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Account management

Find answers to common account management questions.

Signing in and accessing app+

Are you having trouble signing in to app+?

If you’re having trouble signing in and can’t access your account, you’ll need to reset your password.

  • Select Sign in on app+
  • Click the Trouble signing in? link on the sign in screen
  • Tell us your email address and select Send email

You'll receive an email with your username and a link to reset your password.

What information do I need to sign in to app+?

You’ll need a few things to sign in to app+:

Username: This may be your email address and differ from your school or institution username. Make sure you’re using the email address you chose as your username, which may be different from the email address in your app+ profile.

Password: This is case-sensitive and has at least 1 uppercase letter, 1 number, and at least 8 characters. Select the eye icon to see your password as you enter it.

Get username and reset password: Select Forgot username or password. You'll receive an email with your username and a link to reset your password for each app account associated with your email address. Reset the password only for the account you want to use.

You can also sign in to your app+ app with a code. To set this up, follow the instructions on your home screen.

If you already have a app account but are asked to register, select register and follow the instructions.

Can I sign in to the app+ app with my app username and password?

If you already have a app username and password, you’re all set to start using app+ on any device.

You’ll use the same credentials to access:

  • app+ on a browser
  • app+ mobile app
  • eTextbooks in app+
  • Study Prep in app+
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If you already have a app username and password, you’re all set.

What do I do if I forgot my username or password?

If you can't remember your password, you’ll need to reset it:

  • Go to the app+
  • Click the Trouble signing in? link on the sign in screen
  • Tell us your email address and select Send email

You'll receive an email with your username and a link to reset your password.

What if I can’t sign in and the page refreshes without my username or password?

If you’ve tried signing in and the page refreshes with the username and password fields empty, you need to accept app cookies in your browser.

If the problem persists, your browser might be blocking cookies. Cookies work behind the scenes to allow the app website to operate as intended.

What if I reset my password, but I didn’t get a reset email?

For security reasons, if the email address you entered isn’t one you’ve used with a app product, no email will be sent.

What to do

If you don't receive the email within a few minutes, try the following:

  1. Check your spam folder
  2. To ensure you receive password reset emails from app, update your spam filter to allow emails from <notifications@pearson.com>
  3. Resubmit the request to reset your password using a different email address than you may have used to create a app account
  4. If you are aware that a typo was made while registering your account, please chat with us through the app Virtual Assistant from wherever you are in app+.
  5. If you are attempting to register and receive the message, “You may already have an account using ______@email.com” it means you have probably used the email address to register in the past.

Managing your app+ account

Updating your app+ account information

To update your app+ account information:

  1. Sign in to app+ and go to My account. This is where you can update your profile, change your password, and update your payment info
  2. Select Update profile to change information like your payment method or email address. Don't forget to select Save before you leave

To change your app+ password:

  1. Select Change password from the account dropdown menu at the top of every screen.
  2. Enter your new password on the next screen and Save.

Where do I find my eTextbooks in app+?

When you purchase an eTextbook in app+, you’ll access it in your library from the app+ app or on the web. You can also find the eTextbook from a link in My learning on pearson.com.

What if my eTextbook isn’t in my library?

If you purchased an eTextbook, but it is not in your library,here are a few things to check:

  • Did you receive a confirmation email from us when you bought your eTextbook? If not, your purchase may not have been successfully processed.
  • Did you sign in with the same username you used when you subscribed? (You can find this in your app+ welcome email.)
  • If your initial 6-month subscription term has ended and you didn't extend your subscription, you’ll no longer have access to the eTextbook and it will not appear in your library.

Need more help? Chat with us through the Virtual Assistant from anywhere in app+.

Troubleshooting & browser settings

What if I have data or clock errors?

Make sure the date and time on your laptop or mobile device are correct for your time zone. If they’re not set correctly, an error appears, and you can’t continue. If your clock is set manually (not from a network or Internet server), make sure it comes close to World Clock time.

