How to bring soft skills into the business English classroom

Richard Cleeve
A woman standing at a whiteboard in a office with two others sat down.

Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.

How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.

Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.

But, if there’s one thing that all business people can benefit from, it’s soft skills.

Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.ÌýÌý

Bringing soft skills into the Business English Classroom
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Five essential communication skills for business students

1. Listening actively

People mistakenly think that communication is just about speaking. However, one of the best ways to be a good communicator is to listen to the person you are talking to.ÌýLearners can show interest in what someone is saying by asking clarifying questions and rephrasing what they've said to ensure they've fully understood.

2. Influencing others

In order to manage employees and clients effectively your students will need to be able to influence others. This can be done by building rapport, explaining why they are doing something, asking the right questions and selling themselves in a certain way.

3. Negotiating successfully

The key to closing sales, obtaining a favorable price for a product or service, or maintaining a cohesive team lies in the art of negotiation.ÌýSuccessful negotiators determine their objectives before starting, prepare fully to support their positions and always leave their emotions at home (or in the office).

4. Dealing with different communication styles

In the world of business, students will come across people who communicate differently. The three basic communication styles are aggressive, passive and assertive. They’ll need to know how to deal with these different styles if they want to succeed.

5. Speaking clearly and concisely

Students need to learn to express themselves clearly and convey their message in as few words as possible. It’s easy to ramble when you are nervous, soÌýencourage them to think about what they want to say and, if necessary, make some brief notes beforehand.

How they apply these skills will depend on the issue at stake, the situation and who they're talking to, so they will need to adjust their behaviour accordingly. The more time you spend on this in class, the easier it will become.

If you need any guidance there are courses likeÌýBusiness Partner, which is aÌýbusiness English course that teaches real-world language and business skills which helps to teach the above skills mentioned. The course raises students’ awareness of different communication styles to help avoid misunderstandings and so they can be more perceptive and adapt their own styles according to the audience.

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    Ways to express admiration in English

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    February is commonly associated with Valentine's Day, which is a day to express love and affection to your significant other. However, it's also important to express admiration for others in a platonic, non-romantic way.

    Language serves as the gateway to genuine communication, and one of the most delightful methods of connection is through expressions of admiration. As you practice and immerse yourself in the depths of the English language, you'll likely want to learn ways to convey heartfelt praise, elevating your ability to articulate and forge meaningful connections.

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    What is the definition of admiration?

    Originating from the Latin word admirari (meaning 'to wonder at'), admiration is the act of expressing sincere approval or deep appreciation towards someone or something, typically as a heartfelt form of praise or recognition for their achievements, qualities, or contributions. It is a sentiment that stems from feeling a genuine admiration for the impact and inspiration someone or something brings to our lives.

    Admiration is an emotion everyone can relate to, and the English language offers a beautiful range of words and expressions to convey it in the most subtle and nuanced ways.

    Whether you're dealing with a complex business transaction or simply enjoying a personal moment of connection, the richness of your words can reflect the depth of your feelings and make them even more meaningful.

    Examples of English compliments

    Let's look at some English phrases you can use to express admiration. There are different types for varying situations and people.

    Straightforward compliments

    To truly convey admiration in English, it's crucial to practice and become familiar with positive affirmations. The following phrases not only highlight the specific reason for your awe but also reflect a deeper, personal connection:

    • Your hard work is truly inspiring.
    • I'm in awe of your creativity.
    • You have an uncanny ability to make things happen.
    • Your perseverance is admirable.
    • Your kindness never goes unnoticed.

    Each of these phrases praises the character traits of the person you are addressing. They showcase attention to detail, appreciation for special skills, and the more intangible qualities, such as character and kindness, that are just as noteworthy.

    Tailored and specific accolades

    A compliment can carry more weight when it is clearly tailored to the individual. Phrases that are specific to a person's achievements and skills add a layer of thoughtfulness that is hard to ignore. Consider these examples of more personalized compliments:

    • The way you handled that difficult situation was masterful.
    • Your presentation was not only informative but also deeply insightful.
    • Your dedication to this project is truly top-notch.
    • I love how you always find a unique perspective.
    • Your attention to detail really sets you apart.

    These phrases go beyond generic niceties and serve to validate specific moments or attributes that set the person apart in a distinctive way.

    Building rapport with positive language

    Admiration doesn't always have to be solely based on achievements or success; it can also be directed toward someone's personality and interests.

    Sometimes, an outward expression of approval, high praise or agreement can forge a sense of commonality and mutual respect. Here are phrases that can help you beam with appreciation:

    • Your choice in music is impeccable.
    • I absolutely adore your sense of style.
    • The way you talk about your family is truly heartwarming.
    • Your passion for this topic is evident and contagious.
    • Your love of life is refreshing and infectious.

