Improving your business English vocabulary for the workplace

Charlotte Guest
Business people sat at a table together, two of them shaking hands.
Reading time: 5 minutes

So, you¡¯re thinking about brushing up on your business English and learning new business vocabulary. In today¡¯s corporate world, having a good handle on basic business terms and business lingo can really set you apart. It¡¯s not just about sounding smart in meetings or crafting the perfect email, though that¡¯s part of it. It¡¯s about feeling more confident and fitting in seamlessly with your colleagues and clients from around the globe. Plus, knowing the right words and phrases can help you navigate tricky situations, negotiate better deals, and make a great impression on customers.

Whether you¡¯re attending business meetings, writing emails, or networking with colleagues, a strong grasp of business English vocabulary can set you apart and open doors to new opportunities.

So, let¡¯s dive in and explore some ways to improve your business English vocabulary.

What business English should you learn?
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Why business English vocabulary is important

Having a broad business English vocabulary is beneficial for several reasons:

  • Professionalism: Using appropriate and precise language showcases your professionalism and competence.
  • Business English expressions: Familiarity with common expressions, including idioms and jargon, is essential for fluency in corporate communication.
  • Clarity: Clear communication helps avoid misunderstandings and ensures your messages are understood.
  • Efficiency: Knowing the right terms can make your communication more concise and to the point.
  • Networking: Engaging in business discussions with the correct vocabulary helps build relationships and expand your professional network.

A good grasp of this is crucial for effective business conversations, helping you make a lasting impression on colleagues and clients.

Key areas to focus on in the business environment

Improving your business English vocabulary involves focusing on several key areas relevant to the workplace:

1. Common business terms

Understanding common business terms is fundamental. These include words and phrases used in meetings, negotiations and general business communication.

Examples of essential business vocabulary

To help you get started, here are some important examples of corporate vocabulary across different categories:

  • Agenda: A list of items to be discussed at a meeting.
  • Benchmark: A standard or point of reference against which things may be compared.
  • Stakeholder: A person with an interest or concern in a business.
  • ROI (Return on Investment): A measure of the profitability of an investment.
  • Balance sheet: A financial document that provides a snapshot of the company's financial status at a specific point in time.
  • Consensus: General agreement among a group of people. Example: "We need to reach a consensus before proceeding with the project."
  • Synergy: The combined effect greater than the sum of individual efforts. Example: "The merger will create synergies that benefit both companies."
  • New business: A business in its first few months or years of trading, often associated with entrepreneurship and potential for significant growth.

These terms are often part of the widely accepted corporate speak, which includes overused words and phrases in professional settings.

2. Industry-specific vocabulary

Different industries have their own jargon and specialized terms. Familiarise yourself with the vocabulary specific to your field. Here are a few examples.

Marketing

  • Conversion rate: The percentage of visitors to a website who take a desired action. Example: "Our new campaign improved the conversion rate significantly."
  • Customer journey: The complete experience a customer goes through when interacting with a company. Example: "Mapping the customer journey helps identify points of improvement."
  • Demographic segmentation: This includes variables such as age, gender, income, education and occupation.?Example: "We tailored our marketing strategy to target millennials and Gen Z through social media platforms."

Finance

  • Diversification: Spreading investments to reduce risk.?Example: "Diversification of the portfolio can protect against market volatility."
  • Depreciation: The reduction in the value of an asset over time. Example: "We need to account for depreciation when calculating annual profits."
  • Cash flow: The movement of cash in and out of a company. Example: "A positive cash flow is crucial for the financial stability of the business."

Technology

  • Big Data: Large volumes of data that can be analyzed for insights. Example: "Big data analytics can reveal trends that drive business strategy."
  • Blockchain: A digital ledger used for recording transactions securely.?Example: "Blockchain technology is revolutionizing supply chain management."
  • Internet of Things (IoT): The interconnection via the internet of computing devices embedded in everyday objects, enabling them to send and receive data.?Example: "IoT technology will revolutionize our inventory management systems."

3. Formal and informal language

Understanding when to use formal and informal language is crucial. Formal language is often used in official documents and professional settings, while informal language may be used in casual conversations or internal communications.

Teams need to be on the same page to ensure effective communication and avoid misunderstandings.

Giving feedback:

Formal: "I would appreciate it if you could review the proposal and share your feedback."

Informal: "Please take a look at the proposal and let me know what you think."