What cookies do I need to accept to access app+?

To sign in, you might need to enable third-party cookies or add exceptions for pi.pearsoned.com, pearsoned.com, and pearson.com.

Your browser stores background information from new pages you open, also known as cache and cookies. Websites use these for many reasons to ensure a smooth experience on the website. Forthe best experience, your browser needs to be set up to accept cookies (data from websites). Many common browser-related issues are solved by setting up Chrome, Firefox, Safari, or Edge to accept third-party cookies.

How do I set up Google Chrome to accept cookies?
  1. Open Settings and scroll to the Privacy and security 𳦳پDz
  2. Select Cookies and other site data
  3. Scroll down to Sites that can always use cookies and select Add
  4. Type the websites listed below exactly as they appear, selecting Add after each one:
    • [*.]pearson.com
    • [*.]pearsoned.com
    • [*.]pearsoncmg.com
  5. Close the Settings tab
How do I set up Apple Safari to accept cookies?
  1. Open Settings and scroll to the Privacy & Security section
  2. Make sure that “Block All Cookies” is unchecked
How do I set up Mozilla Firefox to accept cookies?
  1. Open Settings and scroll to the Privacy & Security section
  2. Scroll to Cookies and Site Data and select Manage Exceptions
  3. In the Exceptions – Cookies and Site Data box, type the websites listed below and select Allow for each one
    • pearson.com
    • pearsoned.com
    • pearsoncmg.com
  4. Select Save Changes
  5. Close the Settings tab
How do I set up Microsoft Edge to accept cookies?
  1. Open Settings, then select Cookies and site permissions
  2. In the Manage and delete cookies and site data section, turn on "Allow sites to save and read cookie data (recommended)" to unblock cookies
How do I set up Google Chrome to delete cached files and cookies
  1. Open Settings and scroll to the Privacy and security 𳦳پDz
  2. Select Clear browsing data
  3. Check “Cookies and other site data” and “Cached images and files”
  4. Select Clear data
  5. Close the Settings tab
How do I set up Apple Safari to delete cached files and cookies?
  1. Choose History, then Clear History
  2. Choose how far back you want your browsing history cleared
How do I set up Mozilla Firefox to delete cached files and cookies?
  1. Open Settings and scroll to the Privacy & Security section
  2. Scroll to Cookies and Site Data and select Clear Data
  3. Leave “Cookies and Site Data” and “Cached Web Content” selected to clear cache and cookies from all websites
  4. Select Clear
  5. To only remove cookies for app websites, choose Manage Data in the Cookies and Site Data section
  6. Select the websites listed below. Choose Remove Selected after each one:
    • pearson.com
    • pearsoned.com
    • pearsoncmg.com
  7. Select Save Changes
  8. Choose Remove
How do I set up Microsoft Edge to delete cached files and cookies?

To delete all cookies:

  1. Open Settings, then select Privacy, search, and services
  2. Under Clear browsing data, select Choose what to clear
  3. Choose how far back you want your browsing history cleared
  4. Check “Cookies and other site data” and “Cached images and files”
  5. Select Clear now

FAQs by topic

Find answers to commonly asked questions about app+

Account management

Answers to common account questions

Get account help

Subscriptions

Everything to know about your subscriptions

Get subscription help

Payments

Information on billing and payment options in app+

Get payment help

eTextbooks in app+

Tips for accessing and using eTextbooks

Get help with eTextbooks

Study Prep in app+

Common questions about Study Prep

Get help with Study Prep

App support

Helpful tips for using the app+ app

Get app support

Accessibility

Features that support accessibility in app+

Get accessibility help

Job Match in app

Find out what Job Match can do for you

Get help

app+ for educators

Helpful tips and info for educators who want to know more about app+

Learn about app+

Campus store support

Info about eTextbooks in app+ through your US campus store

Get campus store help

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