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Many of you may be experiencing those end-of-term emotions ranging from relief to exhaustion. On top of all the final grades and last-minute faculty duties, it’s time to think about the next term’s classes, whether that’s a short summer session or getting a jump on Fall class designs.

Course review

If you’re a Revel^® user, I suggest you examine your aggregate class data from the easy-to-access dashboard view before automatically copying the current course into the next term’s course shells. The dashboard view gives you a wealth of actionable data.

The Revel dashboard is a completely different tool for analytics than I have ever used in terms of providing numbers that reflect what was working and what needed improvement. The data helped to inform my decisions about the efficacy of the current course and implied changes I could make to the current design to increase students’ engagement and content proficiency next term. Let’s walk through what I found most helpful.

Educator Dashboard insights

The Revel Educator Dashboard provides a great deal of information in the following areas:

• aggregated class data for a view of overall performance
• score details to see class performance on each type of assessment assigned
• struggling and low performing student gauges for quick identification and communication
• assignments with due dates as well as additional details, including challenging items
• settings tab showing assessment types and ways to improve the course design

Assessment data

When reviewing the assessment data, I ask myself if there are any settings or scoring policies that I might change to increase both engagement and comprehension.

The view score details section provides aggregate scores for students on each type of assessment assigned, allowing me to note assessment types that received low scores. This can indicate a lack of understanding or a lack of participation. By drilling into the details of some assessment types within the assignment view of the grades section, I might see a lack of participation rather than low scores. This could indicate I should assign greater value for these types of assessments if I feel they are sound activities for students to become proficient with the content.

Increasing the weight of certain assessments might incentivize students to complete them. Or, by allowing fewer attempts for the Revel module or chapter quizzes, students may be less likely to complete the quizzes without fully understanding the concepts they should have read before taking the quiz.

You might choose to exclude certain types of assessments next term if you feel the value is less than you wish for students to expend energy and time completing. In that manner, you might increase compliance on the assessments you feel are more robust in helping students acquire the knowledge needed to become proficient in your courses’ required outcomes.

I acted weekly based on the struggling and low activity student gauges by sending a brief email to those students and it made a dramatic difference in my classes, both face to face and online. For three years I conducted my own efficacy study by examining the effect of using this intervention strategy with my low-performing students. I opened the dashboard view early Monday mornings after the Sunday due dates and dropped each student an email stating I noticed they were having some issues in completing their work in Revel the previous week. I would tell them to contact me if I could be of assistance with anything.

This simple, very quick intervention was so telling during COVID-19 when students would email me back and share things like they had little connectivity at home with four siblings using the same Wi-Fi, or they had lost their homes and were in the process of moving. Issues that I had no ability to resolve yet tugged at my heart. However, I could put skin on the computer by letting my students know I cared and connected with their struggles. Even if the student was simply slacking, they knew I was an active presence in the online classroom. We know from research on distance learning that human connections between students and teachers, and between peers, are often the variable that increases persistence to completion.

Over our three years of COVID-19 I have seen an increase of slightly more than 25% retention in my online classes and 13% in my face-to-face classes. Apparently, being engaged with the content outside of class was equally important as in-class presence.

Deeper course analysis

The next question I pose for myself relates to what I can change or renew for even greater success next term.

When you scroll beneath the dashboard to the assignments and you see challenging items, this means there are questions on the quizzes that many of your students did not answer correctly on the first quiz attempt. This could indicate the concept is difficult to grasp by simply reading the material.

When you dig deeper, you can see the exact question/concept where students struggled. This information has prompted me to add some of my own content to the Revel material to increase students' understanding. For instance, with psychology, operant and classical conditioning are concepts often confusing for intro to psych students. I have added material in my LMS, class, or Revel by using the highlighting and sharing a note feature to increase students’ understanding of that difficult concept.

I also like to look at overall trends in the term by scanning the dates, the scores, and the participation. This can inform me about seasonal changes in students’ performance such as midterm slump, spring break fever, or those times in any of our terms where students’ performance historically declines.

