Enhancing workplace communication: The new role of language assessments in business success

Andrew Khan
two business people sat together in a meeting both looking at a laptop
Reading time: 4 minutes

The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

Is your teams communication effective?
Play
隐私和颁辞辞办颈别蝉

观看此视频表示你同意培生可於一年内使用你观看的数据以作分析及营销之用。你可以通过清除肠辞辞办颈别蝉撤销设定。

The importance of effective communication

Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.

Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .

It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.

Challenges faced by second-language English speakers

When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.

Introducing the Versant by 蜜桃app English Speaking and Listening Test

With the new Versant by 蜜桃app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?

Get in touch to learn about our corporate solutions

Effective verbal communication: Balancing listening and speaking skills

As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.

Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.

Evolving expectations around speech

Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.

With this in mind, 蜜桃app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.

Customer Support roles and communicative ability

Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.

Designing effective assessments

Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.

Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.

Measuring communication skills

The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.

We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.

The value of fair and objective assessments

Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.

Join our webinar to learn more

Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by 蜜桃app English Speaking and Listening Test can benefit your organization.

Sign up for our webinar here

References

More blogs from 蜜桃app

  • Woman with a open book to her face in a bookshop

    Books to improve your English: Sci-fi and fantasy edition

    By

    Are you a fan of science fiction and fantasy books? These genres are not only very entertaining but can also help you improve your English skills. You can enhance your language proficiency by reading books with captivating storytelling, unique vocabulary and imaginative concepts.

    Following on from 9 great novels to help improve your English, we've gathered a list of great sci-fi and fantasy books that will transport you to amazing worlds and improve your language skills.

    ?

  • Buisness people in a workplace stood around a table laughing

    Business English idioms: Understanding corporate lingo

    By 蜜桃app Languages

    When it comes to business, communication is key. Knowing how to use business English idioms can really help you express yourself, make connections and achieve success. These colorful expressions add depth and nuance to our conversations, making it easier to communicate confidently and effectively.?

    Today, we explore several commonly used idioms you might come across when using English in the workplace, providing examples of how they can be used and shedding light on their meanings.

    Ballpark figure

    A ballpark figure means an estimate or rough guess of a quantity or value. It's a handy way to give a general idea or range without getting too into the details. This can be really helpful during negotiations or planning when you don't need exact numbers. Ballpark figures give you a sense of the bigger picture without bogging you down with specifics.?

    In the red?

    If someone says they are "in the red", it means they are having a tough time financially and are experiencing losses or negative cash flow. This happens when expenses are more than the money coming in, resulting in a negative balance or deficit. The term originated from using red ink in financial records to indicate negative numbers.

    Blue-sky thinking

    A way to describe a really creative and outside-the-box approach to problem-solving or brainstorming. Basically thinking or brainstorming without any boundaries or limits. A manager might encourage a team to do some blue-sky thinking, allowing them to come up with some very imaginative ideas and concepts.?

    Square the circle

    An idiom for attempting an impossible task, originating from a math problem where you can't create a square with the same area as a circle using just a compass and straight edge. Someone may say trying to reach a solution all clients were happy with was like trying to square the circle, implying that it was a difficult and almost impossible task.

    Don't put all your eggs into one basket

    This saying suggests that relying on just one strategy or investment is not wise. It emphasizes the importance of diversification and spreading risks for long-term success. To achieve sustained success, a financial advisor may suggest to their client to diversify their investment portfolio and not solely rely on one option.

    Make ends meet

    The meaning of making ends meet involves being able to complete a task or project using the existing income or resources. It requires efficient management of finances to cover necessary expenses, despite having a limited budget or resources.?For instance, if someone is working on a project with a restricted budget, they may need to make ends meet as they cannot obtain additional funds to support it.

    Cover all bases

    This means considering every possible factor and handling them carefully to prevent problems or risks. Making sure everything is examined, and anticipating any potential challenges or situations. A business doing a report or analysis may want to "cover all the bases" to prevent any surprise issues or gaps.

    The origin of this is likely a reference to baseball. When playing defense, the goal is to protect or 'cover' your bases and stop the other team from getting points.

    Get down to brass tacks

    To solve a problem or task, by focusing on the important details and practical steps needed for success. Avoiding unnecessary distractions and concentrating on what's essential.?For instance, a project manager might say, "Let's focus on the necessary steps we need to take to complete this project on time by getting down to brass tacks."

    Playing hardball

    "Playing hardball" means being tough and unwavering during negotiations or business deals. It shows that someone is assertive and firm in defending their interests. If the other party is unyielding, a skilled negotiator may suggest "playing hardball" to get a better deal.

    These are just a few of a long list, but by adopting idioms and English phrases like these into your professional interactions, you can strengthen relationships with colleagues and showcase your understanding of the business environment more clearly. Plus, it can give you a boost of confidence in your language learning and in navigating the complex world of corporate English.

    If you want to refine your business English skills even further, make sure to check out our blog post?5 ways to politely say no in Business English. You can also check out Mondly, an app developed to help you learn languages for various realistic scenarios.?

  • Two parents sat with their two children, writing in a workbook togeher

    5 essentials every child needs when you're teaching English

    By

    The educational choices available to children are evolving rapidly with apps, online courses, digital games, recordings and videos becoming easily accessible. However, amidst this technological advancement, human evolution has not suddenly accelerated, and the primary aim for teachers remains unchanged - helping children make sense of the world and leaving their mark on it.

    Here are five essential ways we can achieve that for every child, regardless of their circumstances, whether it's teaching English or fostering everyday learning and education.

    ?