How to bring soft skills into the business English classroom

Richard Cleeve
A woman standing at a whiteboard in a office with two others sat down.

Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.

How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.

Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.

But, if there’s one thing that all business people can benefit from, it’s soft skills.

Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.

Bringing soft skills into the Business English Classroom
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Five essential communication skills for business students

1. Listening actively

People mistakenly think that communication is just about speaking. However, one of the best ways to be a good communicator is to listen to the person you are talking to.Learners can show interest in what someone is saying by asking clarifying questions and rephrasing what they've said to ensure they've fully understood.

2. Influencing others

In order to manage employees and clients effectively your students will need to be able to influence others. This can be done by building rapport, explaining why they are doing something, asking the right questions and selling themselves in a certain way.

3. Negotiating successfully

The key to closing sales, obtaining a favorable price for a product or service, or maintaining a cohesive team lies in the art of negotiation.Successful negotiators determine their objectives before starting, prepare fully to support their positions and always leave their emotions at home (or in the office).

4. Dealing with different communication styles

In the world of business, students will come across people who communicate differently. The three basic communication styles are aggressive, passive and assertive. They’ll need to know how to deal with these different styles if they want to succeed.

5. Speaking clearly and concisely

Students need to learn to express themselves clearly and convey their message in as few words as possible. It’s easy to ramble when you are nervous, soencourage them to think about what they want to say and, if necessary, make some brief notes beforehand.

How they apply these skills will depend on the issue at stake, the situation and who they're talking to, so they will need to adjust their behaviour accordingly. The more time you spend on this in class, the easier it will become.

If you need any guidance there are courses likeBusiness Partner, which is abusiness English course that teaches real-world language and business skills which helps to teach the above skills mentioned. The course raises students’ awareness of different communication styles to help avoid misunderstandings and so they can be more perceptive and adapt their own styles according to the audience.

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    Why should you use storytelling to teach English?

    By Richard Cleeve
    Reading time: 5 minutes

    Stories can make us laugh, cry or tremble with fear. They can teach us valuable life lessons and transport us to other worlds. They've been around since the beginning of language itself, but can they actually help us learn a language?

    Stories are one of the most useful toolswhen teaching childrenEnglish. Not only do they help with listening and reading skills, but they can also support speaking and writing skills by providing context, language and structure.

    Very young learners may already be familiar with stories – they may hear them in daycare, school or at home with their parents. Therefore, incorporating these into their language classes may help them to feel more comfortable in their surroundings. And if children feel comfortable, they are more likely to be receptive to learning.

    Storytelling usually happens as part of a group in the classroom. This means that it becomes a bonding activity for children where they can communicate and subconsciously pick up the key language. While having fun listening and interacting with the story, theysoak up information without even realizing they’re learning.

    So, what storytelling activities can we use with younglearners? Let’s find out.

    Practical activities for storytelling with young learners

    Often, we think of storytelling simply as reading a book aloud to children. Yet, there are other activities you can do. These include:

    1. Choral repetition

    To get young children interacting with the story, first read out a sentence alone. Then, have the children repeat the line with you as a group. Repeat as many times as necessary, until the children feel confident with the language.

    2. Individual repetition

    If your learners are happy to, ask them individually to repeat the sentence after you. Make sure each one has a turn and praise them for being brave and trying to use the language.

    3. Play acting

    An activity that works well with children is to act out the story’s characters. For example, there may be animals, fairies, monsters or other exciting characters that they can each act.

    Ask them to make the noises of the animals, the wind, or the scenery to create an atmosphere while you read. This gets them interacting with the story and the rest of the group, which will help their communication and listening comprehension skills.

    4. Use puppets or dolls

    Young learners react particularly well to visual aids and realia. Why not use puppets or dolls to act out the characters, or even ask students to have a go with them? They will engage more with the story and the language.

    5. Dive into the pictures

    Children’s story books are usually quite visual with illustrations and pictures. Make the most of these while telling the story. Try asking students questions about the images to get them using the vocabulary.

    You could ask them, “what can you see?”, “what’s he wearing?” or “can you find an apple?”. This is another great way to reinforce the vocabulary they’re learning in class.

    Use these activities individually orincorporate a mix into your lessons. Either way, storytelling will help your learners with more than just developing their English language skills.

    Storytelling with adult language learners

    While we often think of storytelling as a pastime for children, it can also be a useful language learning activity for adults.

    Stories are part of our daily lives, from news to social media to books and movies. Therefore, they can be extremely beneficial tools for English language learning.

    Yet, the way we approach storytelling as a class activity for adults differs to that of young learners. While we typically read fairy tales to young children, we can bring in a much wider range of content for adults, such as:

    • News stories– There may be a current news story that learners are interested in. Ask them to bring in an article to retell in class.
    • Traditional folk stories–Ask learners what traditional folk tales or ghost stories they were told as children growing up in their hometowns. This can be really interesting for both language and cultural awareness.
    • Personal life stories – Our lives are a series of short stories that can make for very interesting reading. You can either ask students to share stories in class orally or have them write up a “chapter” from their lives to tell the class. It could be something funny that happened to them or an anecdote from their childhood, for example.
    • Movie plots– Ask students what their favorite movies are and have them either tell the group the summary of the plot or write it up to share at the end of the lesson.
    • Advertisements–There are some fantastic advertisements which tell mini stories in under three minutes. Have students choose one, show it to the class and discuss it as a group.

