3 ways to boost employee retention with language learning

Samantha Ball
 A group of business people clapping their hands
Reading time: 4 minutes

Did you know? According to our research, employees who work for a company that provides English language training are more thanÌýtwice as likelyÌýto say they are very satisfied at work, compared to those working in companies that do not.

To retain top talent in an increasingly competitive marketplace, all evidence points to developing communication and language skills.

Communication: the most in-demand business skill

showed that communication skills including English language skills are the most in-demand power skills across the board. PwC’s agrees: the top five predictors for employee turnover all had the same themes in common – communication, empathy and listening skills.

According to , a focus on developing employees’ strengths (as opposed to focusing on fixing weaknesses) can lead to a 20-73% reduction in employee attrition. That’s a startling statistic and one that has the potential to transform your business.

So, the message is clear: by investing in your employees’ existing communication and language strengths, you’re helping them refine a comprehensive range of business power skills. In turn, this will make them feel more engaged and therefore far more likely to stay with you.

3 ways to implement English training to retain top talent

Let’s explore three ways to implement an English language skills learning and development plan that underpins communication skills, refines business soft skills and makes your employees want to stay.

1. Find out what training employees want

To tailor a culture of learning that supports the development of your employees’ language and communication skills, you’ll find it helpful to get their input first. Survey and interview your team to better understand current barriers to language-specific learning, skills gaps, preferred learning styles and current frustrations.

For example, is it speaking, listening or reading English that they currently struggle with the most? The better you understand your employees’ needs, the more consulted and engaged with the process they’ll feel.

2. Reward those who commit to language learning

In 2023, Forbes outlined , and perhaps unsurprisingly, reward featured strongly. Your performance management system should include a structure that acknowledges employees who are committing to achieving their objectives and developing their skills, and demonstrates the career trajectory that might be possible with improved communication and language skills.

What that looks like will differ from organization to organization, but it’s important that employees understand the potential opportunities that come with refining their language skills.

3. Promote the link between language skills and career progression

Your employees may not naturally make the link between developing language skills and career progression, so help them understand how better language skills can help them move forward in their role and how you will support them in this.

When they see that language skills have been built into their development plans, they’ll feel invested in staying with your organization and developing their skills with you.

In a world where communication-based soft skills are more valuable than ever before, the ability to confidently converse in different languages within a business context is an impressive skill that’s transferable to a multitude of other business soft skills, such as teamwork, leadership and problem-solving.

Once they understand the full range of benefits that come with developing their language skills, they’ll be grateful that you’re committed to helping them do that and will be more likely to stay.

Boost your workforce’s English language skills and reap the business benefits

It’s clear that when employees feel that their communication skills are improving, they feel a sense of continued progression and engagement – not only in their language abilities but also across a range of other business power skills.

The key to retaining talent lies in increasing engagement, and since higher engagement rates are linked to , according to Gallup, there really is no better way to retain a happy workforce.

Start building your team’s English language skills

Learn how Mondly by ÃÛÌÒapp can help you reinforce a culture of learning and retain top talent within your organization, with flexible English language learning solutions for your business.

If you liked this blog post and want to learn more,Ìýdownload the PDF report here.

Find out more about how language training and assessment can drive your business forward by checking out our resources for HR professionals, including articles, whitepapers and research.

More blogs from ÃÛÌÒapp

  • A teacher stood in front of a classroom of students sat at their desks

    5 ways to deal with mixed ability students in secondary classes

    Por Anna Roslaniec

    No two teenagers are the same. Within all of our classes there tends to be not only a range of English proficiency levels, but also general learning styles, maturity, motivation, and personalities. This diversity can bring some challenges, but also opportunities to vary your classroom activities and teaching methodology.

    Here are some ways to help deal with mixed-ability classes and ensure all your students experience success in their language learning journeys.

    Ìý

  • A woman holding a tablet stood in a server room

    The role of AI in English assessment

    Por Jennifer Manning

    Digital assessment is becoming more and more widespread in recent years. But what’s the role of digital assessment in teaching today? We’d like to give you some insight into digital assessment and automated scoring.

    Just a few years ago, there may have been doubts about the role of AI in English assessment and the ability of a computer to score language tests accurately. But today, thousands of teachers worldwide use automated language tests to assess their students’ language proficiency.

    For example, ÃÛÌÒapp’s suite of Versant tests have been delivering automated language assessments for nearly 25 years. And since its launch in 1996, over 350 million tests have been scored. The same technology is used in ÃÛÌÒapp’s Benchmark and Level tests.

    So what makes automated scoring systems so reliable?

