Improving employee engagement: The crucial role of language learning in business

Samantha Ball
A business woman and man sat at a long table discussing with eachother
Reading time: 8 minutes

The ways we approach employee engagement are rapidly evolving and changing. For HR professionals and global business leaders, understanding these trends is essential to encourage a motivated, productive, and loyal workforce. A key yet often overlooked aspect of this engagement is the role of language learning and cultural understanding. Failure to adapt to the international market doesn’t just hinder growth—it can lead to significant financial losses.

This blog post will delve into current employee engagement trends, provide suggestions for improvement, and talk about the importance of language learning and company culture in fostering a thriving global workforce through an effective employee engagement strategy.

How can language learning help employee engagement?
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Employee engagement trends: A snapshot

Declining engagement levels

that only 33% of employees in the US are actively engaged at work, while in 2023, 50% of employees were not engaged (quiet quitting). “Quietly quitting”—a term used to describe psychological disengagement from work. This issue is costly, an annual global economic impact of around $8.8 trillion.

The rise of learning and development (L&D)

Despite these alarming engagement statistics, there is a silver lining: at a company that invests in their learning and development (L&D). This indicates a pivotal opportunity for businesses to enhance engagement through targeted L&D initiatives, which can help cultivate an engaged employee.

These initiatives can include comprehensive training and development programs, language training, professional development opportunities, and continuous learning opportunities.

The impact of language barriers

Language barriers are a significant impediment to effective communication in the workplace. Miscommunication costs annually, illustrating the critical need for robust language training programs. According to our research, only one in three companies currently provides language upskilling, despite 88% of employees acknowledging its importance.

What are some employee engagement strategies used to motivate employees?

Foster a culture of recognition

Recognizing and rewarding employees for their contributions can significantly boost morale and employee motivation too. Implementing a robust employee recognition program that includes both formal awards and informal acknowledgments can help employees feel valued and appreciated.

Enhance internal communication

Effective communication is a cornerstone of any employee engagement program. Regular updates from leadership, open forums for feedback, and transparent communication channels can foster a sense of inclusion and trust within the organization.

Develop clear career pathways

Employees are more likely to stay engaged when they see a clear pathway to career advancement. Regular performance reviews, employee feedback, setting achievable goals, and providing opportunities for promotion can help keep employees motivated and focused on their long-term career aspirations.

Invest in comprehensive L&D programs

Given the strong correlation between L&D and employee retention, companies should prioritize comprehensive training programs that include effective employee engagement strategies addressing both technical skills and soft skills. Incorporating language learning into these programs can significantly enhance employee satisfaction and improve engagement, as shown by our appsuccess stories.

Providing language and cultural training can bridge gaps between diverse teams, leading to more harmonious and productive workplaces. Additionally, establishing(ERGs) can promote diversity, equity and inclusion by bringing together individuals with shared characteristics or backgrounds.

Implement flexible learning solutions to encourage employees

With busy workloads, employees often struggle to find time for learning. Mondly by app offers flexible online language learning solutions that allow employees to study at their own pace, fitting lessons around their schedules. Employers can track progress via a central dashboard, ensuring that learning objectives are met without disrupting daily operations.Flexible learning solutions like these can also boost engagement by allowing employees to learn at their own pace and on their own schedule.

Use technology for enhanced engagement

Incorporating technology like VR, AR and AI can enhance employee engagement through immersive training experiences, personalized learning, and real-time feedback.

Measure and analyze engagement metrics

To enhance your employee engagement programs effectively, it is crucial to regularly measure and analyze engagement metrics. Utilizing advanced employee engagement software can provide valuable insights into areas such as employee satisfaction, communication efficacy, and training program effectiveness. By continuously monitoring these metrics, businesses can identify trends, detect issues early, and adjust employee development strategies accordingly, ensuring that employee engagement initiatives are always aligned with the evolving needs of the workforce.

