The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.
While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.
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Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.
Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .
It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.
When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.
With the new Versant by app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?
As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.
Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.
Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.
With this in mind, app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.
Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.
Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.
Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.
The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.
We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.
Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.
Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by app English Speaking and Listening Test can benefit your organization.
As the holiday season approaches, learners often struggle to stay motivated and focused on their studies amidst the festive cheer and distractions. It's easy to get caught up in the excitement of the holidays, but maintaining consistency in language learning is crucial for making progress. To help you stay on track during this joyful yet potentially distracting time, here are some effective strategies and tips to keep things going.
As December approaches, people around the world prepare for the festive season as the chilly winds of winter set in. Amidst the various traditions and celebrations, one particular festivity is Nikolaustag. This day is dedicated to Saint Nicholas and is predominantly celebrated in German-speaking regions.
Nikolaustag, celebrated on 6 December, in ode to Saint Nicholas, a Bishop in Myra in the 4th century. He was known for his kindness and generosity.
In Germany and neighboring countries this day is celebrated with various customs. Children clean and polish their shoes or place them outside their doors, hoping to receive gifts and treats from Saint Nicholas. Adults, on the other hand, enjoy festive markets filled with seasonal delights.
This day is a reminder of the importance of kindness, compassion and generosity towards others, especially those who are less fortunate. It is a time to come together with family and friends, exchange gifts and enjoy the warmth and joy of the holiday season.
The German language, celebrated for its precision and rich literary heritage, holds a significant place in the global linguistic landscape beyond the festivities of Nikolaustag.
German is an official language in Germany, Austria, Switzerland, Luxembourg, Liechtenstein and certain communities worldwide due to historical migrations and cultural exchanges.
In recent years there has been a noticeable surge in the popularity of learning German worldwide. In 2020 it was reported that were learning German.
The importance of the language in various sectors, including technology, science and commerce, has contributed to its popularity. Germany provides abundant opportunities for German language exchanges through institutions such as the and .
German has significantly impacted intellectual debates and discussions worldwide, spanning various fields such as literature, philosophy, music and science. The works of great writers like and , influential artists like and , and the philosophies of and are some examples of the profound influence of German culture.
German language and culture have played a significant role in shaping scientific research and development. Many renowned scientists, such as and , have made notable contributions in their respective fields. German has also been a prominent language in academia, with numerous universities worldwide offering German language courses and conducting research in various fields.
The undeniable impact of German culture on the world continues to inspire and influence various aspects of modern life.
Learning languages such as German not only provides personal and professional growth opportunities but also promotes cross-cultural understanding and respect.
And if you needed another reason to pick up German, the Global Scale of Languages (GSL) has added German to its list of languages. This gives German-language educators and learners a highly detailed level of support to fast-track their progress on their journey to fluency in German.
The GSL uses the same proven learning design principles for German as it does for its other languages (English, French, Italian and Spanish), giving you world-class support.
November marks , an excellent opportunity to improve your English skills. While there are several ways to enhance your proficiency in English, writing a novel is a lesser-known method that can significantly refine your understanding of the language. As well as enhancing your vocabulary and grammar, creating a story is an imaginative and fun way to unleash your creativity. So let's have a look at some things picking up the pastime can help you with.
It's a great way to improve your vocabulary naturally. As you create your story, you search for the perfect words to express your thoughts, which helps you explore synonyms, understand the nuances of language, and discover new phrases that can add depth and richness to your writing. Websites like and are excellent resources to enhance your word toolkit.
When you're writing, having a good grasp of grammar and syntax is vital. To clearly express your ideas, you need to navigate grammar rules with precision. Platforms like and Purdue OWLprovide comprehensive guides and tools that can help you improve your grammatical skills. By regularly referring to useful resources as you write, you'll be able to identify and correct errors and also enhance your understanding of grammatical structures.
Writing novels are an excellent opportunity to develop a unique style of writing. You can discover your voice as a writer by trying out different narrative techniques and literary devices. Online writing communities like and provide opportunities for collaboration and feedback, allowing you to receive helpful criticism and refine your writing style in a supportive environment.
If you want to create an awesome novel, you've got to read a lot. By diving into the world of literature, you get to experience all sorts of writing styles and pick up some great tips for telling a compelling story. Websites like , app Plus and offer a plethora of literary works, providing access to various genres and writing techniques. This kind of exposure enhances your reading comprehension and helps you discern the subtleties of language.
Creating a coherent and engaging narrative requires critical thinking skills. As you navigate the complexities of plot development and character arcs, you'll naturally get better and better at it. Websites like and offer resources to sharpen critical thinking skills, complementing the cognitive benefits gained through the novel-writing process.
As well as having educational uses, writing is a powerful tool that can be used to process complex emotions and ideas in a therapeutic way. Whether you are dealing with stress, anxiety, or just trying to make sense of a difficult situation, writing stories can provide an outlet for your thoughts and feelings. So, if you're looking for a way to process your emotions and ideas while having fun, novel writing may be your perfect outlet. It's also something you can do without any technology, so a great way to technology detox.
Writing a novel is not just about unleashing your creativity but also refining your grammar, enriching your vocabulary, developing a unique writing style, enhancing your reading comprehension and fostering critical thinking. Make sure to use all available resources and take inspiration wherever possible. Creative writing is a journey of constant improvement and self-discovery. You might surprise yourself.
Need some inspiration? Check out 9 great novels to help improve your English or Books to improve your English: Sci-fi and fantasy edition.