    Huge data sets of exam answers and results are used to train artificial intelligence machine learning technology to score English tests the same way that human markers do. This way, we’re not replacing human judgment; we’re just teaching computers to replicate it.

    Of course, computers are much more efficient than humans. They don’t mind monotonous work and don’t make mistakes (the standard marking error of an AI-scored test is lower than that of a human-scored test). So we can get unbiased, accurate, and consistent scores.

    The top benefits of automated scoring are speed, reliability, flexibility, and free from bias.

    Speed

    The main advantage computers have over humans is that they can quickly process complex information. Digital assessments can often provide an instant score turnaround. We can get accurate, reliable results within minutes. And that’s not just for multiple-choice answers but complex responses, too.

    The benefit for teachers and institutions is that they can have hundreds, thousands, or tens of thousands of learners taking a test simultaneously and instantly receive a score.

    The sooner you have scores, the sooner you can make decisions about placement and students’ language level or benchmark a learner’s strengths and weaknesses and make adjustments to learning that drive improvement and progress.

    Flexibility

    The next biggest benefit of digital assessment is flexible delivery models. This has become increasingly more important since online learning has become more prominent.

    Accessibility became key: how can your institution provide access to assessment for your learners, if you can’t deliver tests on school premises?

    The answer is digital assessment.

    For example, Versant, our web-based test can be delivered online or offline, on-site or off-site. All test-takers need is a computer and a headset with a microphone. They can take the test anywhere, any time of day, any day of the week, making it very flexible to fit into someone's schedule or situation.Ìý

    Free from bias

    Impartiality is another important benefit of AI-based scoring. The AI engine used to score digital proficiency tests is completely free from bias. It doesn’t get tired, and it doesn’t have good and bad days like human markers do. And it doesn’t have a personality.

    While some human markers are more generous and others are more strict, AI is always equally fair. Thanks to this, automated scoring provides consistent, standardized scores, no matter who’s taking the test.

    If you’re testing students from around the world, with different backgrounds, they will be scored solely on their level of English, in a perfectly objective way.

    Additional benefits of automated scoring are security and cost.

    Security

    Digital assessments are more difficult to monitor than in-person tests, so security is a valid concern. One way to deal with this is remote monitoring.

    Remote proctoring adds an extra layer of security, so test administrators can be confident that learners taking the test from home don’t cheat.

    For example, our software captures a video of test takers, and the AI detection system automatically flags suspicious test-taker behavior. Test administrators can access the video anytime for audits and reviews, and easily find suspicious segments highlighted by our AI.

    Here are a few examples of suspicious behavior that our system might flag:

    Image monitoring:

    • A different face or multiple faces appearing in the frame
    • Camera blocked

    Browser monitoring:

    • Navigating away from the test window or changing tabs multiple times

    Video monitoring:

    • Test taker moving out of camera view
    • More than one person in the camera view
    • Looking away from the camera multiple times

    Cost

    Last but not least, the cost of automated English certifications are a benefit. Indeed, automated scoring can be a more cost-effective way of monitoring tests, primarily because it saves time and resources.

    ÃÛÌÒapp English proficiency assessments are highly scalable and don’t require extra time from human scorers, no matter how many test-takers you have.

    Plus, there’s no need to spend time and money on training markers or purchasing equipment.

    AI is helping to lead the way with efficient, accessible, fair and cost-effective English test marking/management. Given time it should develop even further, becoming even more advanced and being of even more help within the world of English language learning and assessments.Ìý

  • A woman and a man talking together

    4 ways to improve your students' intelligibility

    Por

    Intelligibility is the art of being understood by others. Many students think they need to speak a language flawlessly and with a native-like accent to make themselves clear, but this is not quite true.

    While there is a correlation between proficiency and intelligibility, even students of lower general proficiency are capable of expressing what they mean, in a way that the listener understands, if they are using good intelligibility practices.

    Being understandable in a second language is often extremely important in work environments, especially as the world becomes more connected and job markets more competitive.Ìý

    Intelligibility is a vital aspect of communication but it is not exactly a skill in itself. Instead, it is a combination of fluency, pronunciation, and managing your speed of speech. To reflect how important this is for language learners when studying, traveling or at work, we use an Intelligibility Index as part of our Versant English Test scoring.

    This index is based on factors affecting how understandable speech is to fluent English speakers. These include things like speed, clarity, pronunciation and fluency. Ranging from 1 (low) to 5 (high), the Intelligibility Index shows how intelligible someone’s speech in English is likely to be in a real-world situation.

    Let’s go into some activities and exercises you can try in class to help your students improve their intelligibility with their English and speaking skills.