The ultimate guide to English tests for business: Everything HR professionals need to know

Samantha Ball
A group of business people sat on a sofa together
Reading time: 8 minutes

No matter what industry you work in, effective communication is key. For many companies, this means ensuring their employees have strong English language skills. As an HR professional, you have the power to play a pivotal role in this process. English tests can be invaluable tools for improving hiring processes, assessing communication skills, and enhancing overall team productivity. This guide will provide you with everything you need to know about using English tests in your business.

For more guidance on hiring with confidence, also take a look at our simpleÌýguide to language skill assessment.

Part 1: Understanding English tests

Types of business English tests commonly used in business

When it comes to English tests, there are several types commonly used in the corporate world:

  • General proficiency tests: These assess overall English skills, including reading, writing, speaking, and listening. Examples include the TOEIC (Test of English for International Communication), PTE (ÃÛÌÒapp Test of English) and IELTS (International English Language Testing System).
  • Business English tests: These focus specifically on business-related language skills. Versant by ÃÛÌÒapp and the BEC (Business English Certificate) are some main examples.
  • Skills-specific tests: These assessments evaluate specific skills, such as writing or speaking, in a business setting. Proficiency in English vocabulary is particularly important in these tests, especially for business English. It involves understanding and using business-specific terminology effectively and measures proficiency across listening, speaking, reading, and writing skills on the GSE or CEFR scale.

How these tests are designed and scored

English tests are usually created by language experts and psychometricians to ensure their reliability and validity. These tests include different types of questions, such as multiple-choice, essays, and spoken responses. Objective questions can be scored by a computer, while essays and spoken responses are typically graded by trained examiners.

Differences between various English proficiency tests

Each English proficiency test has its unique characteristics. For instance, the TOEIC focuses on everyday workplace language, making it better suited for general office environments. On the other hand, the BEC is tailored for more specific business interactions, such as negotiations and presentations. Versant by ÃÛÌÒapp tests offer a distinctive approach to assessing English proficiency with a focus on communication skills that are critical in a business context. Unlike traditional tests, Versant by ÃÛÌÒapp assessments assess various aspects of speech, such as pronunciation, fluency, vocabulary, and syntax for a more rounded overview. Understanding these differences can help you choose the right test for your needs.

Part 2: Benefits of English tests for businesses

Improving candidate selection processes

English tests play an important role in identifying candidates best qualified for the job, significantly enhancing your hiring process. '' by Randall L. Jones and Bernard Spolsky emphasize the importance of improving candidate selection processes through effective English proficiency tests.

The papers highlight the critical role of assessing speaking, listening, and reading skills to ensure accurate measurement of job-related language abilities. Various methods, such as oral interviews, listening comprehension tests, and contextual reading assessments, are discussed for their validity and effectiveness in evaluating communicative competence. By enhancing these testing techniques, organizations can make more informed and objective hiring decisions, ultimately leading to better job performance and reduced turnover.Ìý

Reducing employee turnover

Properly designed selection processes that incorporate English tests can also help in reducing employee turnover. When you assess language skills effectively, you are more likely to hire candidates who fit well with the job requirements and the company culture. (2009) underscores this point. 'Hiring for retention and performance' reveals that thorough selection processes can significantly decrease employee turnover. By employing these comprehensive assessments, businesses can save on the high costs associated with recruitment and training, while fostering a more stable and cohesive workforce.

Enhancing candidate experience and perception

Incorporating English tests into your hiring process not only helps in selecting the right candidates but also contributes to a fair and transparent selection procedure. Applicants often have better experiences and perceptions of the selection process when they feel the testing procedures are just and clear.

According to an analysis by Hausknecht, J. P., Day, D. V., & Thomas, S. C. (2004), fair and transparent testing procedures can greatly improve candidate reactions. found that when candidates perceive the selection process as equitable, they are more likely to view the organization positively, regardless of the outcome. This can enhance your company’s reputation and attract high-quality candidates in the future.