Prioritise employee wellbeing

Employee well-being should be at the heart of engagement strategies. Promoting a healthy work-life balance, providing mental health support, and creating a supportive work environment are essential components.

are likely to see higher engagement levels, as employees feel valued and cared for. Initiatives such as wellness programs, flexible working hours, and access to mental health resources and counseling services can significantly contribute to a more engaged and productive workforce.

Comprehensive wellness programs that address physical, mental, and emotional health can significantly impact employee engagement. This can include fitness challenges, counseling services, and wellness workshops.

A multi-faceted approach for engaged employees

Employee engagement is multifaceted and requires a strategic approach that encompasses learning and development, cultural understanding, language training, and leveraging technology. By investing in these areas, businesses can cultivate a motivated, skilled, and loyal workforce positioned to thrive in a globalized economy.

Emphasizing inclusivity, flexibility, technological integration, and wellbeing can drive meaningful employee engagement efforts and ultimately lead to sustained business success.

The impact of ignoring employee engagement on the international stage

Ignoring the international market and failing to address language barriers can have dire financial consequences. According to ,poor communication can cause an average loss per company of $62.4 million.

Moreover, recruiting staff with formal English qualifications only to discover they cannot effectively communicate in English once hired leads to frustration and inefficiencies. Addressing language barriers can help engage employees by improving communication and collaboration across the entire organization too.

Addressing language learning in a globalized workplace

Effective communication between teams spread across different countries and cultures is crucial to business success. When employees possess strong language skills, they’re better equipped to navigate complex, multilingual environments, leading to improved collaboration and productivity. Consequently, investing in language training programs is not just a strategic move to enhance an individual employee's skill sets but an essential step toward fostering a cohesive, well-integrated and engaged workforce.

Language learning: Boosting engagement and productivity

The benefits of language learning extend beyond mere communication. Employees who receive language training report higher levels of engagement and job satisfaction. Language learning can lead to motivated employees who are more engaged and productive in their roles. Mondly by app’s flexible language learning solutions are designed to meet the specific needs of businesses, providing enhanced business-centric content to improve workplace skills and confidence.

Building soft skills

are becoming increasingly important for employees. With AI being used more in the workplace, soft skills that AI can’t replace are being sought after more. Soft skills such as critical thinking, collaboration, and emotional intelligence are all key to building an engaged team.

Language learning can help develop these soft skills by providing opportunities for employees to work together on language exercises, practice speaking and listening, and collaborate in a new language. This not only improves their language proficiency but also boosts their soft skills, making them more valuable assets to the company.

The strategic advantage of language learning

We’ve discussed theadvantages of learning a new language for your businessbefore but to reiterate, investing in language learning is a strategic enabler for international business. It allows companies to:

  • Increase employee engagement: Providing language learning opportunities can improve employee engagement by equipping employees with the skills they need to succeed in a global market.
  • Recruit top talent: Language training broadens the talent pool, allowing businesses to attract and retain employees who might otherwise be overlooked due to language barriers.
  • Engage in the global economy: Proficiency in multiple languages enables businesses to engage more effectively with global markets, enhancing competitiveness.
  • Enhance customer service: Prioritizing language learning can significantly improve customer service and overall operational efficiency.

The path forward for employee engagement initiatives

Understanding and adapting to employee engagement trends is essential for HR professionals and global business leaders. Investing in language learning and cultural understanding not only mitigates the cost of miscommunication but also the workplace culture that drives employee engagement, satisfaction, and productivity. Engaged employees are more satisfied, productive, and motivated, contributing significantly to overall organizational success.

Elevate your workplace with app

Take the first step towards a more engaged, skilled, and motivated workforce. Explore for your workforce to help them develop their language skills further.

Contact us todayto learn howVersant by appand ourworkplace solutionscan help your organization achieve its goals. Empower your team, boost employee engagement, enhance communication, and unlock unparalleled growth potential. Don't wait—act now and lead your business to success.