Student engagement tactics

Interventions to increase student engagement might include reducing the number of assessments or using more active engagement assessments, such as asking students to present or to work collaboratively to engage them more fully.

If you go to the resources tab and open your book, you can select the section you found of challenging items. Highlight that section, add a note or even a URL to create an active link in your students’ notes. You could add a TED talk, or, as I did with my psychology students, a link to YouTube of The Big Bang Theory show where the actors are using operant and classical conditioning to train their significant others. When you share notes like this, the information appears in your students’ notebooks, and they can use your notes as study guides.

Revel offers the right amount of actionable data for me to understand my students’ progress, their engagement, and where they experience challenging concepts. The platform also helps me improve my delivery, increase student success with Revel, and helps students become proficient in the learning outcomes.

My biggest challenge these past couple years has been to realistically manage and readjust my expectations, as a learning designer, instructor, as well as a human being. What was planned to be a temporary solution for the teaching and learning world, our initial rush to digital has since extended well into 2022, two years later. 

In the spirit of pause, reflect, and adjust accordingly, we decided to look back at this blog post (9 Strategies for effective online learning, March 2020) and reevaluate the tips while taking into consideration what we have learnt these past two years.  

Lisa Knight is ready to infuse learner-centered innovation in everything we do at ����app Online Learning Services (POLS). A recent ����app arrival, Lisa steps into a pivotal role as Vice President for Innovation & Product Strategy. Partners and friends will get to know her well in the months ahead; in the meantime, read about her journey to ����app, her perspective on innovation, and what she aims to accomplish for learners and partners.

Lisa, tell us a bit about who you are and what you’ve done.

I have over 20 years of experience in strategy and innovation and have spent most of my career at IBM Consulting and PwC Consulting. Along the way, I worked with more than fifteen Fortune^® 500 companies and was instrumental in creating IBM Canada's enterprise strategy practice. I’ve been focused on leading clients on their innovation journeys and finding ways to drive new growth through digital technologies.

My own education spans three countries—the US, Canada, and France—and includes digital strategy at Harvard’s executive education program. I also competed in NCAA Division 1 Team Tennis, and that taught me a philosophy I live by: teaming to win. Successful innovation comes from collaboration and co-creation—teaming. Deepening our relationships through innovating together and successful partnering is a win-win for everyone. In NCAA tennis, every point counts whether you play the #1 spot or the #6 spot; everyone plays a role in achieving success. This is vital to innovation as well.

At IBM, I was profoundly influenced by then-CEO and Chairman Ginni Rometty. Her own life story, and how she came up through the ranks to lead IBM, was deeply inspiring to me. And she was an exceptionally powerful advocate for learning. IBM developed its own digital learning platform that offered 300,000+ internal and external courses to its employees. The company mandated 40 hours a year of learning, and I averaged first 80, then 120, over and above work. I knew it was critical to be deeply knowledgeable about emerging technologies to inform innovation strategies for my clients. In short, learning became a fundamental part of the IBM DNA and a core part of who I am and what I value.

How does your experience translate to your role at ����app?

It matters in at least three ways. The first is technology innovation: helping ����app and its partners accelerate innovation and use it to grow. For example, I have designed accelerated innovation programs to find new business revenue streams, using an innovation framework that encompassed elements such as global trends analysis, idea generation, value case assessment, architectural design, and prototype definition. What truly creates value is a structured, disciplined approach to innovation.

���𳦴DzԻ�, strategy and leadership, with my experience spanning multiple industries. I bring a breadth of perspective that differs from someone who chose to focus deeply on one industry. To me, innovation requires broader thinking. Having seen and influenced many ways of working in my prior consulting experiences, I can bring that breadth of thinking and ideating as we consider the problems we are solving for.

Third, and most important, I’m a strategist with extensive experience in transformational execution. Real execution experience informs better strategy creation. Effectively implementing transformational change is challenging. Being pragmatic in how to implement comes from experience managing the change from start to finish.

Can you share some lessons about partnering to drive and sustain transformational change?

