Improving your business English vocabulary for the workplace

Business people sat at a table together, two of them shaking hands.
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So, you’re thinking about brushing up on your business English and learning new business vocabulary. In today’s corporate world, having a good handle on basic business terms and business lingo can really set you apart. It’s not just about sounding smart in meetings or crafting the perfect email, though that’s part of it. It’s about feeling more confident and fitting in seamlessly with your colleagues and clients from around the globe. Plus, knowing the right words and phrases can help you navigate tricky situations, negotiate better deals, and make a great impression on customers.

Whether you’re attending business meetings, writing emails, or networking with colleagues, a strong grasp of business English vocabulary can set you apart and open doors to new opportunities.

So, let’s dive in and explore some ways to improve your business English vocabulary.

What business English should you learn?
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Why business English vocabulary is important

Having a broad business English vocabulary is beneficial for several reasons:

  • Professionalism: Using appropriate and precise language showcases your professionalism and competence.
  • Business English expressions: Familiarity with common expressions, including idioms and jargon, is essential for fluency in corporate communication.
  • Clarity: Clear communication helps avoid misunderstandings and ensures your messages are understood.
  • Efficiency: Knowing the right terms can make your communication more concise and to the point.
  • Networking: Engaging in business discussions with the correct vocabulary helps build relationships and expand your professional network.

A good grasp of this is crucial for effective business conversations, helping you make a lasting impression on colleagues and clients.

Key areas to focus on in the business environment

Improving your business English vocabulary involves focusing on several key areas relevant to the workplace:

1. Common business terms

Understanding common business terms is fundamental. These include words and phrases used in meetings, negotiations and general business communication.

Examples of essential business vocabulary

To help you get started, here are some important examples of corporate vocabulary across different categories:

  • Agenda: A list of items to be discussed at a meeting.
  • Benchmark: A standard or point of reference against which things may be compared.
  • Stakeholder: A person with an interest or concern in a business.
  • ROI (Return on Investment): A measure of the profitability of an investment.
  • Balance sheet: A financial document that provides a snapshot of the company's financial status at a specific point in time.
  • Consensus: General agreement among a group of people. Example: "We need to reach a consensus before proceeding with the project."
  • Synergy: The combined effect greater than the sum of individual efforts. Example: "The merger will create synergies that benefit both companies."
  • New business: A business in its first few months or years of trading, often associated with entrepreneurship and potential for significant growth.

These terms are often part of the widely accepted corporate speak, which includes overused words and phrases in professional settings.

2. Industry-specific vocabulary

Different industries have their own jargon and specialized terms. Familiarise yourself with the vocabulary specific to your field. Here are a few examples.

Marketing

  • Conversion rate: The percentage of visitors to a website who take a desired action. Example: "Our new campaign improved the conversion rate significantly."
  • Customer journey: The complete experience a customer goes through when interacting with a company. Example: "Mapping the customer journey helps identify points of improvement."
  • Demographic segmentation: This includes variables such as age, gender, income, education and occupation.ÌýExample: "We tailored our marketing strategy to target millennials and Gen Z through social media platforms."

Finance

  • Diversification: Spreading investments to reduce risk.ÌýExample: "Diversification of the portfolio can protect against market volatility."
  • Depreciation: The reduction in the value of an asset over time. Example: "We need to account for depreciation when calculating annual profits."
  • Cash flow: The movement of cash in and out of a company. Example: "A positive cash flow is crucial for the financial stability of the business."

Technology

  • Big Data: Large volumes of data that can be analyzed for insights. Example: "Big data analytics can reveal trends that drive business strategy."
  • Blockchain: A digital ledger used for recording transactions securely.ÌýExample: "Blockchain technology is revolutionizing supply chain management."
  • Internet of Things (IoT): The interconnection via the internet of computing devices embedded in everyday objects, enabling them to send and receive data.ÌýExample: "IoT technology will revolutionize our inventory management systems."

3. Formal and informal language

Understanding when to use formal and informal language is crucial. Formal language is often used in official documents and professional settings, while informal language may be used in casual conversations or internal communications.

Teams need to be on the same page to ensure effective communication and avoid misunderstandings.

Giving feedback:

Formal: "I would appreciate it if you could review the proposal and share your feedback."

Informal: "Please take a look at the proposal and let me know what you think."

Requesting information:

Formal: "Could you kindly provide the sales figures for Q3 by the end of the day?"

Informal: "Can you send me the sales numbers for Q3 by today?"

4. Phrasal verbs

Phrasal verbs are phrases that consist of a verb combined with a preposition or adverb (or both), which creates a meaning different from the original verb on its own. These constructions are widespread in business English and other forms of communication. For example, the verb "bring" combined with the preposition "up" forms "bring up".