Requesting information:

Formal: "Could you kindly provide the sales figures for Q3 by the end of the day?"

Informal: "Can you send me the sales numbers for Q3 by today?"

4. Phrasal verbs

Phrasal verbs are phrases that consist of a verb combined with a preposition or adverb (or both), which creates a meaning different from the original verb on its own. These constructions are widespread in business English and other forms of communication. For example, the verb "bring" combined with the preposition "up" forms "bring up".

Learning these can help you understand and participate in conversations in business contexts more effectively:

  • Bring up: To mention or introduce a topic.
  • Carry out: To perform or complete a task.
  • Turn down: To reject or refuse an offer.
  • Get the ball rolling: To start a meeting or initiate an activity.
  • Fill out: To complete a form or document. Example: "Please fill out the application form and submit it by Monday."
  • Go over: To examine or review something.?Example: "Let's?go over the quarterly results before the meeting."
  • Put off: To delay or postpone.?Example: "We decided to put off the launch date until further notice."

Keep practicing and working on it

Improving your business English vocabulary is a valuable investment in your professional development and helps you navigate the business world with greater ease and proficiency.

By focusing on key areas, employing effective strategies and practicing regularly, you can enhance your communication skills and boost your confidence in the workplace. Remember, consistency is key¡ªmake it a habit to learn and use new words and vocabulary daily.

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    Do you ever find it hard to keep students focused and on task? Young learners get easily distracted and it can be hard to find ways to keep them engaged.

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    1. Plan a range of activities

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    2. Vary the dynamics and pay attention to the mood

    Another way of keeping students engaged is to mix up the classroom dynamics, having a combination of individual heads-down work, pair work, group work, and whole class discussions or games. When planning your lesson, consider how your students might feel at each stage. After doing some reading or quiet work, students may start to become restless, and this is the ideal time to get them up and moving about.

    While you are in class, pay close attention to the mood of the class. When you sense that students are becoming distracted or bored, change the dynamics of the activity.

    3. Use brain breaks

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    4. Peer teaching

    We can vary different aspects of the lesson using the previous strategies, but one thing that rarely changes is the role of the teacher! One way of keeping students involved is by giving them more responsibility and allowing them to take a more active role in their learning.

    Peer teaching completely changes the classroom dynamic and has students teach their peers while you take a step back. For primary classes, ask one or two students to take charge of a ready-made activity, e.g. one from your course book. They should give instructions, demonstrate, monitor as necessary, and check answers.

    When students are used to doing this, you can start to have them work in pairs or small groups to plan their own activities to use in class.

    5. Useful classroom management strategies

    Of course, nobody is perfect and there will be times when you lose students¡¯ attention and they are not on task. For these occasions, you can use a wealth of classroom management strategies to regain the class's attention. Here are a few techniques:

    • Walk around the classroom as students are working. They are less likely to go off-task if you are available and watching.
    • Stand next to or behind individuals who are not paying attention, or move your position to a strategic point in the classroom where everyone, particularly those who are not listening, can see and hear you clearly.
    • Have a code word. Choose a word before the lesson and display it on the board. Tell students that you will sometimes call out this word during the lesson and they need to pay special attention. You could ask students to do an action e.g. stand up and turn around, and give points to the first student who does so.
    • Silence. An old but effective trick is to stand in silence at the front of the class and wait for everyone to stop talking.

    Your enthusiasm is key

    Finally, if we want our students to be motivated and engaged in our lessons, we must show enthusiasm for what we are teaching. The more lively and animated you are about the lesson, the more the students will want to join you and learn.

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    Five ways to promote friendship in your English language classroom

    By Joanna Wiseman

    There is a strong link between well-being and friendship, which is just as accurate for children as it is for adults. that children with stable friendships are happier, more able to cope with stress, and have higher self-esteem. Moreover, too, and children who experience friendship adjust more easily to school and perform better academically. School friendships are also a valuable way of learning social skills like sharing, resolving conflict, and engaging with peers positively.

    Having friends is an important part of school life, and teachers can play a significant role in creating a positive classroom culture and helping children and young people to form friendships. How can you promote friendships between your students? Here are some ideas:

    1. Make friendship a central theme in your classes

    If there is an example of a good friendship in a book you are reading with students or in your lesson materials, draw your students¡¯ attention to it. For instance, The Jungle Book is an excellent example of a story about friendship. Encourage your students to think critically about the friendships that they read about. You can ask questions like:

    • What are some things a good friend does?
    • What are the qualities of a good friend?
    • What words do you associate with friendship?