To start, there needs to be a business or organizational need, an inflection point that makes people recognize change is necessary. Next, there needs to be a willingness to invest. And finally, there must be a commitment at all levels of leadership, because if you haven’t focused on getting people on board, and there aren’t strategies to do so, you won’t succeed.

Sometimes the middle of the organization is forgotten. It’s crucial to put strategies in place to get everyone engaged. It is truly important to involve everyone who’s affected, and that means helping people understand: what does this change mean to me, and what’s my role going forward?

Strategy also needs to be iterative. There’s no such thing as perfect. There’s what you plan for, and the assumptions you make, and when you execute, there are things you didn’t expect. Market factors. Challenges in your capabilities, or your partner’s. You must be prepared to make changes – and, if necessary, pivot.

What’s your view of the role of technology and innovation in online learning?

Learning is certainly at an inflection point. There’s more competition, with a wider set of offerings, from traditional to free, to non-traditional like micro-degrees and stackable certificates. Learners’ needs and expectations have changed. As digital technology continues to transform ways of working, people need to continually gain new skills. Meanwhile, high speed internet and 5G network capabilities enable us to incorporate powerful new technologies, such as augmented and virtual reality, to design outstanding, immersive learning experiences.

It's critically important that innovation centers on the learner. “Technology for technology’s sake,” brings no value to learners or our partners. In my experience with technologies ranging from machine learning to blockchain, I’ve learned just how important it is to know who it’s for and what problem or friction point you’re trying to solve. To that end, I'm a strong proponent of design thinking. For us, it’s about starting with empathy for the learner, deeply understanding their challenges and constraints, and what they want to achieve.

During Covid, my teenagers’ schools did a “lift and shift,” focusing on providing access from home. Unfortunately, teachers had to try to figure out the rest. With each student having different learning styles and motivations, it was extremely challenging. I knew there was a need to make this a better experience for both teachers and students. That said, learners, like my teenagers, have become very comfortable online, and it’s changed their expectations for everything they do—and not just for services like Amazon or Uber, but for education, too.

What did you see at ����app Online Learning Services that made you want to join this team?

This wasn’t a lighthearted decision. I firmly believe there’s enormous opportunity at ����app, and the factors have been put in place for innovation to succeed here. My conversations with my new executive peers have been phenomenal, and senior leadership has given me a clear vision of where we’re going.

I am excited to say innovation was in flight before I came on board, and ����app already demonstrated a strong willingness to commit the resources needed to embed innovation throughout our business. Our recent for ����app+, a convenient new way for students to engage with learning, is a great example. ����app, and specifically, ����app Online Learning Services had already decided to invest in my VP-level role to provide the leadership experience, frameworks, and guidance to a team of strategists and innovators who are ready to drive an aggressive innovation agenda. Innovation is a top priority at ����app. I have really been set up for success.

I quickly came to appreciate an organization that can provide real value across the board to learners. ����app Online Learning Services excels from course creation through design, launch, and operational execution. It will further support students throughout their learning journeys as we continue to innovate. And, ����app brings deep insights on the future of learning, as well as emerging trends that are shaping demand for reskilling and new skills as we look ahead to the future and new ways of working.

For me, it all ties back to what ����app believes: learning is the world’s most powerful force for change. Since joining ����app, I feel the passion for learning. I see it in the culture, every day. I firmly believe that an inspirational leader enables great things to happen. I am truly inspired by our CEO, Andy Bird, and his vision for ����app. His influence is enabling innovation to thrive across our organization. Our breakthrough subscription offering, ����app+ is game-changing. And wait until you see what is coming next!

This is why I’m thrilled to be at ����app and why it is such a good fit for me. It doesn't get any more exciting than this.

Featured art: Cézanne’s Gardanne

Cézanne’s Gardanne was the featured art in the April HSS eNews.

Paul Cézanne (1839-1906) was a French artist and post-impressionist. He painted Gardanne in 1885-1886, with oil on canvas, measuring 31 ½ x 25 ¼.

I’ve been teaching public speaking for over 25 years. When I decided to teach online 15 years ago, I looked for a tool that would allow my students to upload their speeches for me to grade.