    Storytelling can be a wonderful language learning tool for both children and adults. If you’re looking for a new way to engage, inspire and motivate your learners, why not try it in your next class?

  • A woman sat outdoors reading a booklet

    Seven ways to develop independent learners

    By Richard Cleeve

    What is independent learning?

    Students who are actively involved in deciding what and how they learn are typically more engaged and motivated.

    That’s not surprising, because independent learners are extremely focused on their personal learning objectives.

    , independent learning is “a process, a method and a philosophy of education whereby a learner acquires knowledge by his or her own efforts and develops the ability for inquiry and critical evaluation."

  • A young woman taking notes in a lecture theatre, she is sat by other young people.

    Preparing your learners for university study abroad

    By Richard Cleeve

    Whether your learners are going for a single semester, academic year or an entire university course, studying abroad is an excellent opportunity for them. They’ll have the chance to discover a new culture, develop new skills and make new friends.

    University study in another country also poses several challenges. But as a teacher, you can equip them for this experience and prepare them for future academic success.

    Why study abroad?

    Most people think that studying at university is hard enough, without the added difficulty of doing it overseas. But that doesn’t stop hundreds of thousands of university students from leaving the support of family and friends and relocating to a foreign country.

    People apply to study in another country for a range of reasons. A university program abroad might offer the student better tuition and a greater promise of future employment or simply represent better value for money. And in the case of very specialist university courses, studying abroad may be the only option.

    Whatever the reason, the decision to study in a foreign country is likely to involve a high level of proficiency in another language – and more often than not, that language is English.

    A move towards English language in higher education

    There has been a significant shift in higher education in the last ten years, as many European institutions look to internationalize their programs. As a result, across Europe, we have seen a sharp growth in the number of university courses taught in English. English-taught bachelor’s programs offered by universities in the have multiplied dramatically over the last decade.

    What challenges do learners face?

    Academic skills

    There are a whole range of academic skills that students are expected to know when they start university. From research and evaluation, to note-making and referencing, many learners will enter higher education lacking many of the essential skills they require.

    Studying in a foreign language

    Not only will they have to master new skills, but they may need to do them in a second language. What’s more, even everyday things that fluent speakers may take for granted, such as understanding lectures, reading academic papers, writing essays and even socializing with new friends, will take a lot more effort if English isn’t your first language.

    Administrative issues

    There are many potential pitfalls for a student in a new academic setting. From the administrative process and campus regulations to the types of lessons and assessments, there may be a lot of differences to deal with. Even understanding the etiquette of addressing and interacting with professors can be daunting.

    Problems integrating

    Another challenge is integrating into another culture. Even if the host country is culturally similar, adapting to new surroundings is not always straightforward. There can also be a certain amount of ghettoization, where international students might stick together and remain isolated from the local student population.

    Homesickness

    for international students to deal with. Depending on how far they travel to study, your learners may be unable to return home easily, visit their families and alleviate their homesickness.

    Mental health

    Moving abroad and living in a completely new place can be very stressful and overwhelming, and many factors can exacerbate/cause . Making it harder to do day-to-day tasks, socialize and study.

    Money worries

    Without a grant or a scholarship, studying abroad can be very expensive. If your learners currently live at home with their parents, the cost of accommodation may be formidable. The higher cost of living could mean they have to look for a part-time job to supplement their income. Understanding a country's can also be confusing and hard to calculate into their budget.

    What can you do to get your students ready?

    All of the challenges mentioned above have one thing in common. If a student cannot communicate effectively, these situations can be exacerbated. Language is key, whether it’s accessing support, communicating with professors or getting to grips with a new culture.

    Here are some things you can do to help your learners prepare for university life:

    1) Put them in touch with past students

    It’s important that your learners have a clear idea of what university study abroad entails. Creating a chance for them to speak to other students who have already gone through that experience can be extremely valuable.

    Students who have returned from studying abroad can help with your learners' doubts and put their minds at rest. They might be able to provide essential advice about a specific country or university or simply tell their story. Either way, it’s a great way to reassure and encourage your learners.

    2) Use appropriate authentic content

    In preparation for your learner’s time abroad, the language course that you teach should align with their future linguistic needs. One of the main aims should be to develop the language skills required to perform successfully and confidently in their new context.

    3) Teach them academic study skills

    Think back to when you were at university and what you struggled with. Group work, presentations, critical thinking and exam skills are all things which your learners will need to be proficient in, so the more you practice them in class the better.

    4) Promote autonomous learning

    Success at university is deeply rooted in a student’s ability to work independently and develop practical self-study skills. Giving your learners more choice in the language learning process is one way to encourage autonomy.