How to help students deal with conflict in group work

Rachael Roberts
children sat at a desk working together

Is avoiding conflict always a good thing?

Why is it that some groups work smoothly together, whereas for others it always seems to end in arguments? It may seem logical to avoid group work with classes where it often leads to disagreement, but is there such a thing as ‘healthy disagreement’?

Perhaps the groups that appear to be working well together are actually just letting one or two people do everything? This would certainly avoid conflict, but they might also be avoiding learning very much.

Sometimes conflict is a necessary step that teachers (of all subjects, not just language teachers) have to acknowledge as an important part of a learner's development.

Conflict in group work
Reproducir
Privacy and cookies

By watching, you agree app can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

The psychologist famously argued that conflict within groups is entirely normal, and can even be desirable. the typical stages of groups learning to work together effectively as Forming, Storming, Norming, and Performing:

Forming

When the group is forming, most members will be polite. They will be looking to you or to a more confident group member to take the lead. Many of the group members may actually be quite disengaged.

Storming

Storming happens as they start to feel more confident and comfortable within the group, and willing to take a more active role. People may be trying to sort out what the unspoken rules are, or what roles everyone is taking. Or they may be more willing to point out potential problems.

Norming

Norming is when things start to sort themselves out and people are working together better. It’s very common for teams to keep going back and forth between storming and norming for quite a while.

Performing

Finally, performing is when the team successfully achieves the goal.

Essentially, Tuckman was saying that, without at least some conflict or storming, groups are unlikely to be able to perform successfully. It is necessary to go through this stage and out the other side.

Being able to deal effectively with conflict is a very valuable skill, both at school and in life. So how can we help students to develop this skill?

Learning how to manage conflict

Listening is the most important skill we can teach our language students. Unfortunately, many of us are not as good at listening as we might think. A lot of the time, we are busy thinking about what we are going to say next, or even thinking about something else altogether.

Students can practice active listening by having to reflect back on what their partner has said. For example: ‘So you’re saying that…’ or by asking relevant questions.

If feelings are running high, we can teach them to still let the other person finish. They should then check they have understood, rather than jumping in too quickly with their own side of the story.

We can also encourage empathy by asking students to put themselves into the other student’s position. They should try and explain how they think they are feeling, or why they have such a different opinion.

Finally, we can get students into problem-solving mode, rather than staying with personal feelings. We can do this by asking them to suggest ways of coming to an agreement.

As long as it is managed well and doesn’t get out of hand, conflict and disagreement can ultimately lead to better outcomes than overly polite agreement, because more is at stake.

So, make sure to help students develop the confidence to deal with conflict in group work and disagree with each other, but also the interpersonal skills to do so in a productive and empathic way.

More blogs from app

  • woman writing in notepad while looking at laptop computer and smiling

    Grammar 101: insider tips and tricks to instantly improve your writing (part 3)

    Por
    Reading time: 7 minutes

    Many people can't tell the difference between the hyphen (-), the en-dash (–), and the em-dash (—). They may look similar but they can all help ensure that your writing looks professional and is easy to read. As an overview:

    • Hyphens improve clarity: there is a big difference between "a man-eating shark" and "a man eating shark".
    • En-dashes and em-dashes share a lot of the same functionality – including allowing for explanations and examples to be shared, and separating clauses – however, they are not interchangeable and their use is often down to personal preference.

    Let's explore what these three different dashes do and how they could improve your writing.

  • Two women sit at a desk, one pointing at a document, in a discussion, with a plant and window in the background.

    My lifelong learning journey: Why learning English never stops

    Por
    Reading time: 4 minutes

    Why did I want to learn English? When I was 9 years old, I became sick of French at home and I decided to go for the "opposite": English. I fell in love with it the moment I started learning. Though I could not see the point in many activities we were asked to do, such as turning affirmative sentences into negative and questions, or transforming conditional statements, I was good at it and hoped that at some point, I would find the meaningfulness of those exercises.

    Overcoming challenges in English language learning

    I kept on learning English, but the benefits were nowhere to be seen. In my school, classes are monolingual and teachers and students all share the same mother tongue. However, translanguaging was not an option. I even remember being told to forget Spanish, my mother tongue, which was as ridiculous and impossible as asking me to forget I have two legs. Before I finished secondary school, I knew I wanted to take up a career that had English at its core.

    From student to teacher: Finding purpose in teaching English

    I started the translators programme, but soon I saw that it was teaching that I loved. I changed to that and I have never stopped teaching or learning. All the pieces fell into place as I was asked to use English meaningfully, as I started focusing on meaning rather than on grammar. And I made this big learning insight one of the principles and main pillars of teaching. Some heads of school wondered why I would not follow the coursebook. My answer, since then, has been: I teach students, not a book or a syllabus. Because I was focusing on using English with a purpose – using it meaningfully – the results were excellent, and my students were using the language. And they passed the tests they needed to take.

    Teaching English with meaning: Moving beyond the coursebook

    I used coursebooks, as every other teacher did, but continued to make changes that I thought would be beneficial to my learners. As I taught Didactics at university in the Teacher Education Programme, I was invited by some publishing houses to give feedback on new coursebooks. As I was told, the feedback proved to be useful, and I was asked to start modifying international coursebooks to fit the local context and design booklets to provide what was missing in these adaptations, until I was finally invited to write a series for Argentina.

    In all the series I’ve written, my first comment has always been: “This is the result of my experience in several different classrooms, with different students from various backgrounds. This is a series by a teacher and for teachers and their learners. The focus is not on teaching, but on what is necessary for students to learn."

    Flexibility has always been at the core of these series and my teaching as well. Sometimes students need more work on something, and in the Teacher’s book I included several suggestions for further activities, which I called “building confidence activities”.

    Flexible teaching strategies and confidence-building activities

    As I got involved with the GSE, I saw how it can help students learn much better, and how it can support teachers as they help learners. How so? Because it starts with a focus on using English rather than on learning about it, that is, learning about its grammar. I’ve shared my views on it with every colleague I can and it has been the topic of several presentations and national and international conferences. It’s a fantastic resource for both teachers and learners, but also for the wider educational community. When the scales were finally published, I remember thinking, “Oh my, I was born in the wrong century!”

    I am still teaching English – working at schools as a consultant, designing professional development projects and implementing them, and yes, actually working in classrooms, teaching learners. After many years of teaching English, and still loving it, the best advice I can give is this:

    Advice for English teachers

    Teachers, we’re blessed in that we do what we love, and despite its challenges and hard times, teaching is absolutely rewarding. Nothing can compare to the expression on a student’s face when they've "got it".

    Remember to focus on meaning, help learners become aware of what they already know and set a clear learning path that will keep you and them motivated. The GSE is the best resource and companion for this.

  • Children sat at desks in a classroom with their hands all raised smiling

    Back to school: Inclusive strategies to welcome and support students from day one

    Por
    Reading time: 3 minutes

    As the new school year begins, teachers have an opportunity to set the tone for inclusion, belonging and respect. With the right strategies and activities, you can ensure every student feels seen, heard and valued from the very first day. Embracing diversity isn’t just morally essential: it’s a proven pathway to deeper learning, greater engagement and a more equitable society (Gay, 2018).

    Research consistently shows that inclusive classrooms foster higher academic achievement, improved social skills and increased self-esteem for all students (Banks, 2015). When students feel safe and respected, they are more likely to take risks, collaborate and reach their full potential.