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  • A teacher sat in a classroom pointing and smiling,  surrounded by children sat on the floor

    5 ways to keep students attention in class

    Por Joanna Wiseman

    Do you ever find it hard to keep students focused and on task? Young learners get easily distracted and it can be hard to find ways to keep them engaged.

    So what can we do to get, and more importantly, keep our students’ attention? Here are our five top tips.

    1. Plan a range of activities

    Young learners have relatively short attention spans. In the classroom, it is rare to have the whole class fully engaged in something for a long time, since the children will have different interests and levels, so it is essential to plan a number of activities for each lesson.

    The more variety you can include in the activities and tasks you plan, the easier it is to provide something enjoyable and relevant for each child. Choose short tasks and try to have a couple of extra activities up your sleeve if something you planned doesn’t work well. However, don’t worry if you don’t have time to do them all – you can always save them for a future lesson.

    2. Vary the dynamics and pay attention to the mood

    Another way of keeping students engaged is to mix up the classroom dynamics, having a combination of individual heads-down work, pair work, group work, and whole class discussions or games. When planning your lesson, consider how your students might feel at each stage. After doing some reading or quiet work, students may start to become restless, and this is the ideal time to get them up and moving about.

    While you are in class, pay close attention to the mood of the class. When you sense that students are becoming distracted or bored, change the dynamics of the activity.

    3. Use brain breaks

    Ever notice that students become lethargic and show a lack of interest? Why not try introducing brain breaks at strategic points in your lessons? Brain breaks are short physical activities or games designed to get the blood flowing and to re-energize students to help them get ready for learning. They range from short activities that last a couple of minutes, to longer breaks that may be suitable if your lessons last more than an hour.

    4. Peer teaching

    We can vary different aspects of the lesson using the previous strategies, but one thing that rarely changes is the role of the teacher! One way of keeping students involved is by giving them more responsibility and allowing them to take a more active role in their learning.

    Peer teaching completely changes the classroom dynamic and has students teach their peers while you take a step back. For primary classes, ask one or two students to take charge of a ready-made activity, e.g. one from your course book. They should give instructions, demonstrate, monitor as necessary, and check answers.

    When students are used to doing this, you can start to have them work in pairs or small groups to plan their own activities to use in class.

    5. Useful classroom management strategies

    Of course, nobody is perfect and there will be times when you lose students’ attention and they are not on task. For these occasions, you can use a wealth of classroom management strategies to regain the class's attention. Here are a few techniques:

    • Walk around the classroom as students are working. They are less likely to go off-task if you are available and watching.
    • Stand next to or behind individuals who are not paying attention, or move your position to a strategic point in the classroom where everyone, particularly those who are not listening, can see and hear you clearly.
    • Have a code word. Choose a word before the lesson and display it on the board. Tell students that you will sometimes call out this word during the lesson and they need to pay special attention. You could ask students to do an action e.g. stand up and turn around, and give points to the first student who does so.
    • Silence. An old but effective trick is to stand in silence at the front of the class and wait for everyone to stop talking.

    Your enthusiasm is key

    Finally, if we want our students to be motivated and engaged in our lessons, we must show enthusiasm for what we are teaching. The more lively and animated you are about the lesson, the more the students will want to join you and learn.

  • Two Adult students studying in a library, one with a laptop, the other writing

    How can we motivate adult language learners?

    Por

    The problem of motivation

    Have you ever had a problem like Jaime?

    One of my TESOL graduate students in Colombia does. She has a dream job, teaching English at a country club near Bogota. The club attracts international visitors who come to stay, swim, play tennis and golf. Her job is to improve the English skills of everyone from the club’s hotel staff to the tennis coaches, lifeguards, and golf caddies. Most are highly motivated.

    Except for Jaime.

    Jaime, a golf caddy, would slump into class each day, throw down his bag, sit at the back, and automatically take out his phone.

    “Jaime, could you take out your book, please?”

    “Forgot it, teacher.”