    Using these statements, you can create a warm and complimentary atmosphere, helping foster positive connections with others.

    Affectionate expressions for familiar friends

    When it comes to speaking (or writing) to someone you're close with, phrases of praise and admiration can touch on personal attributes and speak of shared experiences, creating an even stronger bond. These expressions should carry the warmth and familiarity that come with a close relationship:

    • Your sense of humor always lifts my spirits.
    • The wisdom you've shared has shaped and helped my own life so much.
    • You approach life's challenges with such grace; it's a privilege to know you.
    • The comfort and joy you bring as a friend cannot be overstated.
    • Your insights always provide a refreshing new angle, revealing things I had not thought about.

    These phrases are centered on intimate understanding and personal connections, deeply resonating with a shared history and mutual appreciation. They carry a more emotive meaning and weight, often used to reinforce the closeness and appreciation that develops through years of friendship or kinship. Therefore, you should use them with care and thought.

    The appropriateness of compliments

    The art of complimenting is nuanced; learning and gauging the appropriateness of a compliment is essential. Certain contexts or relationships might warrant a more conservative or formal approach. Professional settings, for example, often require focusing on achievements and abilities as opposed to personal compliments, which may be mistaken for overfamiliarity or unprofessional behavior.

    Consider culture and personal preferences

    Similarly, cultural sensitivities must be considered; a warm expression of admiration in one culture may be perceived as too forward or personal in another.

    Always ensure that compliments and praises are given in a manner that resonates with respect for the individual's privacy and comfort levels. By being mindful of your surroundings and the nature of your relationship with the person, your words of praise and admiration can be both fitting and heartfelt.

    Play it safe

    Usually, a good overall rule of thumb is the less you know someone, the less personal your compliments should be; if you're unsure, play it safe, or don't use one until you've gauged the situation appropriately.

    A note on delivery

    While these expressions are powerful in their own right, the delivery is key to ensuring the recipient truly feels your admiration. Context, tone of voice, and body language play a significant role in how your words are received. Be genuine, and let your admiration flow naturally. Avoid overuse of flattery, which can come across as insincere.

    Conclusion

    Whether you're networking, meeting with friends/loved ones, or simply conversing with a colleague, mastering the use of admiration and praise in the English language can open doors to deeper relationships and shared connections.

    Integrating these phrases into your lexicon can not only make your expressions more vibrant but can also help you cultivate a spirit of positivity, confidence and appreciation in your daily interactions. So make sure to incorporate examples like these into your own vocabulary; you never know whose day you might make with your compliments.

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    In this age where screens often dominate our field of vision, the humble ink pen might seem like a relic. Yet, intriguing research is bringing to light the unsung importance of ink in educational settings, particularly in enhancing student engagement and learning.

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    The importance of ink and color

    , wrought into our documents and notes through ink, plays a significant role in memory retention and comprehension. Psychologists argue that colors like blue and green foster a sense of calmness and improve focus, making them ideal for environments geared toward learning. Conversely, vibrant colors such as red and orange are thought to stimulate energy and excitement, potentially boosting creativity and critical thinking skills. By strategically incorporating these colors into educational materials, teachers can create a more dynamic and effective learning atmosphere, encouraging students to engage more deeply with the content.

    Delving deeper into the benefits of ink for students

    Writing with ink offers multifaceted benefits in an educational context:

    Enhanced memory and learning

    Research has shown that students remember information better when they write it down by hand rather than typing it. This is attributed to the fact that handwriting requires a bit more effort and thought, leading to deeper processing of the information. For instance, college students were found to recall more information from a lecture when they took notes by hand compared to typing them.

    Brain activation

    Writing by hand activates different brain regions compared to typing. When children write, it stimulates areas of the brain responsible for learning and memory. This stimulation is less pronounced when typing. For example, handwriting has been shown to activate the region of the brain that responds more to handwritten letters than typed letters in young children. For example in James, W. L., & Engelhardt, T. M. (2012) ''. This research highlights how the act of handwriting, as opposed to typing, can influence cognitive development and creative thought processes in young learners.

    Development of fine motor skills and cognitive abilities

    Handwriting also plays a crucial role in the development of fine motor skills and cognitive abilities. It requires a level of hand-eye coordination, attention to detail, and thought about what is being written, which are essential skills for academic success and cognitive development.

    Creativity and thoughtful expression

    Handwriting can spark creativity and encourage more thoughtful expression. Slower than typing, it allows more time for creative ideas to develop and for the writer to choose their words carefully.Ìý

    Emotional and therapeutic benefits

    Handwriting can have therapeutic benefits, such as better immune function and reduced symptoms of anxiety and depression. Writing about stressful events by hand can arouse higher emotional levels, leading to greater therapeutic benefits compared to typing. For example, ''Ìýdigs into the emotional and therapeutic benefits of writing by hand about stressful or significant life events.