    By discussing friendship regularly in the classroom, your students will learn about the behavior and characteristics of being a good friend.

    2. Create opportunities for interaction

    You can create lots of opportunities for students to build friendships with one another during class time. Design activities that call for pair or group work, and include at least one or two in every lesson. Focusing on a common goal or problem is a great way to encourage your students to bond with one another.?As a bonus, this collaborative way of working promotes important 21st century skills like communication and problem-solving.

    Another way of promoting friendships between different groups of students is moving them around. Adjust your seating plan regularly to ensure that all your students interact with and work alongside different classmates, to promote positive, friendly classroom vibes.

    3. Discuss and model good behavior

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    • take turns when playing
    • speak respectfully
    • share pens or other resources

    When you see a student engaging in these behaviors, draw attention to them and praise them.

    But to really convey the importance of school friendships and kind behavior, it¡¯s not enough to tell them. As the teacher, you must model the behavior you¡¯d like to see in your students. Be consistently positive and upbeat in your interactions with students, thank your learners when they offer help with something, and try to refrain from sounding impatient (even when you are!). All these steps will help to build a positive classroom culture where students feel secure, supported and happy.

    4. Help to navigate difficult situations

    Conflict is an inevitable part of school life, but you can help students to navigate arguments and other difficult situations in the classroom. If two students argue, you can help them to resolve it with the following steps:

    • Separate the students to give them time to calm down.
    • Have a conversation with them. Ask for their perspective on the conflict, and find out how their day has been in general. Sometimes, you can better understand a student¡¯s reaction when you look at the bigger picture. Ask them how they feel, and how they could resolve the situation.
    • Bring the students together again to discuss things and find a resolution together. Reconciliation is the goal.

    Following these simple steps teaches children a framework for resolving conflict and gives them the tools to process strong emotions.

    5. Do some friendship-focused activities

    An excellent way to promote a positive classroom culture is to do friendship-focused activities with your students:

    You could do a Venn diagram activity, where students work in pairs to discuss and write down things they have in common and areas of difference. It¡¯s good to pair students who don¡¯t spend much time together for this activity.

    Another positive activity is a 'Honey Roast'. Give students enough squares of paper to have one for each of their classmates. Get them to write their classmates¡¯ names on the paper, and then, on the other side, write down a compliment or something they like about that person, for example, ¡°I like your handwriting¡±, or ¡°You always use kind words¡±. Collect the pieces of paper and read out some nice examples to the class. Alternatively, give them directly to the students to read to themselves.

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    8 first lesson problems for young learners

    By Joanna Wiseman

    The first class with a new group of young learners can be a nerve-wracking experience for teachers old and new. Many of us spend the night before thinking about how to make a positive start to the year, with a mixture of nerves, excitement, and a desire to get started. However, sometimes things don¡¯t always go as expected, and it is important to set a few ground rules in those early lessons to ensure a positive classroom experience for all, throughout the academic year.

    Let¡¯s look at a few common problems that can come up, and how best to deal with them at the start of the school year.

    1. Students are not ready to start the class

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    1. Tell students what you want them to do when they come into class, e.g. sit down, take out their books and pencil cases, sit quietly ready for the lesson to start.
    2. Time how long it takes for everyone to do this and make a note. Each day do the same.
    3. Challenge students to do this faster every day. You could provide a goal and offer a prize at the end of the trimester if they reach it, e.g. be ready in less than a minute every day.

    2. Students speak their first language (L1) in class

    One of primary teachers' most common classroom management issues is getting them to speak English. However, young learners may need to speak their mother tongue occasionally, and a complete ban on L1 is often not the best solution. But how can we encourage students to use English wherever possible?

    Tell students they have to ask permission to speak in L1, if they really need to.

    • 3 word rule ¡ª tell students that they can use a maximum of three words in L1 if they don¡¯t know them in English.
    • Write ENGLISH on the board in large letters. Each time someone speaks in L1, erase a letter. Tell students each letter represents time (e.g. 1 minute) to play a game or do another fun activity at the end of the lesson. If the whole word remains they can choose a game.

