Enhancing workplace communication: The new role of language assessments in business success

Andrew Khan
two business people sat together in a meeting both looking at a laptop
Reading time: 4 minutes

The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

Is your teams communication effective?
Play
隐私和颁辞辞办颈别蝉

观看此视频表示你同意培生可於一年内使用你观看的数据以作分析及营销之用。你可以通过清除肠辞辞办颈别蝉撤销设定。

The importance of effective communication

Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.

Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .

It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.

Challenges faced by second-language English speakers

When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.

Introducing the Versant by 蜜桃app English Speaking and Listening Test

With the new Versant by 蜜桃app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?

Get in touch to learn about our corporate solutions

Effective verbal communication: Balancing listening and speaking skills

As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.

Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.

Evolving expectations around speech

Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.

With this in mind, 蜜桃app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.

Customer Support roles and communicative ability

Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.

Designing effective assessments

Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.

Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.

Measuring communication skills

The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.

We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.

The value of fair and objective assessments

Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.

Join our webinar to learn more

Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by 蜜桃app English Speaking and Listening Test can benefit your organization.

Sign up for our webinar here

References

More blogs from 蜜桃app

  • A woman holding a book to her face, reading in a bookstore with shelves of books behind her

    Fantasy, the English language and Tolkien

    By
    Reading time: 6 minutes

    A large number of well-known writers have often created or coined words that are used in everyday English. When you think of authors, prominent figures like Shakespeare may come to mind. He enriched the English language with words like "amazement," "bedazzled," and "fashionable." Charles Dickens introduced "boredom," showcasing his talent for capturing profound human emotions and societal issues in a single word. Lewis Carroll added whimsical words to our lexicon, including "chortle," a delightful mix of 'chuckle' and 'snort.'

    But Tolkien is another one of those authors who has added to the English language's colorful dictionary. Tolkien did not just create worlds; he also enriched our language, adding a lexicon that elicits the smell of mead in crowded halls and the sight of smoky mountains veiled in mystery. Language enthusiasts and fantasy fans alike join us on this philological adventure as we uncover the words that J.R.R. Tolkien, the mastermind behind Middle-earth, either coined or brought into the limelight.

  • A teacher stood by two young students looking at a computer monitor

    The potential of AI in English language teaching

    By
    Reading time: 6 minutes

    The integration of Artificial Intelligence systems (AI) into English language teaching represents a significant shift in educational methodologies. This emerging technology offers English teachers a myriad of opportunities to enhance their teaching strategies, making the learning process more engaging, personalized and effective. In this blog post, we will explore practical tips on how AI can aid English language teaching and empower both educators and learners.

    One noteworthy reference highlighting AI's impact on education is the report by the Organisation for Economic Co-operation and Development (OECD), ''.? This comprehensive study outlines how AI technologies, assists administrative and assessment aspects of teaching but also revolutionizes the way students learn. AI tools are paving the way for a more adaptable and learner-centric approach in English language teaching by offering bespoke, adaptive learning pathways and instant feedback.

    How is AI currently being used in schools?

    Currently, schools are just beginning to harness the power of AI to enhance English language learning in several innovative ways. One notable application of educational technology is the use of intelligent tutoring systems, which provide students with personalized feedback and learning paths tailored to their individual needs and proficiency levels.

    Additionally, AI-driven language learning apps and platforms have become increasingly popular, offering interactive and immersive learning experiences through natural language processing and machine learning technologies.

    These platforms can simulate conversation practice, offer pronunciation correction, and even adapt the content in real-time to challenge students appropriately.

    Furthermore, AI is also being used for administrative tasks, such as grading and assessing students' work, allowing teachers more time to focus on curriculum development and one-on-one student interaction. This integration of AI into English language teaching is enhancing the efficiency of learning processes and actively contributing to a more engaging and dynamic educational environment.

    How AI can enhance English language teaching

    Personalization at scale

    AI systems can analyze individual student learning styles and preferences, allowing for personalized lesson plans that cater to the unique needs of every student. By customizing content, pacing and learning activities, AI ensures that students remain engaged and receive targeted support, significantly improving learning outcomes.

    Interactive learning experiences

    AI-powered applications, educational games and tools can create immersive and interactive language learning experiences. From chatbots that simulate conversation, to platforms that offer real-time feedback on pronunciation, these tools can help students to practice speaking and listening skills in a controlled and safe environment outside the traditional classroom setting.

    Autonomous learning support

    With the assistance of AI, students can self-study more effectively. AI tutoring systems can provide instant feedback on written work, ensuring learners can progress even when a teacher isn't immediately available to teach. These systems offer consistent, unbiased support, which is invaluable for building students' confidence.

