Enhancing workplace communication: The new role of language assessments in business success

Andrew Khan
two business people sat together in a meeting both looking at a laptop
Reading time: 4 minutes

The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

Is your teams communication effective?
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The importance of effective communication

Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.

Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .

It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.

Challenges faced by second-language English speakers

When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.

Introducing the Versant by 蜜桃app English Speaking and Listening Test

With the new Versant by 蜜桃app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?

Effective verbal communication: Balancing listening and speaking skills

As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.

Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.

Evolving expectations around speech

Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.

With this in mind, 蜜桃app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.

Customer Support roles and communicative ability

Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.

Designing effective assessments

Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.

Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.

Measuring communication skills

The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.

We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.

The value of fair and objective assessments

Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.

Join our webinar to learn more

Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by 蜜桃app English Speaking and Listening Test can benefit your organization.

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    Assessing and tracking your students' language learning

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    As a language teacher, your goal is not just to impart knowledge but to guide your students on a transformative journey toward fluency. Assessing and tracking learning progress is a dynamic process that empowers both educators and learners, rather than being just a routine task.

    In today's language learning blog post, we will explore the significance of assessment in language teaching and provide valuable insights on how to track and assess your students' linguistic development.

    The benefits

    Informed instruction

    Regular assessments enable teachers to tailor instruction to meet individual student needs. Identifying strengths and weaknesses helps educators adapt teaching methods, promoting a more personalized and effective learning experience.

    Motivational tool

    Assessment results can be very useful in motivating students. Even small progress should be acknowledged as it can boost their confidence and encourage a positive attitude towards learning. It is important to share success stories, celebrate achievements and foster a culture of continuous improvement within your language classroom.

    Feedback for growth

    Assessment feedback can help students improve their skills by giving them a clear idea of their strengths and weaknesses. Teachers can use this feedback to encourage students to take responsibility for their learning journey and foster a growth mindset that is resilient even in the face of linguistic difficulties.

    Tracking and assessment methods

    Diverse assessment methods

    Embrace a variety of assessment methods to capture the multifaceted nature of language learning. Beyond traditional exams, integrate speaking assessments, project-based evaluations and collaborative activities. This diversity ensures a comprehensive understanding of your students' language proficiency.

    Example: Consider assigning projects that involve researching, creating presentations and demonstrating creative expression (like plays or videos) in the target language. Assessing various aspects such as language skills, creativity and critical thinking. Design projects around your class's interests and motivations.

    Formative assessments

    Integrate formative assessments into your teaching strategy. These ongoing evaluations, such as quizzes, class discussions and short writing assignments, provide real-time feedback. For instance, if you notice that your students are struggling with a particular concept, you can use formative assessments to evaluate the effectiveness of your teaching approach and make necessary adjustments.

    Example: Conduct regular quizzes, polls or short assessments during class to evaluate students' understanding. Use quick checks to gauge student understanding to adjust teaching methods accordingly. This will help you tailor your teaching methods in real time to ensure effective lesson delivery.

    Portfolio assessment

    Encourage students to maintain language portfolios. These portfolios can include samples of their written work, recorded conversations and reflections on their language learning journey. Portfolio assessments offer a holistic view of progress and provide students with a tangible record of their achievements.

    Example: Conduct periodic portfolio reviews to discuss progress and set goals. Encourage frequent reflection to show learners how far they've come.?

    Self-assessment

    Empower students to self-assess. Encourage reflection on their language skills, setting goals and evaluating their own progress. Self-assessment also fosters a sense of responsibility and independence in the learning process. When students take ownership of their progress, they become more invested in their education and are more likely to achieve their goals.

    Example: Provide your language students self-assessment checklists or rubrics for them to evaluate their proficiency and set personal goals.

    Technology integration

    Use language learning platforms' analytics and progress reports for data-driven decision-making. It's great to help save time and provide reliable and up-to-date reports.?

    Example: Using online platforms for assignments, quizzes and collaborative projects with built-in tracking features. Our learning platforms, 蜜桃app English Connect (PEC)?and MyEnglishLab (MEL), can help you keep track of your students' progress.

    Cultural projects

    Cultural projects are a great way to engage students in the broader context of the language they are learning. These projects could involve researching cultural practices, traditions or historical events related to the language.

    Students learn how to navigate cultural nuances, understand diverse perspectives and effectively communicate in different cultural contexts by participating in cultural projects. Such projects help students form a personal connection with the language and bridge the gap between theory and real-world application, making language learning more meaningful.

    Example: Assign projects that explore certain cultural aspects of the target language, encouraging a deeper understanding of context. These can be evaluated on how well it's presented, its clarity, and how factually accurate it is.

    Peer reviews

    Peer review is a valuable practice that promotes a sense of community within the language learning classroom. It involves students working together and offering constructive feedback to each other, which leads to the development of their language skills. It creates a collaborative learning environment where students actively participate in the improvement of their peers, learning from one another's strengths and weaknesses.

    Students often put more effort into assignments when they know peers will review their work. This increased accountability can lead to higher-quality work and a greater commitment to language learning.

    Example: Implement peer review sessions where students provide feedback on each other's written or spoken assignments. Encourage constructive criticism to enhance collaboration and learning. To accommodate shy students, this process can be anonymous.

    ?

    Assessing and tracking language learning progress is integral to effective language teaching, requiring continuous interaction between educators and students.

    By utilizing diverse assessment methods and fostering a culture of constant improvement, language teachers play a vital role in guiding their students toward linguistic fluency. Helping language students celebrate their successes and overcome challenges helps them to be not only proficient speakers but also lifelong language enthusiasts.

