Boosting employee retention: Benefits of language learning in the workplace

Claire Chettiar
Coworkers sat at a desk with their laptops, smiling and talking to eachother

In the era of the Great Resignation, there are lots of factors that influence whether or not someone chooses to stay with their company or decides to accept a job offer from a new employer.

Whilst fair pay remains a constant in this, feeling included, valued, and cared about by colleagues plays a significant role in the decision on whether to stay or go.

The power of language learning in the workplace
Reproducir
Privacy and cookies

By watching, you agree app can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

In the (2022), international consultancy firm PwC identified the top five predictors for employee turnover as:

  • Not finding their job to be fulfilling
  • Not being able to be their true self at work
  • Not being fairly rewarded financially
  • Not having a team that cares about them
  • Not being listened to by their manager.

It is clear from this that communication, empathy and listening skills are all critical in both attracting and retaining employees.

There are many ways in which companies can address these points, including embracing language learning for employees at all levels in their organization.

Language learning development can have an impact on three key areas, each of which speak to the important points that employees look for that PwC identified.

Effective communication

Language barriers can hinder effective communication and collaboration among team members. By investing in language learning programs, organizations can bridge these gaps and facilitate sharing ideas, exchanging knowledge, and building stronger relationships.

Listening skills to understand all points of view

One of the most important language skills is listening. Even if you are a native speaker in the language of your company, there is often a lot to learn and practice to get it right, but it has one of the most significant impacts on employees who want to be heard by their manager and understood by their teams.

Cultural awareness

As employees learn new languages, they gain firsthand experience of different cultures, breaking down stereotypes and dispelling misconceptions. This exposure to diverse languages and cultures encourages individuals to view their colleagues beyond their cultural backgrounds, fostering an environment that is open, inclusive, and free from prejudice.

Collectively, strong language skills allow all employees to express their true selves at work, whilst being respected and listened to in an inclusive environment.

Not only does this create a culture in which teams are more connected and effective in what they need to deliver, but it fosters an environment where employees feel valued and want to stay.

Building in opportunities to develop language skills as part of employees' development plans, whether through formal courses or informal self-paced learning, will deliver significant value not just to the individual but to the organization as a whole.

Read more in our post 'Ways to boost employee retention with language learning'.

Explore our workplace language solutions

More blogs from app

  • A group of young adults smiling together

    The importance of diversity and inclusion in your curriculum

    Por James Warwick

    Systemic racism has a negative impact on the education of many students across the world. This can start as early as preschool.

    Studies have also shown a correlation between teacher expectations and student achievement. Worryingly, these expectations can be negatively affected by racial prejudice.

    Education should be a powerful force for social change

    In recent history, various events have sparked a global uprising against systemic racism and discrimination. Protests have touched every part of society, from arts to sports to politics to education. A key demand is for real, structural change to society so that the lives of Black, Indigenous, People of Color (BIPOC) are valued as they should be.

    Mutuma Ruteere, former UN Special Rapporteur on contemporary forms of racism, “education has a central role in creating new values and attitudes and providing us with important tools for addressing deep-rooted discrimination and the legacy of historical injustices.”

    Promoting diversity and inclusion

    As we look to the future, and imagine a world we want to live in, it’s important to examine how we create these materials and courses. Our aim is to ensure that what we produce is bias-free, inclusive and actively anti-racist.

    Education will always remain a key instrument for disarming ignorance and bigotry.

    We set up an Employee Resource Group (ERG), which has created a set of principles for app authors and editors. The group’s aim is to lay the groundwork for courses that reflect all parts of a diverse society.

    The guidelines were developed by our BAME and African American ERGs. Ade Gachegua led the project alongside internal and external consultants, including the author of the , Dr. Jason Arday.

    Challenges to overcome together

    The guidelines identified five main challenges and suggested the following ways to overcome them:

    1. Underrepresentation

    Are people from a BIPOC background equally represented in educational products? The guidelines recommend that people of different ethnicities should be included in all course material and portrayed as equal to one another.

    Choosing texts and pictures which promote racial equality is also important.

    2. Exaggerated negative associations

    Negative associations are exaggerated when unfavorable characteristics or traits are linked to people of minority ethnicities again and again. This is how stereotypes are built and reinforced in the minds of learners.

    We can take steps to prevent this by choosing our language carefully, avoiding racist texts and refuting any suggestion that behavior is linked to one ethnicity more than another.

    3. Limited positive associations

    Stereotypes of all kinds can be harmful - even positive ones. The guidelines recommend including people from minority ethnicities as positive role models in all contexts, not just the ones they might be traditionally associated with.

    This way, we broaden our learners’ horizons and show them that they have the potential to succeed in any field, regardless of their background.

    4. Missing stories

    When it comes to contributing to public life, individuals from minority ethnicities are often overlooked. For example, when it comes to history, educators tend to disregard contributions from ethnic minorities.

    It’s not because their contributions are less significant, but because the long history of racism has led to their contributions to public life being more limited and deliberately overlooked.

    It’s important that educational materials include these ‘missing stories.’ This helps learners to develop a richer and more diverse view of society and its participants.

    5. The ‘problem’ frame

    Educational texts often speak about people from BIPOC backgrounds as helpless victims of their ‘own’ disadvantage. Instead, we need to view racism as a systemic, social and institutionalized problem, external to the individuals that it affects.

    Authors and editors use the guidelines and an accompanying checklist to ensure that our courses reflect all parts of a diverse society. This means that you can be confident that the classroom materials you’re using to teach your students will empower each and every one of them to reach their full potential.

    You can apply this checklist to your own teaching and resources to help you ensure that what you are covering is diverse and inclusive. Making for a more positive classroom experience for all.