How to bring soft skills into the business English classroom

Richard Cleeve
A woman standing at a whiteboard in a office with two others sat down.

Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.

How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.

Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.

But, if there’s one thing that all business people can benefit from, it’s soft skills.

Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.ÌýÌý

Bringing soft skills into the Business English Classroom
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Five essential communication skills for business students

1. Listening actively

People mistakenly think that communication is just about speaking. However, one of the best ways to be a good communicator is to listen to the person you are talking to.ÌýLearners can show interest in what someone is saying by asking clarifying questions and rephrasing what they've said to ensure they've fully understood.

2. Influencing others

In order to manage employees and clients effectively your students will need to be able to influence others. This can be done by building rapport, explaining why they are doing something, asking the right questions and selling themselves in a certain way.

3. Negotiating successfully

The key to closing sales, obtaining a favorable price for a product or service, or maintaining a cohesive team lies in the art of negotiation.ÌýSuccessful negotiators determine their objectives before starting, prepare fully to support their positions and always leave their emotions at home (or in the office).

4. Dealing with different communication styles

In the world of business, students will come across people who communicate differently. The three basic communication styles are aggressive, passive and assertive. They’ll need to know how to deal with these different styles if they want to succeed.

5. Speaking clearly and concisely

Students need to learn to express themselves clearly and convey their message in as few words as possible. It’s easy to ramble when you are nervous, soÌýencourage them to think about what they want to say and, if necessary, make some brief notes beforehand.

How they apply these skills will depend on the issue at stake, the situation and who they're talking to, so they will need to adjust their behaviour accordingly. The more time you spend on this in class, the easier it will become.

If you need any guidance there are courses likeÌýBusiness Partner, which is aÌýbusiness English course that teaches real-world language and business skills which helps to teach the above skills mentioned. The course raises students’ awareness of different communication styles to help avoid misunderstandings and so they can be more perceptive and adapt their own styles according to the audience.

Read our post 'Tips for teaching business English to low-level learners'

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    Championing language learning and teaching – introducing Learners' Voice

    By Adita Putrianti
    Reading time: 4 minutes

    In today's world, where global communication is not just a luxury but a necessity, having a strong grasp of language learning is essential for expanding horizons. As an educator, being part of a supportive community can enhance your teaching experience and improve results. That's where Learners' Voice comes in – not only as a platform but also as a lively community where learners and educators come together to innovate and excel in the field of language mastery.

    Understanding the complexities of language acquisition and changes in teaching methodologies is crucial for success in the education industry. Joining Learners' Voice can be a significant step forward. This post will guide you through this program, how to join, and how becoming part of the Learners' Voice community can enrich your language learning and teaching experience.

    What is Learners' Voice?

    Learners' Voice is more than just an online community – it's a movement to foster collective knowledge sharing and growth in language learning and teaching. Imagine a digital space that brings together language enthusiasts from diverse backgrounds – students, teachers, language professionals and academics – all united by their passion for mastering and imparting linguistic skills. Participation in Learners' Voice isn't just about passive engagement; it's an active alliance towards the progressive development of language educational practices.

    Participants – who can join?

    We're seeking passionate individuals who are ready to contribute to and learn from a global community dedicated to language learning. Participants include:

    • Language learners: From novices to seasoned language polyglots, anyone striving to enhance their language competencies can find a supportive environment.
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    • Parents: Those keen on supporting their children's language education and understanding the latest pedagogical trends.
    • Corporate employees: Individuals using languages in a professional setting who would like to expand their communication skills and contribute to language education research.
    • Language test takers: Participants at various stages of language proficiency evaluations, including preparation, test takers and educators, involved in the testing ecosystem.

    What Learners' Voice members do

    Members are invited to engage in diverse activities:

    1. Research collaboration: Work in unison with experts and peers on language research projects.
    2. Discussion forums and webinars: Foster engaging conversations and enhance your understanding of language learning trends.

    Joining Learners' VoiceÌýisn't limited to the virtual realm; it's a tangible commitment to advancing your language learning or teaching abilities. Here's how the program can become an integral part of your linguistic journey.

    The Learners' Voice experience – what's in it for you?

    A community that listens

    Join Learners' Voice and ensure your thoughts on language learning and teaching aren't just registered but given the platform they deserve. It's a community that values each unique perspective as a brick in the foundation of innovative language education.

    Professional and personal enrichment

    Participating in Learners' Voice exposes you to a range of resources and interactions that can significantly enrich your language learning and teaching experience. From sharing best practices to receiving and providing support, the community is a huge pool of opportunities for growth.

    Ongoing support, monthly draws and Incentives

    Beyond the exchange of knowledge, Learners' Voice offers tangible rewards for your active involvement. From monthly draws to recognition for contributions, the program ensures that your efforts are appreciated and your aspirations to excel in language learning and teaching are duly recognized.

    How to take that first step and join Learners' Voice

    Joining Learners' Voice is simple and rewarding, with just a few clicks standing between you and a robust platform for growth in language education.

    Start by accessing the community

    Visit our portal or scan the QR codes provided to access the 'Join Learners' Voice' link. The process is quick and you'll be welcomed into a world of like-minded peers passionate about languages. Learners can Ìýand Educators .Ìý

    Spread the word

    Once you're part of the community, share your experiences and encourage your colleagues, friends and social networks to join. The more voices we have, the richer the dialogue and the stronger our collective learning experience.

    Stay engaged

    Active participation is key to making the most of your Learners' Voice membership. Whether you contribute to ongoing research or share your insights on forums, every interaction is an opportunity to learn and grow.

    Your voice matters

    In conclusion, Learners' Voice is an innovative platform that puts the power of learning and teaching back into the hands of the community. For those dedicated to the mastery of languages, this isn't just a community – it's an indispensable tool that can enhance your skill set, broaden your educational horizons, and even offer the chance to shape the future of language education.

    Join us and be part of a rich, dynamic community that values your voice and awards your commitment to language education.Ìý