    “Jaime, could you answer the question?”

    “No idea, teacher.”

    She tried everything to motivate him, but nothing seemed to work. So, imagine her surprise one day when she walked into class to find him sitting at the front, book open, sharpened pencils ready, and no phone in sight. Although she found it surprising, she didn’t want to embarrass him and instead taught the lesson as normal. Jaime’s hand shot up constantly, either asking her to repeat a point while he took careful notes, or attempting to answer each of her questions.

    What changed? By the end of the week, she had to find out and asked him to stay behind.

    “Because I only speak Spanish,” he sighed, “I only work for local golfers. But I just found out that the caddies who speak English and carry clubs for the international golfers get tipped ten times as much.”

    Jaime had discovered one of two major reasons for adults to learn a second language: career progression. The other, if you can’t guess, is love...removing language as a barrier to intimacy.

    Transferring motivation

    Everyone is motivated about something and that motivation can be translated to the classroom. For example, without mentioning language learning, ask your students to list a few things they have been motivated about in the past, and identify the principles involved.

    Let’s say a student is motivated to improve her soccer skills. Beyond “It’s fun!”, dig deeper and you’ll uncover things such as understanding personal potential, doing something social, and not letting down teammates. If you substitute classmates for teammates, you can see that these are all motivations for learning a language. There are countless more, but focus on what is personal for each student.

    Enemies of motivation

    Beyond a lack of awareness about the advantages of learning English, here are three enemies of motivation.

    Enemy 1: I’m shy.

    It’s a simple truth that more outgoing people have an easier time learning a language; they’re more willing to make an effort and continue trying until they succeed.

    Naturally shy people will still learn – sometimes focusing more on reading and writing – but there are ways to help them be more outgoing. For example, language games can help shy students by increasing a sense of competitiveness and lowering their affective filters, the emotions that interfere with language acquisition such as anxiety and a lack of self-confidence (Krashen, 1992). The connection is confidence; build up students’ confidence and they will be more motivated.

    Enemy 2: If I don’t speak, I won’t make mistakes.

    This issue is often a byproduct of constant teacher interruptions and comments on students’ language use. Be patient, give students time to think before they answer, and don’t always take the answer from the first person to raise a hand. Consider asking everyone to raise their hands before asking one student.

    When you give feedback, focus on errors and ignore mistakes. We all make mistakes in our first and second languages when we speak and generally know we are making them. It’s just that we may be temporarily distracted. Errors, on the other hand, are mistakes that are repeated and the speaker is unaware of them. This leads to fossilization and challenges remediating them. Focus on systematic errors instead of mistakes.

    Also, as a general rule, when students are speaking, observe the same politeness you would with anyone else. Avoid interrupting, and offer corrections later, perhaps privately or in a note.

    Enemy 3: I don’t have time.

    Many adult language learners are heavily committed to other activities; families and work obligations leave them little time to study. However, others may assume they are busy. As a language task, ask students to write a schedule of their typical day and explain what they do hour by hour.

    While studying cello in my 30s, I was fortunate to come across a book by educator John Holt (1991) who also learned cello as an adult. In the book, he said that if you do anything new in a major way, make room in your life by giving up something else. For students, that something else may be part of their social life.

    But even the busiest students have a few minutes between tasks… time waiting in lines, or on a bus. Using a phone app can provide practice.

    Motivation over time

    Students tend to be motivated to different degrees as they progress through a language. At first, students will make rapid progress and have high expectations about learning English. However, as they advance, their progress becomes less noticeable. This can be a difficult time for students.

    Try using 'imagining sessions' with students, where they roleplay themselves 20 years from now as fluent English speakers. What will they be doing? Maybe they’ll be English teachers themselves! Share your journey to becoming someone who now teaches English. Perhaps you were once a golf caddy named Jaime.

  • A young woman taking notes in a lecture theatre, she is sat by other young people.

