How to help students deal with conflict in group work

Rachael Roberts
children sat at a desk working together

Is avoiding conflict always a good thing?

Why is it that some groups work smoothly together, whereas for others it always seems to end in arguments? It may seem logical to avoid group work with classes where it often leads to disagreement, but is there such a thing as ‘healthy disagreement’?

Perhaps the groups that appear to be working well together are actually just letting one or two people do everything? This would certainly avoid conflict, but they might also be avoiding learning very much.Ìý

Sometimes conflict is a necessary step that teachers (of all subjects, not just language teachers) have to acknowledge as an important part of a learner's development.Ìý

Conflict in group work
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The psychologist famously argued that conflict within groups is entirely normal, and can even be desirable. the typical stages of groups learning to work together effectively as Forming, Storming, Norming, and Performing:

Forming

When the group is forming, most members will be polite. They will be looking to you or to a more confident group member to take the lead. Many of the group members may actually be quite disengaged.Ìý

Storming

Storming happens as they start to feel more confident and comfortable within the group, and willing to take a more active role. People may be trying to sort out what the unspoken rules are, or what roles everyone is taking. Or they may be more willing to point out potential problems.Ìý

Norming

Norming is when things start to sort themselves out and people are working together better. It’s very common for teams to keep going back and forth between storming and norming for quite a while.Ìý

Performing

Finally, performing is when the team successfully achieves the goal.Ìý

Essentially, Tuckman was saying that, without at least some conflict or storming, groups are unlikely to be able to perform successfully. It is necessary to go through this stage and out the other side.Ìý

Being able to deal effectively with conflict is a very valuable skill, both at school and in life. So how can we help students to develop this skill?Ìý

Learning how to manage conflict

Listening is the most important skill we can teach our language students. Unfortunately, many of us are not as good at listening as we might think. A lot of the time, we are busy thinking about what we are going to say next, or even thinking about something else altogether.Ìý

Students can practice active listening by having to reflect back on what their partner has said. For example: ‘So you’re saying that…’ or by asking relevant questions.

If feelings are running high, we can teach them to still let the other person finish. They should then check they have understood, rather than jumping in too quickly with their own side of the story.Ìý

We can also encourage empathy by asking students to put themselves into the other student’s position. They should try and explain how they think they are feeling, or why they have such a different opinion.Ìý

Finally, we can get students into problem-solving mode, rather than staying with personal feelings. We can do this by asking them to suggest ways of coming to an agreement.

As long as it is managed well and doesn’t get out of hand, conflict and disagreement can ultimately lead to better outcomes than overly polite agreement, because more is at stake.Ìý

So, make sure to help students develop the confidence to deal with conflict in group work and disagree with each other, but also the interpersonal skills to do so in a productive and empathic way.ÌýÌý

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    Championing language learning and teaching – introducing Learners' Voice

    By Adita Putrianti
    Reading time: 4 minutes

    In today's world, where global communication is not just a luxury but a necessity, having a strong grasp of language learning is essential for expanding horizons. As an educator, being part of a supportive community can enhance your teaching experience and improve results. That's where Learners' Voice comes in – not only as a platform but also as a lively community where learners and educators come together to innovate and excel in the field of language mastery.

    Understanding the complexities of language acquisition and changes in teaching methodologies is crucial for success in the education industry. Joining Learners' Voice can be a significant step forward. This post will guide you through this program, how to join, and how becoming part of the Learners' Voice community can enrich your language learning and teaching experience.

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    Learners' Voice is more than just an online community – it's a movement to foster collective knowledge sharing and growth in language learning and teaching. Imagine a digital space that brings together language enthusiasts from diverse backgrounds – students, teachers, language professionals and academics – all united by their passion for mastering and imparting linguistic skills. Participation in Learners' Voice isn't just about passive engagement; it's an active alliance towards the progressive development of language educational practices.

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    We're seeking passionate individuals who are ready to contribute to and learn from a global community dedicated to language learning. Participants include:

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    What Learners' Voice members do

    Members are invited to engage in diverse activities:

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    Joining Learners' VoiceÌýisn't limited to the virtual realm; it's a tangible commitment to advancing your language learning or teaching abilities. Here's how the program can become an integral part of your linguistic journey.

    The Learners' Voice experience – what's in it for you?

    A community that listens

    Join Learners' Voice and ensure your thoughts on language learning and teaching aren't just registered but given the platform they deserve. It's a community that values each unique perspective as a brick in the foundation of innovative language education.

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    Participating in Learners' Voice exposes you to a range of resources and interactions that can significantly enrich your language learning and teaching experience. From sharing best practices to receiving and providing support, the community is a huge pool of opportunities for growth.

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    Joining Learners' Voice is simple and rewarding, with just a few clicks standing between you and a robust platform for growth in language education.

    Start by accessing the community

    Visit our portal or scan the QR codes provided to access the 'Join Learners' Voice' link. The process is quick and you'll be welcomed into a world of like-minded peers passionate about languages. Learners can Ìýand Educators .Ìý

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    In conclusion, Learners' Voice is an innovative platform that puts the power of learning and teaching back into the hands of the community. For those dedicated to the mastery of languages, this isn't just a community – it's an indispensable tool that can enhance your skill set, broaden your educational horizons, and even offer the chance to shape the future of language education.

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