    Enhanced assessment capabilities

    Assessment is a crucial part of the learning process. AI can take on the laborious task of grading and provide detailed insights into a student's performance. Teachers can then use this data to identify areas where students struggle and tailor future instruction to address these gaps.

    Expanding the creative horizons

    AI's applications extend into creative writing, offering students prompts and suggestions to overcome writer's block and develop storylines. This enhances creativity and motivation in students by providing them with a springboard for their writing skills.

    Improving your own material

    It is beneficial to utilize tools to refine your writing by adjusting tone, style, and paraphrasing. These tools are particularly useful for crafting model answers and providing feedback to students. You can also make that material more visually appealing with generated images.?

    Utilizing ChatGPT in language teaching

    ChatGPT, an AI language model, can aid and save time on the way language lessons are conducted by creating a highly interactive and responsive environment for students. Teachers can harness this technology to simulate real-life conversations, enabling students to practice their language skills in a dynamic setting. Students can also be encouraged to use it to start first drafts and use their critical thinking.

    By inputting specific scenarios or topics, ChatGPT can generate dialogues that challenge and teach students how to use new vocabulary and grammar structures in context, bridging the gap between theoretical learning and practical application. Furthermore, its capacity to provide immediate feedback allows learners to correct their mistakes in real time, fostering a learning atmosphere that is both efficient and encouraging.

    The versatility of these kinds of AI chatbots means they can be tailored to suit learners at different proficiency levels, making them an invaluable tool for language teachers aiming to enhance engagement and facilitate deeper learning.

    Tips for teachers integrating AI in English lessons

    1. Start with a clear goal: define what you aim to achieve by incorporating AI into your lessons.
    2. Combine traditional and AI methods: use AI as a complement, not a substitute, for human interaction.
    3. Prioritize privacy and ethics: ensure any AI tools used are compliant with privacy laws and ethical standards.
    4. Stay updated: AI is a fast-evolving field. Attend professional development webinars and workshops to stay current.
    5. Foster a growth mindset: encourage students to view AI as a tool to aid their own effort and perseverance.
    6. Demystify technology: explain how AI works, alleviating any concerns or misapprehensions about its use.
    7. Experiment and iterate: not every AI application will suit your classroom – be prepared to try different tools and approaches.

    What about cheating and plagiarism with AI?

    The issue of cheating and plagiarism is a significant concern in our higher education institutions and is becoming more pronounced with the advent of AI technologies. However, AI itself can be a formidable ally in combating these challenges. AI-powered tools can analyze student submissions to detect plagiarism effectively, providing educators with robust mechanisms to ensure the integrity of academic work. Additionally, AI systems can be programmed to recognize students' unique writing styles, making it easier to identify discrepancies that suggest dishonesty.

    It's important for educators to discuss these topics openly with students, emphasizing the value of originality and the serious consequences of academic misconduct. By leveraging AI not just for educational enhancement but also as a means of maintaining academic standards, educators can foster a culture of honesty and integrity within the classroom.

    Learn more to boost your knowledge of AI

    Billie Jago’s Learn with Me Series

    Explore Billies' series of free videos and lesson plans for 101 on using AI in the classroom. These are for educators who want to get to grips with the basics of AI fast, with practical tips that can be applied immediately in the classroom.

    They will be released throughout August and September 2024.

    ?and check .?

    Building confidence in?AI skills for English language teaching webinar

    To fully unlock the potential of AI in the world of English language teaching, continuous learning is a must. We're excited to introduce an upcoming webinar series 'Building confidence in?AI skills for English language teaching' that will guide English teachers through the nuances of AI.

    From the 23rd to 27th of September 2024, join us for a series of engaging webinars designed for English teachers.?

    Benefit from insights shared by experts. Plus, earn a Credly by 蜜桃app badge for your participation in all of the sessions.

    Join us as we explore the frontiers of AI in education and discuss how to prepare for the evolving educational landscape. It's time to equip yourself with the knowledge and tools required to thrive in an AI-influenced educational environment.

  • A group of students celebrating and high fiving eachother

    Ace the listening section: Tips for English test prep

    By 蜜桃app Languages
    Reading time: 5 minutes

    Passing an English proficiency test is a milestone for many non-fluent speakers. Among the different sections in such tests, the listening part can often present unique challenges. In most standardized English tests, your ability to comprehend and respond to spoken English will be put under scrutiny.

    This blog post is dedicated to helping you, the ambitious test-taker, sharpen your listening skills and equip you with strategies to excel in the listening section of your English test.