4 poor communication skills (and what to do about them)

Rachael Roberts
People of various backgrounds and ages standing together holding paper speech bubbles

How to help your students improve their general listening, speaking and understanding

Do your students ever display poor communication skills?

Most teachers will answer with a resounding ‘yes’. In fact, communication skills do not always come naturally to many people. Let’s look at some of the most common and egregious errors people make when speaking and listening to each other. I’ll also give you some valuable ways to help your students improve.

1. They don’t even stop to breathe

If you find one student doing a LOT of talking, it’s probably because no one else can get a word in edgeways. It can be tempting to assume that this is because the chatty student thinks their ideas are better than anyone else’s, but, in fact, it is often a sign of nerves.

Look more carefully and see if they appear breathless or anxious. Whatever the reason, this kind of student may benefit from a more structured approach where students are given time to prepare what they are going to say, and everyone is expected to contribute equally. Or make it into a game where students have to make sure that they speak for 50% of the time each, as would be expected in an exam situation.

2. They aren’t really paying attention to each other

Whether your students are looking at their phones, staring out of the window or can’t wait to interrupt each other, poor listeners make poor communicators. Deal with this by always requiring the listener in any pair to do something specific. For example, tell them they will need to summarise what their partner said, or they have to think of three questions to ask their partner at the end.

We usually have a reason to listen in real-life communication, so make sure you give them one. Otherwise, they may assume that only the teacher needs to pay attention when another student is talking.

3. They ramble and it’s difficult to follow what they’re saying

Students may ramble because they are unconfident about the target language. It’s fine for students to struggle a bit to communicate, but it’s sensible to set achievable tasks, or they may give up.

It could also be that they would benefit from more rehearsal and practice. Being able to speak fluently ‘off the cuff’ is very challenging, particularly in front of an audience. Try giving students time to plan what they are going to say first. They shouldn’t be reading off the page, but writing it first can help with confidence and fluency.

Repetition is also invaluable in building fluency. Try doing speaking tasks more than once, and see how the quality and quantity improves each time. You can ring the changes by swapping partners or changing the format from pairs to small groups, to the whole class.

4. They don’t treat others’ feelings with respect

This can show itself in different ways. Maybe your students just completely ignore the feelings the other person is demonstrating or telling them about. Or maybe they dismiss them in other ways, ‘Oh, exactly the same thing happened to me! I was just walking along…’

You can model better ways to respond yourself. For example, “It sounds as if you feel quite angry about that?”, “That must have been really difficult.’

This teaches students the kind of phrases they can use to validate, empathize and talk about emotions.

If you can deal with these problems, your students will be well on the way to becoming master communicators.

Contact us about how we can help improve your language teaching

More blogs from app

  • A woman standing at a whiteboard in a office with two others sat down.

    How to bring soft skills into the business English classroom

    Por Richard Cleeve

    Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.

    How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.

    Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.

    But, if there’s one thing that all business people can benefit from, it’s soft skills.

    Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.

  • University graduates in robes taking a group photo

    How an education degree can help you work anywhere in the world

    Por app Languages

    Are you thinking about embarking on a career in education? If so, you’ll be opening the door to an entire world of possibilities. An education degree can help you to work anywhere in the world, making it one of the most rewarding career paths you can choose. In this blog, we’ll delve deeper into just how this field of study can broaden your horizons more than you ever thought possible.

    Why choose an education degree?

    Without teachers, there are a lot of valuable life lessons that we just wouldn’t learn. Of course, learning isn’t just limited to the classroom, but educated teachers seem to consistently have the most impact on young people all over the world. This potential to change young lives is what makes studying for a teaching career desirable for many.

    Studying education will also enable you to work from anywhere that you like, as teaching jobs are widely available across the world. The opportunity to teach English to second-language learners in particular can be found in even the most remote locations. Teaching abroad frequently comes with perks, too, , and the chance to meet people from all walks of life.

    Where can I work with an education degree?

    In short: almost anywhere. Some of the most popular places people immigrate to with an education degree include Australia, New Zealand, the UAE, and Saudi Arabia. The latter is particularly attractive, as international school teachers are paid well here, and frequently awarded free accommodation and travel.

    Saudi Arabia is also known for its vast riches, which they invest in building beautiful, gated communities for their expats. These often include air-conditioned housing and community pools. If you choose to relocate here, you’ll usually find yourself teaching a mixture of fellow expats and locals – most people find the exposure to such vastly different cultures particularly exciting.

    Teaching schemes and programs are available to people with relevant education degrees and overseas teaching roles are always in demand, so it's not uncommon to see new programs pop up over time. Make sure to check out relevant embassy and government websites for up-to-date news on schemes that are running.

    If you find a program that interests you, make sure to do your research and find out from others who've participated to ensure its the right program for you. One person's experience teaching can be a lot different from someone else's. The kind of wage, accommodation and benefits can differ greatly depending on the scheme and where you work so its a good idea to research that, comparing it to the area's cost of living.

    What should I study alongside my education degree?

    If you’re choosing to study education you’re already on the right path to an enriching international career – however, you may wish to study other subjects alongside this to make sure that your future job applications stand out.

    An English degree complements education studies nicely. The English language teaching market created approximately , and this number continues to grow. Alternatively, subjects such as maths and computer science continue to be popular choices for hiring companies abroad.

    Education is generally seen as the precursor to a PGCE (Postgraduate Certificate in Education), which enables you to work abroad. In the UK alone as of 2023, so when it comes to getting started on your academic journey, the options are endless.

    Education: the key to the world

    Studying education at degree level will give you the key to the wider world, and is the first step towards a rewarding international career. If you choose to go down this route academically, you’ll have the opportunity to submerge yourself in vibrant global cultures. So, choosing to study for an education degree is sure to be the start of an exciting journey.

  • Two young girls sat at a school desk reading a book

    8 first lesson problems and solutions for young learner classes

    Por Joanna Wiseman

    The first class with a new group of young learners can be a nerve-wracking experience for teachers, old and new. Many of us spend the night before thinking about how to make a positive start to the year, with a mixture of nerves, excitement, and a desire to get started. However, sometimes things don’t always go as expected, and it is important to set a few ground rules in those early lessons to ensure a positive classroom experience for all throughout the academic year.

    Let’s look at a few common problems that can come up and how best to deal with them at the start of the school year.