Did I mention my predecessors teaching online speech were using snail mail and VHS tapes? Well, I came a long way, baby! I was one of the first teachers in the US to use the newest video upload tool, MediaShare, which has evolved into the multifunctioning Shared Media.

Why Shared Media?

This ����app tool allowed me to accept student videos of the length required for speeches and to grade them in one stop. And as the years rolled on Shared Media got better and better. It is a tool that allows you to “share” any type of media to your students and you can ask them to share any type of media back with you; audio, documents, images, or videos.

You have so many options when creating assignments. You can send your students an example of a bad speech and ask them to critique it and send you back the critique in a document. Or you can send instructions for preparing and delivering a recorded speech and ask the students to share with you their video along with their outline and even the PowerPoints^® or images they’ll use for visual aids.

I can now use one of the pre-created speech grading rubrics or create my own. And I’m able to require peer evaluations using a rubric I choose for students. I even have the ability to team students into groups, so they become the cheerleaders for each other’s speeches as they offer peer support and suggestions.

Give it a try

Since my early beginnings 14 years ago teaching online speech courses for my college, I have met many instructors who firmly believe teaching speech online is an impossibility. Nay, I say! Have you tried Shared Media? While we cannot replicate a face-to-face environment for students online, I can certainly simulate the types of activities that build the same skills needed for either a virtual or real-world speaking event.

I’ve even been able to share my successes with neighboring colleges who’ve asked me to demonstrate my online speech classes and have used them as a model to implement their own online speech programs using Shared Media.

Now I can teach speech from anywhere. And I have. From mountain tops in Costa Rica, to sailing ships in Indonesia. If there’s an internet connection, I can support students as they learn the skills of speaking publicly.

There's a well-known quote from Norman Vincent Peale’s famous book, The Power of Positive Thinking, that says, “Our happiness depends on the habit of mind we cultivate.” You’ve likely heard it — or some version of it — numerous times, and the reason for that is because it’s true. And this may be especially true of higher ed environments, where helping students cultivate successful habits and mindsets is top of mind for instructors.

No one embodies this idea more than Dr. Nora Junaid, professor at the Isenberg School of Management at University of Massachusetts Amherst. In fact, everything Nora does seems to radiate positivity, which has been the guiding force behind her success as an instructor & mentor.

Positivity starts with yourself

When Nora joined the Isenberg School in 2016, she was handed two Introduction to Business Information Systems classes, with 220 students each. She got through the first semester without knowing exactly how to approach it.

“I didn’t have a structure, I wasn’t sure about the software, I wasn’t sure about the book, and I didn’t feel that I had a good connection with the students,” she says.

It was clear something needed to change. Nora spent every day of that first holiday break poring over the course, thinking of strategies to reorganize it and coordinate her TAs. By the time break was over, she’d revamped it entirely into something she felt would work much better for everyone, faculty and students alike. When she saw her evaluations after the second semester ended, they were up by at least 30% — a huge jump.

The course quickly became very popular, and more courses were opened to meet demand. What started as two sections with 440 students has become 5 sections with around 900 students enrolled per semester.

Building a positive team...

With such an in-demand course, Nora can’t handle it alone. She manages 25 TAs, each of whom teaches a section, and three PhD students, and they all must be in sync so that every student gets the same positive teaching experience.

Nora is quick to point out that fostering camaraderie, transparency, and positivity among her TAs is important to the success of the course and helps in mentoring and coaching her team. Using weekly meetings, online message chains, and other technology helps them stay on the same page and feel supported without demanding too much of their already busy schedules.

“Most faculty fail to realize that these students have a life, they have courses, they have dissertations. I make sure I show them that I have their backs and that they’re appreciated. It makes them feel a step above being just an undergraduate student and helps them a lot.”

...building a positive community

Creating a positive and supportive environment for 25 TAs is one thing; replicating that for 1,800 students a year takes something entirely different. Nora recognizes the special considerations needed to keep them motivated and engaged.

Going into a lecture with 219 other students can be intimidating, exhausting, and de-motivating. There’s no guarantee the instructor will notice if you’re even there or not. To help build a more connected community, Nora again turned to technology.