    Preparing your learners for university study abroad

    Por Richard Cleeve

    Whether your learners are going for a single semester, academic year or an entire university course, studying abroad is an excellent opportunity for them. They’ll have the chance to discover a new culture, develop new skills and make new friends.

    University study in another country also poses several challenges. But as a teacher, you can equip them for this experience and prepare them for future academic success.

    Why study abroad?

    Most people think that studying at university is hard enough, without the added difficulty of doing it overseas. But that doesn’t stop hundreds of thousands of university students from leaving the support of family and friends and relocating to a foreign country.

    People apply to study in another country for a range of reasons. A university program abroad might offer the student better tuition and a greater promise of future employment or simply represent better value for money. And in the case of very specialist university courses, studying abroad may be the only option.

    Whatever the reason, the decision to study in a foreign country is likely to involve a high level of proficiency in another language – and more often than not, that language is English.

    A move towards English language in higher education

    There has been a significant shift in higher education in the last ten years, as many European institutions look to internationalize their programs. As a result, across Europe, we have seen a sharp growth in the number of university courses taught in English. English-taught bachelor’s programs offered by universities in the have multiplied dramatically over the last decade.

    What challenges do learners face?

    Academic skills

    There are a whole range of academic skills that students are expected to know when they start university. From research and evaluation, to note-making and referencing, many learners will enter higher education lacking many of the essential skills they require.

    Studying in a foreign language

    Not only will they have to master new skills, but they may need to do them in a second language. What’s more, even everyday things that fluent speakers may take for granted, such as understanding lectures, reading academic papers, writing essays and even socializing with new friends, will take a lot more effort if English isn’t your first language.

    Administrative issues

    There are many potential pitfalls for a student in a new academic setting. From the administrative process and campus regulations to the types of lessons and assessments, there may be a lot of differences to deal with. Even understanding the etiquette of addressing and interacting with professors can be daunting.

    Problems integrating

    Another challenge is integrating into another culture. Even if the host country is culturally similar, adapting to new surroundings is not always straightforward. There can also be a certain amount of ghettoization, where international students might stick together and remain isolated from the local student population.

    Homesickness

    for international students to deal with. Depending on how far they travel to study, your learners may be unable to return home easily, visit their families and alleviate their homesickness.

    Mental health

    Moving abroad and living in a completely new place can be very stressful and overwhelming, and many factors can exacerbate/cause . Making it harder to do day-to-day tasks, socialize and study.

    Money worries

    Without a grant or a scholarship, studying abroad can be very expensive. If your learners currently live at home with their parents, the cost of accommodation may be formidable. The higher cost of living could mean they have to look for a part-time job to supplement their income. Understanding a country's can also be confusing and hard to calculate into their budget.

    What can you do to get your students ready?

    All of the challenges mentioned above have one thing in common. If a student cannot communicate effectively, these situations can be exacerbated. Language is key, whether it’s accessing support, communicating with professors or getting to grips with a new culture.

    Here are some things you can do to help your learners prepare for university life:

    1) Put them in touch with past students

    It’s important that your learners have a clear idea of what university study abroad entails. Creating a chance for them to speak to other students who have already gone through that experience can be extremely valuable.

    Students who have returned from studying abroad can help with your learners' doubts and put their minds at rest. They might be able to provide essential advice about a specific country or university or simply tell their story. Either way, it’s a great way to reassure and encourage your learners.

    2) Use appropriate authentic content

    In preparation for your learner’s time abroad, the language course that you teach should align with their future linguistic needs. One of the main aims should be to develop the language skills required to perform successfully and confidently in their new context.

    3) Teach them academic study skills

    Think back to when you were at university and what you struggled with. Group work, presentations, critical thinking and exam skills are all things which your learners will need to be proficient in, so the more you practice them in class the better.

    4) Promote autonomous learning

    Success at university is deeply rooted in a student’s ability to work independently and develop practical self-study skills. Giving your learners more choice in the language learning process is one way to encourage autonomy.