English for employability: Why teaching general English is not enough

Ehsan Gorji
Ehsan Gorji
A teacher stood at the front of the class talking to her class
Reading time: 4 minutes

Many English language learners are studying English with the aim of getting down to the nitty-gritty of the language they need for their profession. Whether the learner is an engineer, a lawyer, a nanny, a nurse, a police officer, a cook, or a salesperson, simply teaching general English or even English for specific purposes is not enough. We need to improve our learners¡¯ skills for employability.

The four maxims of conversation

In his article Logic and Conversation, Paul Grice, a philosopher of language, proposes that every conversation is based on four maxims: quantity, quality, relation and manner. He believes that if these maxims combine successfully, then the best conversation will take place and the right message will be delivered to the right person at the right time.

The four maxims take on a deeper significance when it comes to the workplace, where things are often more formal and more urgent. Many human resources (HR) managers have spent hours fine-tuning workplace conversations simply because a job candidate or employee has not been adequately educated to the level of English language that a job role demands. This, coupled with the fact that many companies across the globe are adopting English as their official corporate language, has resulted in a new requirement in the world of business: mastery of the English language.

It would not be satisfactory for an employee to be turned down for a job vacancy, to be disqualified after a while; or fail to fulfil his or her assigned tasks, because their English language profile either does not correlate with what the job fully expects or does not possess even the essential must-have can-dos of the job role.

How the GSE Job Profiles can help

The Job Profiles within the can help target those ¡®must-have can-dos¡¯ related to various job roles. The ¡®Choose Learner¡¯ drop-down menu offers the opportunity to view GSE Learning Objectives for four learner types: in this case, select ¡®Professional Learners¡¯. You can then click on the ¡®Choose Job Role¡¯ button to narrow down the objectives specific for a particular job role ¨C for example, ¡®Office and Administrative Support¡¯ and then ¡®Hotel, Motel and Resort Desk Clerks¡¯.

Then, I can choose the GSE/CEFR range I want to apply to my results. In this example, I would like to know what English language skills a hotel desk clerk is expected to master for B1-B1+/GSE: 43-58.

Screenshot of gse toolkit

When I click ¡®Show Results¡¯, I am presented with a list of 13 learning objectives in the four skills of reading, listening, speaking and writing. For example:

  • Speaking:?Can suggest a resolution to a conflict in a simple negotiation using fixed expressions.?(B1+/GSE 53)
  • Reading:?Can understand clearly written, straightforward instructions on how to use a piece of equipment. (B1/GSE 46)

Concentrating on specific skills

The Professional section of the GSE Teacher Toolkit also has the option to select learning objectives according to a specific business skill. Consider this scenario: Ms. Lahm is an HR manager at the imaginary LydoApps company, which designs and sells computer programs and apps in Germany. She already knows her team has the following English language profile:

Team 1

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 15

Nationality: German

Department: Print programs

Team 2

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 12

Nationality: German

Department: Packages

Team 3

English language profile: GSE 10-50 / B1

Number of employees: 9

Nationality: German

Department: Customer care

Team 4

English language profile: GSE 10-50 / B1

Number of employees: 5

Nationality: German

Department: Design engineering ?

Team 5

English language profile: GSE 10-58 / B1+

Number of employees: 3

Nationality: German

Department: Overseas??

Ms. Lahm wishes to critically check what skills her Customer Care employees need to answer telephone calls in English. She selects ¡®Business Skills¡¯ and then ¡®Telephoning¡¯, with a GSE/CEFR range of 10-50.

Ms Lahm now has 28 GSE Learning Objectives related to English telephoning, for example:

  • Can introduce themselves on the phone and close a simple call. (A2/GSE 33)
  • Can ask for repetition or clarification on the phone in a simple way. (A2/GSE 35)
  • Can answer simple work-related questions on the phone using fixed expressions. (A2+/GSE 40)
  • Can use simple appropriate language to check that information has been understood on the phone.?(B1/GSE 45)

Ms. Lahm can now use these GSE Learning Objectives to help organize her current team and recruit new colleagues with the appropriate skills for the job.

Try out the GSE Teacher Toolkit today

The GSE Teacher Toolkit is a fantastic resource when it comes to teaching English. General English is often not enough ¨C and it can be daunting for teachers when they are faced with the whole of the language to teach.

Both teachers and HR managers can use the Job Profiles feature of the GSE Teacher Toolkit to examine more than 200 jobs for their English language profile and, by targeting these specific language functions, can prepare students for their chosen careers and recruit candidates with the level of English required to successfully perform a given job.

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    Teaching communicative grammar

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    Choosing a skill to teach

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    Four motivating activities to teach core values through reading

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    Teaching our?children core?values is so important in helping them to become?happy,?well-balanced?citizens who will make a positive contribution?to?our future society.?