She developed her own app, Nora’s Corner, that students can download for free and get insights about everything that’s going on in the course, their TA’s contact information, and an open forum in which they can ask questions anonymously. She also created an Instagram account for the course — @excel.ninja — featuring her and the TAs answering questions & uploading lighthearted but still helpful posts.

“We’re using technology to let students know that ‘Hey, we’re a community, we’ve got you — no one’s going to slip through the cracks.’ It’s a huge motivator for both students and TAs.”

“We are changing students' lives”

“I knew I was onto something,” Nora says. “After that first semester with the revamped course, I realized that being a lecturer was my passion. I didn’t want to apply for assistant professor positions, I just wanted to work on improving as a lecturer."

The thing that really fuels her is seeing learners succeed because of a piece of information she shared or a skill that she taught them. Providing that influence and focusing on how to help students stay positive by using positive teaching strategies is one of her biggest drivers.

“We are changing students’ lives. When they come into the classroom, there’s an ‘a-ha’ moment you can see in their eyes. No amount of research and no paper or journal publication can satisfy an instructor in that way,” she says.

Nora admits that the idea of changing the world by changing students’ mindset sounds like a bit of an exaggeration. But when you're teaching and influencing 900 students a semester, and you can positively affect one thing in their thinking, then the scope of that change becomes very real.

This blog series��highlights educators who have embraced social media in their ongoing quest to meet students where they are, increase engagement, and improve results. Through these stories, you’ll discover how they got started, learn a few tips to make your foray into social media as seamless as possible, and hear some advice about incorporating these new technologies and platforms into your instruction or institution.

Adding social media into your classes to engage with students and enhance teaching and learning is hard work. The key is getting started. The longer you wait, the harder it is.

Start with a platform that you’re most comfortable with. Once you taste the benefits and you see the excitement of students, you’ll feel more motivated to study and explore more digital tools, to bring more to the classrooms.

This blog series highlights educators who have embraced social media in their ongoing quest to meet students where they are, increase engagement, and improve results. Through these stories, you’ll discover how they got started, learn a few tips to make your foray into social media as seamless as possible, and hear some advice about incorporating these new technologies and platforms into your instruction or institution.

Social media helps my students engage with me and buy into the course a little more.

Plus, social media allows me to share a lot of real-life examples with students. I’m always looking for authentic learning experiences that show students more than just what we see in the abstract lecture — things that impact real life. YouTube™ allows me to extend the boundaries of the classroom, because I can upload short videos about lectures from the class.

Be willing to adapt

Don’t be afraid to evolve with your students. For instance, I don’t use Facebook much myself anymore. But that was the first place I used to upload examples and make it a resource — I could communicate with students where they were, rather than telling them to go into the LMS.

And ten years ago, students were certainly on Facebook more than they were on our LMS. But students have changed. They don’t use it that much anymore, so neither do I. It evolves every semester.

This blog series highlights educators who have embraced social media in their ongoing quest to meet students where they are, increase engagement, and improve results. Through these stories, you’ll discover how they got started, learn a few tips to make your foray into social media as seamless as possible, and hear some advice about incorporating these new technologies and platforms into your instruction or institution.

One of the great things about social media is the flexibility. That’s what students are looking for, especially nontraditional students.

Social media can morph and accommodate your lifestyle, timeline, and schedule. You can utilize it as extensively as you’d like or minimize your utilization. But it accommodates. And that’s what online students especially are looking for.

Incorporating social media into courses

Traditional brick and mortar classrooms with set timelines and activities are never going to go away, but there are many students who need the flexibility that virtual learning offers.

And social media can be worked into that in a way that is comfortable, because it’s something they’re familiar with and use. If you can utilize their understanding of the technology for course content, students really appreciate that capability.

Today we have more digital tools and more approaches to teaching that we can leverage — that’s one of the virtues of social media. Sometimes we just have to get out of that comfort zone of how we were taught, or how tenured faculty may teach.

We’ve seen success with those models, but you can have success in other ways, too. Don’t be afraid to take that leap and really explore something unfamiliar.