    3. Students don¡¯t get on with each other

    It is only natural that students will want to sit with their friends, but it is important that students learn to work with different people. Most students will react reasonably if asked to work with someone new, but occasionally conflicts can arise. To help avoid uncomfortable situations, do team building activities, such as those below, at the beginning of the school year, and do them again whenever you feel that they would be beneficial:

    • Give students an icebreaker activity such as 'find a friend bingo' to help students find out more about each other.
    • Help students learn more about each other by finding out what they have in common.
    • Balloon race. Have two or more teams with an equal number of students stand in lines. Give each team a balloon to pass to the next student without using their hands. The first team to pass the balloon to the end of the line wins.
    • Team letter/word building. Call out a letter of the alphabet and have pairs of students form it with their bodies, lying on the floor. When students can do this easily, call out short words, e.g. cat, and have the pairs join up (e.g. three pairs = group of six) and form the letters to make the word.

    4. Students don¡¯t know what to do

    When the instructions are given in English, there will inevitably be a few students who don¡¯t understand what they have to do. It is essential to give clear, concise instructions and to model the activity before you ask students to start. To check students know what to do and clarify any problems:

    • Have one or more students demonstrate using an example.
    • Have one student explain the task in L1.
    • Monitor the task closely in the first few minutes and check individual students are on the right track.

    5. A student refuses to participate/do the task

    This is a frequent problem that can have many different causes. In the first few lessons, this may simply be shyness, but it is important to identify the cause early to devise an effective strategy. A few other causes might include:

    • Lack of language required to respond or do the task. Provide differentiation tasks or scaffolding to help students with a lower level complete the task or have them respond in a non-oral way.
    • Low self-confidence in their ability to speak English. Again, differentiation and scaffolding can help here. Have students work in small groups or pairs first, before being asked to speak in front of the whole class.
    • Lack of interest or engagement in the topic. If students aren¡¯t interested, they won¡¯t have anything to say. Adapt the topic or task, or just move on.
    • External issues e.g. a bad day, a fight with a friend, physical problems (tiredness/hunger/thirst). Talk to the student privately to find out if they are experiencing any problems. Allow them to 'pass' on a task if necessary, and give them something less challenging to do.

    It is important not to force students to do something they don¡¯t want to do, as this will cause a negative atmosphere and can affect the whole class. Ultimately, if a student skips one or two tasks, it won¡¯t affect their achievement in the long run.

    6. Students ask for repeated restroom/water breaks

    It only takes one student to ask to go to the restroom before the whole class suddenly needs to go! This can cause disruption and stops the flow of the lesson. To avoid this, make sure you have rules in place concerning restroom breaks:

    • Make sure students know to go to the restroom before the lesson.
    • Have students bring in their own water bottles. You can provide a space for them to keep their bottles (label them with student names) in the classroom and have students fill them daily at the drinking fountain or faucet.
    • Find out if anyone has any special requirements that may require going to the restroom.
    • Provide 'brain breaks' at strategic points in the lesson when you see students becoming restless.

    7. Students don¡¯t have the required materials

    • Provide parents with a list of materials students will need on the first day.
    • If special materials are required in a lesson, give students a note to take home or post a message on the school platform several days before.
    • Don¡¯t blame the student - whether they have a good reason or not for turning up to class empty-handed, making a child feel guilty will not help.
    • Write a note for parents explaining why bringing materials to class is important.

    8. Students are not listening/talking

    Getting their attention can be challenging if you have a boisterous class. Set up a signal you will use when you want them to pay attention to you. When they hear or see the signal, students should stop what they are doing and look at you. Some common signals are:

    • Raising your hand?- When students see you raise your hand, they should raise their hands and stop talking. Wait until everyone is sitting in silence with their hands raised. This works well with older children and teenagers.
    • Call and response attention-getters - These are short phrases that prompt students to respond in a certain way, for example: Teacher: "1 2 3, eyes on me!"?Students: "1 2 3, eyes on you!". Introduce a new attention-getter every few weeks to keep it fun. You can even have your students think up their own phrases to use.
    • Countdowns -?Tell students what you want them to do and count backwards from ten to zero, e.g. "When I get to zero, I need you all to be quiet and look at me. 10, 9, 8 ¡­"
    • Keep your voice low and speak calmly -?This will encourage students to stop talking and bring down excitement levels.
    • A short song or clapping rhythm -?With younger children, it is effective to use music or songs for transitions between lesson stages so they know what to do at each stage. For primary-aged children, clap out a rhythm and have them repeat it. Start with a simple rhythm, then gradually make it longer, faster, or more complex.