    Are you an English teacher preparing for assessments? Check out our post?Motivating your students through assessment.

    As well as our learning platforms, PEC?and MEL, we offer various English assessments and courses to help track your learner's progress and to certify their English level, so make sure to explore our range to find the best solution for your students.??

  • a group of friends smiling and looking at the one who is writing in a notepad

    Tips to help achieve your language learning resolutions

    By 蜜桃app Languages

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    Welcome to the beginning of a new year, filled with countless possibilities and exciting opportunities for learning a new language. If you're like most people, you probably have some language learning resolutions and goals you'd like to achieve this year.

    While setting these goals is easy, sticking to them can appear daunting. But don't worry, we’re here to help you not only set those goals but also achieve them like a pro. Below are some useful tips to help turn your language aspirations into reality this year and to keep you motivated towards your goals.

  • A teacher stood by a student in a classroom smiling

    Online language teaching tools: A comprehensive guide for educators

    By 蜜桃app Languages

    Online language teaching has become a prominent facet of modern education, especially in light of recent global changes. The ability to instruct and learn languages online has opened up new possibilities for educators and students alike.

    The importance of using tools in online language teaching cannot be overstated. In this digital era, these tools serve as the linchpin for effective and engaging instruction. They enhance the learning experience, promote interaction and provide valuable resources that traditional teaching methods often lack.

    The digital language teaching landscape

    The shift to online education

    As a result of the digital revolution, which has completely changed how information is accessible and disseminated, education is moving toward being done online.

    has several benefits, such as:

    • Accessibility: Online language courses break down geographical barriers, allowing students worldwide to access quality instruction and teaching.
    • Flexibility: Students can tailor their learning schedules to their needs, making education more accommodating for a diverse range of learners.
    • Interactivity: Online platforms offer numerous interactive features, such as virtual classrooms, video conferences and chat tools, enhancing student-teacher and peer-to-peer interactions.
    • Rich resources:?Online language teaching can harness a vast array of multimedia resources, making learning more engaging and effective.

    Challenges for language educators

    While the shift to , it also brings challenges that language educators must navigate, including:

    • Adaptation: Educators must adapt to new teaching methods, technologies and platforms, which can be a steep learning curve for some.
    • Engagement: Maintaining student engagement in an online environment requires creative approaches and the integration of various teaching tools.
    • Assessment: Assessing student progress can be more complex online, but it also offers the opportunity for innovative assessment methods.
    • Technical issues: Connectivity problems and technical glitches can disrupt online classes, requiring educators to be tech-savvy troubleshooters.
    • Isolation: Online learning can sometimes lead to feelings of isolation among students, so educators need to foster a sense of community and support.

    Essential online language teaching tools

    The right tools are essential to create engaging and compelling learning experiences. This section explores the key categories of tools that educators can utilize to enhance their online language teaching.

    Tools for interactive lessons and activities

    • Video conferencing platforms: These platforms enable real-time interaction with students, allowing educators to conduct live lessons, engage in discussions and facilitate group activities. Video conferencing helps replicate the classroom experience online. Platforms such as Zoom, Microsoft Teams and Google Meet provide a virtual classroom environment with features for video, audio and chat communication.
    • Interactive whiteboards: Tools like Jamboard and? allow educators to write, draw and share resources in real time. This feature enhances engagement and enables educators to illustrate concepts effectively.
    • Screen recorder: software allows educators to capture their lessons, which can be invaluable for students who miss a live session. Recorded lessons can also serve as a reference for students during their self-paced learning.
    • Teleprompter: A helps educators maintain a smooth and organized delivery during recorded lessons. It ensures that lessons stay on track and within a predefined timeframe, improving the clarity and effectiveness of instruction.

    Tools for assessment and feedback

    • Quizzes and surveys: Platforms like ?and? allow educators to create online quizzes and surveys for assessing students' knowledge.
    • Assignment submission tools: Learning management systems (LMSs) such as?蜜桃app English Connect (PEC)?and MyEnglishLab (MEL) enable students to submit assignments electronically, making it easier for educators to grade and provide feedback.
    • Feedback forms: Google Forms and Microsoft Forms can collect student feedback, helping educators improve their teaching methods.

    Tools for content and resource creation

    • Video creation tools: Video editing software empowers educators to create engaging educational videos, lectures and tutorials. This multimedia approach can make complex concepts more accessible to students.
    • Video compressor: tools reduce the file size of videos without compromising quality. This is especially useful for ensuring students can easily access and stream video content, even with limited bandwidth.

    How to implement online language tools

    Implementing online language tools effectively is crucial for creating a dynamic and successful learning environment. Here are some best practices for integrating these tools into language teaching.

    • Alignment with learning objectives: Ensure your tools align with your course objectives. They should enhance the learning experience and help achieve specific educational goals.
    • Teacher training: Invest time in training educators to use these tools effectively. Familiarity with the tools' features and functionalities is essential.
    • Clear instructions: Provide clear and concise instructions on how to use the tools. Create tutorials or to help students navigate them effectively.
    • Accessibility and inclusivity: Ensure that the tools and content you use are accessible to all students, including those with disabilities. This means considering factors like compatibility and providing transcripts for multimedia content.
    • Regular feedback: Encourage students to provide feedback on their experience with the tools. Use this feedback to make improvements and adjustments.

    Explore the tools discussed in this guide, experiment with them and adapt your teaching methods to the digital age. By staying curious, adaptable and open to innovation, you'll be better equipped to provide your students with the best possible language learning experience in the online realm. Happy teaching!?

    If you're a teacher looking for more hints and advice to level up your language teaching, check out our?language teaching blog posts. We also have opportunities for professional development.?