Learning these can help you understand and participate in conversations in business contexts more effectively:

  • Bring up: To mention or introduce a topic.
  • Carry out: To perform or complete a task.
  • Turn down: To reject or refuse an offer.
  • Get the ball rolling: To start a meeting or initiate an activity.
  • Fill out: To complete a form or document. Example: "Please fill out the application form and submit it by Monday."
  • Go over: To examine or review something.ÌýExample: "Let'sÌýgo over the quarterly results before the meeting."
  • Put off: To delay or postpone.ÌýExample: "We decided to put off the launch date until further notice."

Keep practicing and working on it

Improving your business English vocabulary is a valuable investment in your professional development and helps you navigate the business world with greater ease and proficiency.

By focusing on key areas, employing effective strategies and practicing regularly, you can enhance your communication skills and boost your confidence in the workplace. Remember, consistency is key—make it a habit to learn and use new words and vocabulary daily.

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  • A group of children looking engaged on a task whist their teacher is sat near them

    3 opportunities for using mediation with young learners

    Por Tim Goodier

    Mediation in the CEFR

    The addition of ‘can do’ descriptors for mediation in the CEFR Companion Volume is certainly generating a lot of discussion. The CEFR levels A1 to C2 are a reference point to organise learning, teaching and assessment, and they are used in primary and secondary programs worldwide. Teachers of young learners aligning their courses to the CEFR may wonder if they should therefore be ‘teaching’ mediation as a standard to follow. Is this really the case? And what might ‘teaching’ mediation mean?

    This short answer is that this is not the case – the CEFR is a reference work, not a curriculum. So the ‘can do’ statements for each level are an optional resource to use selectively as we see fit. This is particularly true for young learners, where ‘can do’ statements may be selected, adapted and simplified in a way that is accessible and meaningful to them. This approach is demonstrated in the many European Language Portfolios (ELPs) for young learners that were validated by the Council of Europe following the launch of the CEFR and ELP. 

    So let’s recap what is meant by mediation in the CEFR. The new scales deal with three main areas:  

    • Mediating a text: taking things you have understood and communicating them in your own words to help others understand.Ìý
    • Mediating concepts: collaborating with others to talk through ideas and solutions and reach new conclusions. Ìý
    • Mediating communication: supporting the acceptance of different cultural viewpoints.

    Focusing on mediation with young learners

    Mediation activities may involve aspects of cognitive demand, general social competencies and literacy development that are too challenging for a given target age group or level. These factors need to be carefully considered when designing tasks. However, with the proper guidance it is possible that young learners can engage in mediation activities in a simple way appropriate to age, ability and context. of the potential relevance of the new descriptors to age groups 7 to 10 and 11 to 15.

    Opportunities for mediation in the young learner classroom

    It’s fair to say that opportunities for mediation activities already regularly occur in the communicative young learner classroom. These can be identified and enhanced if we want to develop this area.  

    1. Collaboration 

    Many young learner courses adopt an enquiry-based learning approach, guiding learners to collaborate on tasks and reach conclusions through creative thinking. The CEFR provides ‘can do’ statements for collaborating in a group starting at A1: Ìý

    • Can invite others’ contributions to very simple tasks using short, simple phrases.Ìý
    • Can indicate that he/she understands and ask whether others understand.Ìý
    • Can express an idea with very simple words and ask what others think.

    Young learners at this level can build a basic repertoire of simple ‘collaborative behaviors’ with keywords and phrases connected to visual prompts e.g. posters. A routine can be set up before pair and share tasks to practice short phrases for asking what someone thinks, showing understanding, or saying you don’t understand. This can also include paralanguage, modeled by the teacher, for showing interest and offering someone else the turn to speak. 

    It is important for young learners to be clear about what is expected of them and what will happen next, so such routines can effectively scaffold collaborative enquiry-based learning tasks. 

    2. Communication 

    ‘Can do’ statements for mediating communication, such as facilitating pluricultural space, can orient objectives for learners themselves to foster understanding between different cultures. Again young learners can develop their behaviors for welcoming, listening and indicating understanding with the help of visual prompts, stories and role-model characters.

    3. Discussion of texts  

    Young learners also spend a lot of time mediating texts because they enjoy talking about stories they have listened to, watched or read. Although there is only one statement for expressing a personal response to creative texts at A1: ‘Can use simple words and phrases to say how a work made him/her feel’, this can inspire a more conscious focus on classroom phases to talk about responses to texts and stories, and equipping learners with keywords and phrases to express their reactions. In this way, as they progress towards A2 young learners can develop the confidence to talk about different aspects of the story in their own words, such as characters and their feelings. 

    Moving forward

    Clearly, it is not obligatory to focus on mediation activities with young learners – but the ‘can do’ statements are an interesting area to consider and reflect upon. There are some obvious parallels between mediation activities and 21st century skills or soft communication skills, and the CEFR ‘can do’ statements can help formulate manageable communicative learning objectives in this area. This, in turn, can inspire and orient classroom routines and tasks which prepare learners to be active communicators and social agents in the target language, developing their confidence to engage in mediation tasks as a feature of their lifelong learning pathways.