How to help students deal with conflict in group work

Rachael Roberts
children sat at a desk working together

Is avoiding conflict always a good thing?

Why is it that some groups work smoothly together, whereas for others it always seems to end in arguments? It may seem logical to avoid group work with classes where it often leads to disagreement, but is there such a thing as ‘healthy disagreement’?

Perhaps the groups that appear to be working well together are actually just letting one or two people do everything? This would certainly avoid conflict, but they might also be avoiding learning very much.Ìý

Sometimes conflict is a necessary step that teachers (of all subjects, not just language teachers) have to acknowledge as an important part of a learner's development.Ìý

Conflict in group work
Play
Privacy and cookies

By watching, you agree ÃÛÌÒapp can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

The psychologist famously argued that conflict within groups is entirely normal, and can even be desirable. the typical stages of groups learning to work together effectively as Forming, Storming, Norming, and Performing:

Forming

When the group is forming, most members will be polite. They will be looking to you or to a more confident group member to take the lead. Many of the group members may actually be quite disengaged.Ìý

Storming

Storming happens as they start to feel more confident and comfortable within the group, and willing to take a more active role. People may be trying to sort out what the unspoken rules are, or what roles everyone is taking. Or they may be more willing to point out potential problems.Ìý

Norming

Norming is when things start to sort themselves out and people are working together better. It’s very common for teams to keep going back and forth between storming and norming for quite a while.Ìý

Performing

Finally, performing is when the team successfully achieves the goal.Ìý

Essentially, Tuckman was saying that, without at least some conflict or storming, groups are unlikely to be able to perform successfully. It is necessary to go through this stage and out the other side.Ìý

Being able to deal effectively with conflict is a very valuable skill, both at school and in life. So how can we help students to develop this skill?Ìý

Learning how to manage conflict

Listening is the most important skill we can teach our language students. Unfortunately, many of us are not as good at listening as we might think. A lot of the time, we are busy thinking about what we are going to say next, or even thinking about something else altogether.Ìý

Students can practice active listening by having to reflect back on what their partner has said. For example: ‘So you’re saying that…’ or by asking relevant questions.

If feelings are running high, we can teach them to still let the other person finish. They should then check they have understood, rather than jumping in too quickly with their own side of the story.Ìý

We can also encourage empathy by asking students to put themselves into the other student’s position. They should try and explain how they think they are feeling, or why they have such a different opinion.Ìý

Finally, we can get students into problem-solving mode, rather than staying with personal feelings. We can do this by asking them to suggest ways of coming to an agreement.

As long as it is managed well and doesn’t get out of hand, conflict and disagreement can ultimately lead to better outcomes than overly polite agreement, because more is at stake.Ìý

So, make sure to help students develop the confidence to deal with conflict in group work and disagree with each other, but also the interpersonal skills to do so in a productive and empathic way.ÌýÌý

More blogs from ÃÛÌÒapp

  • Two parents sat with their two children, writing in a workbook togeher

    5 essentials every child needs when you're teaching English

    By

    The educational choices available to children are evolving rapidly with apps, online courses, digital games, recordings and videos becoming easily accessible. However, amidst this technological advancement, human evolution has not suddenly accelerated, and the primary aim for teachers remains unchanged - helping children make sense of the world and leaving their mark on it.

    Here are five essential ways we can achieve that for every child, regardless of their circumstances, whether it's teaching English or fostering everyday learning and education.

    Ìý

  • A businessman smiling outside

    Upskilling and re-skilling for work: Future-proofing your career

    By Claire Chettiar

    In today's rapidly evolving work landscape, the importance of both upskilling and re-skilling has never been more evident. The skills required in the workplace are continuously shifting due to technological advancements, changing job roles, and increasing global competition. Learning new skills is the key to remaining relevant, competitive, and future proofing your career.Ìý

    A recentÌýÃÛÌÒapp skills outlook reportÌýshows how Indian workers are keen to improve their skills for career growth (with a focus on certain skills in technology and business English) to keep up with progression, and to stay relevant to employers. Following this, in today's post, we explore the significance of upskilling and re-skilling and how they can empower you to thrive in the dynamic world of work.Ìý

    Staying relevant in a changing job market

    The job market is in a constant state of flux, with traditional roles being disrupted and new ones emerging. Upskilling allows you to stay ahead of these changes in your current career, and reskilling allows you to adapt and remain relevant in the face of evolving skill requirements. By continuously updating and expanding your skill set, you enhance your employability and increase your chances of securing meaningful employment opportunities, even in the face of automation and job market fluctuations.

    Enhancing professional growth and advancement

    Upskilling is not just about maintaining your current job; it is also a catalyst for professional growth and advancement. By acquiring new skills, you broaden your horizons, open doors to new career possibilities, and position yourself for promotions and higher-level positions.

    Employers value employees who demonstrate a commitment to self-improvement and possess a diverse range of skills, making upskilling a powerful tool for career progression.

    Navigating technological advancements

    Technology continues to reshape the workplace, and upskilling is essential for effectively navigating these advancements. Automation, artificial intelligence, and digitalization are transforming industries, and workers must adapt to remain relevant. Re-skilling in areas such as data analysis, coding, cybersecurity, or digital marketing equips you with the expertise needed to leverage technology and work alongside it, rather than being displaced by it.

    Increasing job satisfaction and motivation

    Learning and growth are fundamental drivers of job satisfaction and motivation: research has shown that it is as significant a factor as low pay in peoples' decision to stay with a particular company or job role1. Upskilling not only expands your knowledge but also stimulates your intellectual curiosity and passion for your work. When you invest in your professional development, you can align your skills with your passions and find greater fulfilment in your chosen career path.

    Nurturing adaptability and resilience

    Upskilling fosters adaptability and resilience, two essential qualities in today's dynamic work environment. The estimates that a quarter of all jobs will be disrupted in the next five years alone; meaning that everyone needs to be prepared for change and uncertainty.

    By continuously learning and developing new skills, you become more adaptable to changing circumstances and can readily embrace new challenges. Upskilling enhances your problem-solving abilities, critical thinking skills, and ability to learn quickly, making you better equipped to handle unexpected situations and thrive in an ever-evolving workplace.

    Remaining competitive in a global economy

    As the world becomes increasingly interconnected, global competition for jobs is intensifying. By staying abreast of industry trends, acquiring in-demand skills, and demonstrating a commitment to self-improvement, you differentiate yourself from other candidates and increase your chances of securing coveted job opportunities, both domestically and internationally.

    The importance of upskilling and re-skilling for work cannot be overstated. In a rapidly changing world, they are the keys to remaining relevant, adaptable, and competitive. By continuously learning and developing new skills, you future-proof your career, enhance your employability, and open doors to new opportunities.

    Embrace skills development as a lifelong journey: by doing so, you empower yourself to thrive in the dynamic world of work and build a fulfilling, successful career.

  • Two students sat on stairs smiling at a laptop

    How to keep your students motivated during summer intensive courses

    By Richard Cleeve

    Summer is here and so are English language intensive courses. Adults and teens are lining up at your classroom doors, full of enthusiasm and ready to learn English. But soon they’re staring out the windows, looking up at the bright blue skies and wishing they were on the beach, or - frankly - doing anything but studying English for the next 100 hours.

    So how can you turn it around and keep your learners on track and motivated this summer?

    Ìý