Of the 1.5 billion English speakers in the world, over half learned it as a second or additional language.
The “language of business”, English has become a foundational skill for anyone looking to work in an international business or at a leadership level, and many English as a Second Language (ESL) speakers find themselves working in English on a daily basis.
But working in your second or third language comes with a unique set of challenges and opportunities.
We spoke to five global leaders about the role English has played in their careers, the challenges of being an ESL speaker, and how businesses can create a culture where everyone has a voice.
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Strong English skills open doors. More than three-quarters of people with advanced English skills are in senior or leadership roles, compared to just 32% of those with limited English proficiency.
app Languages CTO, , describes English as a “passport for this new world of opportunities, opening many, many doors I wouldn’t have had access to.”
There’s a cumulative effect, with one door opening and leading to the next.
Brushing up on his English skills was the spark that won Perrucci a scholarship to Denmark. That semester blossomed into a six-year stay, multiple degrees, his first international job opportunity, and a career with well-known global brands.
Whether it was getting onto a top MBA program or that first role at a big international company, for all the leaders we spoke to, English has proved to be a career catalyst.
For companies looking to innovate and stand out in a competitive global market, an international team is essential.
“We’re aiming to build models of childcare that don’t exist at the moment”, explains Founder and CEO, .
“To do that, we need diversity of thought. With an international team, it’s more likely that someone will say “hey, I was living in Cape Verde for a while, and I saw this interesting thing”.
It’s an approach that pays off. found that businesses with more diverse management teams are more innovative, leading to 19% higher revenues.
A more diverse team can also help businesses stay close to their customers.
As technology has made it easier to operate across multiple countries, businesses quickly find themselves responding to the different needs, preferences, and expectations of customers all over the world.
“Reflecting the global nature of our business in our workforce means we can build a better, more effective service and a more successful business as a result”, explains , CEO of .
To help them stay close to their 5.2 million members across 420 cities, Zeeck’s team at InterNations is made up of more than 50 different nationalities.
English is the main language both for the InterNations team and platform, helping them create “a sense of oneness and community by using a shared language”.
The leaders we interviewed spoke, on average, four languages, with many working across multiple languages on a day-to-day basis.
That experience of jumping between different languages also develops important leadership skills.
“When you speak multiple languages,” explains Perrucci, “different parts of the brain have to work together and make connections… It teaches your brain to be flexible about what you see and the way you interpret it”.
Zeeck likened it to working out: “Just as going to the gym improves your physical wellbeing, the mental challenge of learning a new language is good exercise for the brain”. It’s one of the reasons he provides all of his team language training.
But hopping between languages and navigating different cultural nuances can take its toll.
“People whose first language is English often overlook the computing power it takes to work in your second or third language,” explains, Managing Director of International Wellbeing,, who only spends around a third of his time speaking his mother tongue.
“Even when colleagues are fluent in the language you're communicating in, it might still take them a bit more energy than you expect”, he continues. “By Friday afternoon, for example, I’m struggling to think fluently in whichever language!”.
For those who are less confident in their English skills, it can significantly impact the way they contribute at work.
Less than half (48%)of ESL speakers feel comfortable speaking up at work, andonly 10%of employees with limited English proficiency felt they could express themselves fully at work.
The dynamic can change depending on who’s in the room. “I see the difference when ESL speakers are on calls with confident, fluent English speakers”, adds, CEO and Founder of.
“They speak less”, she continues, “they caveat their contributions with “I might be wrong”, and you can see their English actually worsens because they feel more stressed”.
Without the right culture and support, businesses miss out on the benefits of an international team they’ve recruited.
The task of building a team and helping overcome the challenges of global working falls to business leaders.
The five leaders we spoke to shared practical tips for supporting global teams, including acknowledging and proactively addressing differences, avoiding interrupting ESL speakers, and using voice notes for sensitive communication to allow tone and emotion to come through.
More fundamentally, ESL speakers need business leaders to build a culture where it’s ok to make mistakes.
Leaders with first-hand experience of being an ESL speaker are uniquely placed to understand their increasingly global teams, pre-empt their challenges, and nurture a culture that allows difference to shine.
The journey from local roles to global leadership positions hinges on strong communication skills. The stories shared by our leaders demonstrate how English proficiency not only unlocks individual career potential but also drives organizational success through innovation and diverse perspectives. By fostering a culture that values and supports language learning, businesses can harness these benefits, ensuring their teams are prepared to excel on the global stage.
This article is part of app Languages’ series,Global Voices: Leaders on Language and Business, an exclusive exploration into the pivotal role of language in achieving international business excellence. For more in this series, check out the leaders’ full interviews, coming soon to
Read the blog post 'Language proficiency and succession planning: Developing future leaders'.
