The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.
While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.
Play
Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.
Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .
It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.
When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.
With the new Versant by app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?
As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.
Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.
Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.
With this in mind, app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.
Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.
Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.
Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.
The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.
We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.
Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.
Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by app English Speaking and Listening Test can benefit your organization.
At app Languages, 2024 has been a landmark year full of innovation, connection, and impactful resources for businesses worldwide. We’ve worked on so many things with the aim to empower global workforces and help organizations unlock the potential of language skills to drive business success. Here's how we made a difference this year.
As the new year approaches, it's the perfect time to reflect on our teaching practices and plan engaging, effective lessons for our English as a Second Language (ESL) students. Thoughtfully crafted lesson plans can make a significant difference in the learning outcomes and engagement levels of your students. Whether you're teaching young children, teenagers, or adults, the principles of effective lesson planning remain consistent. Here are some ideas, hints and tips to help you create dynamic and successful ESL lessons for students of all ages.
Begin each lesson with clear, achievable objectives. What do you want your students to learn by the end of the lesson? Objectives provide a roadmap for both you and your students, ensuring that everyone is focused and aware of the goals. For example, an objective might be "Students will be able to use past tense verbs to describe their weekend activities." Clear objectives provide direction and help you measure student progress.
To cater to different learning styles and keep students engaged, incorporate a mix of teaching methods and activities. Here are a few ideas:
Authentic materials—such as newspapers, menus, brochures and videos—expose students to real-world language and contexts. These materials can make lessons more interesting and relevant, helping students see the practical application of their language skills. Even better, they’re everywhere, so easy to find. Here are some more suggestions for how to select and use authentic materials in your English language teaching.
Teachers are already used to leveraging technology to enhance lessons utilizing online resources, language learning apps and interactive platforms to create a dynamic learning environment. Why not take this a step further by using AI to create your own resources. Take a look at our blog on How to make the most of AI in the classroom for some more ideas.
How can teachers use the Global Scale of English (GSE) and AI to help students set and achieve language learning goals for the new year?
As the new year rolls around, it’s the perfect time for students to set fresh language learning goals. But for teachers, it’s not just about inspiring students—it’s about giving them clear, measurable goals that they can actually achieve. That’s where the GSE, a very powerful tool, comes in. It can help teachers create personalized learning paths based on where students are right now and guide them toward their language goals throughout the year. Let’s dive into how the GSE can work to boost student progress.
The GSE is a precise framework that measures English proficiency with remarkable detail. Each score on the GSE aligns with specific speaking, listening, reading and writing competencies. For instance, a student with a GSE score of 50 might handle everyday conversations comfortably (B1 level), while a score of 75 indicates functioning at a more advanced level (C1).
What sets the GSE apart is its granularity—it goes beyond general levels of "intermediate" or "advanced," allowing teachers to identify exactly what their students can do at any stage. This level of detail enables teachers to set targeted, skill-specific goals for every learner, ensuring personalized and purposeful progression.
Before setting goals, it’s important to determine each student’s current standing. The GSE is an excellent tool for this because it provides a detailed breakdown of a student's skills. Teachers can use GSE-aligned assessments to pinpoint strengths and weaknesses, which gives a clearer picture than just knowing if a student is at an “intermediate” or “advanced” level.
Once you know where students are, you can set a baseline. For instance, if a student’s reading score is 52, you’ll know that they are likely in the B1 range, and you can target specific skills (like improving vocabulary or understanding main ideas) to move them forward.
Now that you know where each student stands, it's time to set some goals. These should be realistic, measurable and achievable based on their current level and the time span involved. The key is to pick goals that will push them to improve without overwhelming them. The GSE has detailed descriptions of what students can do at each level. You can pinpoint specific skills that need attention by looking at these descriptors. We know that large goals can feel intimidating, so break them into smaller, manageable chunks. Here, the GSE is an amazing resource, thanks to its granularity.
Using the GSE Learning Objectives (LOs) in conjunction with an LLM (Large Language Model)* opens up a world of possibilities for creating focused activities at the right level for each student. Here are some key points on how this combination enhances personalized learning:
By combining the GSE LOs and harnessing the power of an LLM like ChatGPT, teachers can create personalized activities that cater to individual students' language needs, promote active learning, and foster continuous improvement.
*Disclaimer:Teachers should check and verify the level based on their understanding of their students, as LLMs like ChatGPT may notassess levels accurately. While GSE Learning Objectives can assist, it's essential to check and adjust its outputs accordingly. This could involve consulting GSE Grammar and Vocabulary to confirm appropriate levels or utilizing the Text Analyzer to ensure the text aligns with the desired level.
Setting goals is just the start—tracking progress and adjusting those goals as needed is just as important. Throughout the year, teachers should regularly check in with students to make sure they’re on track. How can we monitor and adjust? Here are some tips.
Teachers should schedule regular one-on-one sessions with students to review their progress. The GSE can clearly show students their progress.
If students are achieving their goals faster than expected, adjusting their targets is important to keep them challenged. If they’re struggling, the goals might need to be more achievable, with smaller, more gradual steps.
Using the GSE can help students set clear, measurable goals and steadily progress throughout the year. By assessing where students are starting, setting specific GSE-based goals, creating personalized learning paths with AI, and continuously tracking progress, teachers can create a more dynamic and effective learning experience for their students. The new year is the perfect opportunity to help students improve their English and achieve their goals—and with these tools, teachers have everything they need to guide students toward success.