    Values are present and visible everywhere and they are?the?foundation or starting point from where we make our decisions, which ultimately determine our futures. It is,?therefore,?important that our children learn a strong, moral set of values that will help guide them as they grow older,?inform their decisions,?help them to?know right from wrong, solve problems, assert themselves and build self-esteem and confidence.

    Values can be?built?on a?personal level or even?shared at?a group level such as a family and friendship group.?However, we often see them on a larger scale within communities, countries or even the whole world.?

    Having a shared set of values connects people?on a deeper level?and helps us to all work towards the same goals and standards ¨C they can?even encourage people to see the similarities between each other, rather than the?differences.?

    Learning values through reading

    Children learn about values through their families, friends, and teachers, through what they watch or listen to and through their life experiences. They also learn about values?through the books they read.?These lessons?can be subtle but are often?extremely powerful and?can?have a significant impact and influence.

    As an example, let¡¯s have a look at how shared values?are?explored in the?new graded readers series for young learners,?Disney Kids Readers, where special emphasis has been put on exploring values within a story.?At the end, you will find several?value-based activities?that you can download for use in the classroom or?as?an activity at home.?

    How?do Disney Kids Readers teach core values?

    1. Learning through stories that are already familiar can help children to trust in and take on board the key messages much more easily. Familiarity can break down many barriers to communication and help us understand that values are often universal.?
    2. Many children are also familiar with the Disney characters and can find inspiration from reading how they react to situations in life, make decisions and behave. Children often look up to characters and can see them as role models within their own lives. As a result, the readers can be a reference point on how to respond to key life moments and how to incorporate values into real life.
    3. Also, depending on the child's age, some values may be new and children may not yet have experience with them in the real world. Therefore, the Disney stories allow them to explore these key messages through their favorite Disney character¡¯s point of view.?

    Each Disney Kids Reader is linked to a key value?and contains a ¡®Values¡¯ page with a?short?comic?strip?that brings to life a specific value.?

    The list below details?a selection of?key values taught across the readers.?You could ask?the children?in your class?to talk about which values are most important to them and why. Ask them to give an example?of?a time when they have demonstrated this value in their own lives.?

    Friendship, positivity, curiosity, confidence, open-mindedness, courage, determination, self-belief, responsibility, resilience, respect, honesty.

    Examples of key values in?Disney stories

    In?The Jungle Book,?friendship?is a key?value,?and we learn that it is important to help our friends. Baloo helps Mowgli when he is alone in the jungle and scared. An angry tiger wants Mowgli to leave the jungle, but when Mowgli meets Baloo, he finds a friend in him. Baloo sees that Mowgli is scared and looks after him.?We learn that it is important to help our friends when they are in need.?

    Do:?Ask the children when they have helped their friends.

    In?Inside Out, we learn about?sincerity?and?how?important?it is to talk about how we are feeling. Riley is a teenager struggling with a whole range of emotions and we learn that life isn¡¯t about being happy all the time and that it is okay to be sad sometimes. The children learn that this is a normal part of life and that talking it through with a friend, a parent or a teacher can help.

    Do:?Ask the children if they share their feelings with others.

    Here are some activities for you to use with your class to help put into practice the core values from the readers. You can use these activities with any book, in and outside the classroom.

    1. My Values Road Sign (L3-4)

    This activity?is?a great way of talking?to?children?about their values. By creating a road sign poster,?it will help them to decide which values are most important to them and it is something that they can?refer?to again and again in challenging times. They can stick it on their bedroom wall, display it on the fridge or you could even make a classroom display of shared values?when children have finished?their?books!

    Download the worksheet

    ?2. Kindness Calendar (L4-6)

    This activity can be done as a family, with friends or as a class. The children fill in the calendar with kind actions they are going to do for 7 days. They can cut them out and place?them?into a jar and ask a different family member/friend/classmate to choose one a day. Do this for a week and discuss how carrying out kind actions makes them feel.?Chances are?it will make them feel good!

    Download the worksheet

    3. Core Values Quiz (L5-6)

    Try this quiz with your class and test their values. The questions focus on the following values: sincerity, honesty, positivity, resilience and friendship. If they answer mostly As, then they already demonstrate most of the values in their lives. If they answer mostly Bs, talk to them about why it is important to be honest, positive, strong and kind. The quiz will start a meaningful conversation about their own values and how they react to common situations in life.

    Download the worksheet

    4. My future self (L1-2)

    The children?fill in the crystal ball with pictures of who they would like to be in the future. Do they want to be smart, funny, have a good job, live abroad, have a family, be rich, be a good friend or help the planet? Which of the plans make one person?(themselves)?happy?and which plans make the world better? Do they need to change any of them?

    Download the worksheet

    Read our blog posts 'Fostering self-care and wellbeing through the world of reading'?and 'The importance of teaching values to young learners'.