In the fast-paced world of business, there is one undeniable fact that holds true: employees are the key to success. Their commitment and expertise propel organizations towards their objectives, which is why investing in a learning culture is essential. The advantages are numerous and include improved staff retention, increased productivity and the goal of higher employee engagement.
You may have heard the term learning management system (LMS) at work or perhaps during your time in education. For many, this throws out images of clunky, outdated systems that clumsily distribute course materials and are tough to use.But that is no longer the case. Modern LMS's are far more user-friendly, and it's time to relearn what you thought you knew about these tools.
In this ultimate guide, we will look at everything you need to know about learning management systems and why they are so beneficial.
is a digital platform or (SaaS) solution that is used to create, organize and distribute online courses.
The idea is that these LMS platforms offer one central place for users to manage and access courses and learning materials. Depending on the user, this could be anything from self-paced e-courses to classroom training.
This can help facilitate a range of training, studying and skills development, as well as assessments, exams and certification management.
There are many great uses for learning management systems but these are used primarily by businesses and educational establishments. Here are some of the most common use cases for these platforms:
HR and management - The HR and management team might implement these across the business to help with learning and development and make sure that organizational goals are being hit
Employee onboarding - Those starting a new job may be given training via an LMS; this can make the onboarding process much quicker and simpler
Compliance training - Lots of roles require compliance training, for example health and safety training, and this is a great way for businesses to stay up to date and ensure everyone complies with regulations
Customer support - Some businesses use learning management systems to onboard customers or clients. This might include sharing user manuals and product guides. Plus, sales professionals might also use them to train new partners or clients in using their services or platforms.
Classroom learning - Lecturers and teachers can create and share course materials and align content and tests from one place. These can also be used to put a twist on traditional classroom learning.
Blended learning - Schools, colleges and universities may use these for online lessons and blended learning, particularly for remote students
Volunteer training - Charities and non-profits may also use an LMS to educate volunteers and keep them motivated about the cause
Of course, these platforms can and will be used in other ways, but these are some of the most common and beneficial uses for LMS's.
In most cases, learning management systems will have two primary user groups: administrators and learners.
Administrators are the people who create, manage and deliver e-learning. They may use these platforms to upload their own learning materials, or they may select courses and materials from an existing list given by the provider.
On the other hand, learners are the professionals or students who will use these platforms to train, study and gain new skills. Many modern LMS's allow multiple learners to train or access materials at the same time.
However, there is a third and final group that we have yet to mention: the parents of students using LMS's, particularly outside of school hours. In some cases, parents may have access to these systems to support students, track their progress or look at feedback from the teacher.
There are a variety of learning management systems out there and some are more advanced than others. That being said, many modern platforms will share similar features to ensure they stay competitive. Some of these key features may include:
Authoring tools that allow administrators to upload or build their own courses
Access to subject matter experts who can contribute to learning and development activities
Automated workflows that allow for the creation of personalized learning journeys
A resources library that holds all relevant learning materials, such as guides, video clips and courses
Quizzes and surveys for a more fun and engaging way to assess learners
Compliance features, such as automatic reminders that notify learners when it is time to retrain
Certificates and diplomas that give learners recognition as they study and meet their targets
Insights and analysis for individual progress and results, allowing administrators to identify gaps or areas where support is needed
Compatibility with mobile devices for studying on the go
Integrations with other internal systems and software
This is by no means a complete list and different platforms will have different functionality. However, these are some of the most common and beneficial features of many modern LMSs.
First and foremost, an LMS can be an excellent way for businesses to save time and money on training.
Of course there is an initial investment in the platform, but training can be expensive and time-consuming, particularly if it must take place in a location outside of the workplace.Therefore, this can be the more cost-effective solution. Not to mention, the materials are quick to access and can save time and effort.
These platforms are an excellent way to ensure that all mandatory training is completed on time and to the highest standard. For example, industry-specific training such as fire safety or cybersecurity training.
Administrators can access data and insights into their employee's learning. This can be a great way to see where more support is needed and to identify any skills gaps that need to be filled.Similarly, teachers can get to grips with how well their students are doing and if they need extra help in any subjects or areas.
Whether in school or the workplace, LMS's can be a great way to improve the learning process. It allows users to study and access learning materials from one accessible location.Plus, through a multimedia approach, they can use guides, videos and more to help them learn. This can ensure they engage with the materials and stay motivated.
Finally, an LMS can make communication between students, teachers, employees and employers far simpler. For example, automated reminders keep everyone in the loop and ensure all training is completed on time.But more than that, there is one central place to communicate, review feedback and access the same materials.
In a previous blog, we shared somestrange English phrases that might have left you with some questions. The English language is full of peculiar phrases that can even confuse fluent speakers. In today's post, we'll take a look at a few more such phrases to help you expand your repertoire.
