Enhancing workplace communication: The new role of language assessments in business success

Andrew Khan
two business people sat together in a meeting both looking at a laptop
Reading time: 4 minutes

The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

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The importance of effective communication

Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.

Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .

It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.

Challenges faced by second-language English speakers

When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.

Introducing the Versant by app English Speaking and Listening Test

With the new Versant by app English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?

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Effective verbal communication: Balancing listening and speaking skills

As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.

Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.

Evolving expectations around speech

Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.

With this in mind, app has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.

Customer Support roles and communicative ability

Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.

Designing effective assessments

Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.

Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.

Measuring communication skills

The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.

We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.

The value of fair and objective assessments

Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.

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Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by app English Speaking and Listening Test can benefit your organization.

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References

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    Discussion points for English language learners on United Nations topics

    By Sam Colley
    Reading time: 3 minutes

    Navigating global issues: United Nations topics to spark discussion for English language learners

    The United Nations (UN) is an international organization founded in 1945, committed to maintaining international peace and security, developing friendly relations among nations and promoting social progress, better living standards and human rights. For English language learners, discussing the key issues addressed by the UN can be an enriching exercise that enhances both language skills and global awareness. For United Nations day on 24th October why not use some of the discussion points in this blog to spark meaningful conversations and deepen understanding of these critical topics.

    Climate change and environmental sustainability

    Climate change affects every corner of the planet. The UN has been actively working to mitigate its effects and promote sustainability. Here are some prompts to spark a conversation on this urgent issue:

    Key points to discuss:

    The impact of climate change: How does climate change affect different parts of the world? Discuss rising sea levels, extreme weather events and their consequences.
    Sustainable practices: What are some sustainable practices individuals and communities can adopt to combat climate change? Consider renewable energy, recycling and conservation efforts.
    Global cooperation: How important is international cooperation in addressing climate change? Look at agreements like the Paris Accord and the role of the UN in facilitating these agreements.

    Discussion questions:

    • How has climate change affected your country or region?
    • What can individuals do to reduce their carbon footprint?
    • Why is it important for countries to work together to tackle environmental issues?

    Global health and well-being

    Global health and well-being are vital for sustainable development and international cooperation, underpinning the UN's Sustainable Development Goals (SDGs). Here are some ideas to start conversations around this topic:

    Key points to discuss:

    Health crises: Discuss major health crises such as the COVID-19 pandemic and the role of the World Health Organization (WHO) in managing these crises.
    Access to healthcare: What are the challenges to accessing healthcare in different parts of the world? Explore issues like healthcare infrastructure, affordability and availability.
    Mental health: Why is mental health an important aspect of overall well-being? Discuss stigma, access to mental health services and the impact of mental health on communities.

    Discussion questions:

    • How has the COVID-19 pandemic changed the way we think about global health?
    • What are the biggest healthcare challenges in your country?
    • How can we improve mental health awareness and support?