    Problem-solving and mindfulness

    The process of handwriting can assist in problem-solving and serves as a mindful activity. Writing out problems can help clarify thoughts and lead to solutions. It also encourages a moment of calm and focus in a fast-paced world​​.

    In conclusion, the act of handwriting not only deepens focus and understanding but also contributes significantly to cognitive development, memory retention, creative thinking, emotional well-being and problem-solving skills. These benefits highlight the importance of maintaining handwriting as a skill, even in an increasingly digital world.

    Practical classroom applications of ink

    Teachers utilize various practical applications of ink in the classroom to enhance learning among students. These methods leverage the cognitive and educational benefits of handwriting:

    Handwritten note-taking

    Encouraging students to take notes by hand during lectures can significantly improve their understanding and retention of the material. . This method forces students to process and rephrase the information in their own words, which aids in deeper learning.

    Journal writing and creative tasks

    Assigning journal writing or creative writing tasks can be an effective way to develop student's writing skills and encourage self-expression. The act of writing by hand can stimulate creativity and thoughtfulness, as evidenced by numerous authors and researchers who advocate for the benefits of handwriting for creative processes.

    Practicing cursive writing

    , in particular, can be beneficial for cognitive development. It requires more complex motor skills and can help in the development of fine motor skills. Moreover, cursive writing can be faster than printing, which might engage students more effectively and give them a sense of personal style and ownership over their writing.

    Handwriting for memory and recall exercises

    Using pen and paper for writing exercises focused on memory and recall can be very effective. For example, having students write summaries of lessons or chapters by hand can help them better remember and understand the content. This method can be particularly useful for complex subjects where comprehension is critical​​.

    Therapeutic writing activities

    Incorporating therapeutic writing activities, such as writing letters or reflective essays, can offer emotional and psychological benefits. This practice can be particularly useful in subjects like literature or social studies, where understanding and expressing emotions are part of the learning process.

    Problem-Solving through writing

    Teachers can use handwriting for problem-solving activities, where students are asked to write out their thought processes when solving complex problems. This can, of course, be particularly useful in subjects like mathematics or science, where breaking down problems into smaller, manageable parts is essential.

    Peer review and handwritten feedback

    Providing handwritten feedback on students' work can be more personal and impactful. Teachers can also encourage students to peer-review each other's handwriting, fostering a more engaging and thoughtful critique process.

    Wrapping up: Ink's enduring relevance in education

    In summary, the use of ink and handwriting in the classroom offers a range of benefits for student learning, from improving memory and understanding to fostering creativity and emotional expression. These methods, supported by research and studies, can be effectively integrated into various teaching strategies to enhance educational outcomes.

    Despite the digital age's allure, ink remains a potent tool in the educational arsenal. By nudging students towards the use of ink and harnessing the power of color, educators can cultivate a more engaging, dynamic and effective learning atmosphere.

    Extra insights for maximizing ink's potential

    • Offer students a diverse palette of ink colors to spark their interest and creativity.
    • Promote the use of handwriting in creative and expressive writing exercises.
    • Develop color-coded educational materials to aid visual learning.
    • Encourage personalized stationery: Inspiring students to use personalized ink pens or stationery can increase their engagement and ownership of their written work. It might also stimulate their interest in practicing handwriting more frequently.
    • Implement ink-based art projects: Integrating art projects that require the use of different ink colors can help students explore their creativity while learning about color theory and its impact on emotions and perceptions.
    • Promote the study of calligraphy: Introducing students to the art of calligraphy can foster an appreciation for handwriting's aesthetic aspects and improve their fine motor skills and concentration.
    • Incorporate ink in digital detox sessions: Allocating specific times during which students are encouraged to use only ink and paper for their work can serve as a digital detox, helping them to focus better and reduce screen time.

    Beyond engagement: The art of handwriting

    An often-overlooked benefit of writing in ink is the improvement of handwriting skills. The focused nature of handwriting demands careful attention to letter and number formation, leading to neater, more legible writing. This skill is invaluable for note-taking efficiency and clarity, especially for when they enter the workforce.

    To sum up, the simple act of using ink can have far-reaching effects on student engagement and learning outcomes. We urge educators to rediscover the power of ink in their classrooms and observe the transformative effects it can have on their students.

    From enhancing memory and promoting creativity, to offering therapeutic benefits and aiding cognitive development, the act of presents a multifaceted tool for educators and students alike. Whilst we continue to advance in a digital age, it's crucial to remember the foundational skills and benefits that handwriting offers.