Assessing communication skills for specific job roles

Different job roles require different levels of English proficiency. For example, a customer service representative might need strong speaking and listening skills, while a technical writer would need excellent writing abilities. English tests allow you to assess these specific skills, ensuring you hire the best fit for each role.

Enhancing team dynamics and productivity

Language barriers can hinder team collaboration and efficiency. By ensuring all employees have a solid command of English, you can improve communication, reduce misunderstandings, and boost overall productivity.Ìý

Part 3: Implementing English tests in the hiring process

Best practices for integrating English tests into recruitment

To effectively integrate English tests into your recruitment process, follow these best practices:

  1. Identify key language skills: Determine which English skills are most important for each job role.
  2. Choose the right test: Select a test that accurately assesses these skills.
  3. Train your team: Ensure your HR team is trained to administer and interpret the tests.
  4. Provide feedback and utilize task management: Offer candidates constructive feedback based on their test results and incorporate task management to streamline the workflow, making the hiring process faster and more efficient.

Additionally, using recruitment tools like Versant by ÃÛÌÒapp can significantly simplify the recruitment process, broadening your network of potential candidates and ensuring a more productive, cost-effective, and unbiased hiring process.

Legal and ethical considerations

It's important to be aware of legal and ethical considerations when implementing English tests. Ensure that your tests are fair and non-discriminatory. Provide reasonable accommodations for candidates with disabilities and be transparent about how the test results will be used in the hiring process.

Tools and platforms for administering tests

There are several tools and platforms available for administering English tests. Some popular options include:

  • Online testing platforms: These offer flexibility and convenience. Like Versant by ÃÛÌÒapp testing solutions.
  • In-house testing solutions: These can be customized to your specific needs.
  • Third-party providers: Companies like ÃÛÌÒapp offer comprehensive testing services.

Video interviewing has become an indispensable tool in the candidate assessment process. Recruiters can conduct both live and pre-recorded interviews, which integrate seamlessly with applicant tracking systems. This technology overcomes geographical and timezone limitations, speeds up the screening process, and leverages AI-powered features for enhanced decision-making.

Conclusion

Incorporating English tests into your hiring process can offer numerous benefits, from improving candidate selection to boosting team productivity. As the market for English assessment in the business sector continues to grow, staying ahead of the curve can give your company a competitive advantage.

Whether you’re just starting out or looking to refine your current approach, now is the perfect time to consider integrating English tests into your recruitment strategy. Enhance your recruitment process with English tests and take your business to new heights. Incorporating these assessments is crucial for making informed talent management decisions, especially in evaluating job applicants and identifying qualified candidates for promotion.

For more insights and resources on improving your hiring processes, connect with us today and discover how we can support you on this journey.

Frequently asked questions

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    The corporate world can often feel like an echo chamber of confusing phrases. Terms like "blue-sky thinking" and "tiger teams" might dominate conversation in boardrooms and email chains, but what do they actually mean in practice and are they the best way to communicate?

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    What is corporate jargon?

    Corporate jargon refers to the very specialized vocabulary and language used within the business world, often characterized by buzzwords, acronyms, jargon and phrases that are usually unknown to outsiders.

    Why should we avoid professional jargon?

    Jargon often acts as a barrier to clear communication, creating an environment where messages are misunderstood or misinterpreted. This misunderstanding can lead to inefficiencies, errors and frustrations among team members, particularly those who may not be fluent English speakers or are new to the corporate environment.

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    For example, let's look at "think outside the box." It means to think in new ways, but it's said so much that it doesn't really grab attention anymore. A better way to say this might be "think creatively" or "come up with new ideas." Also, the word "synergize" really just means to work well together for better results. Saying "work together effectively" is much clearer and easier for everyone to understand, no matter if they're used to business terms or not. Using simple words helps everyone get the idea faster, making the workplace more welcoming and efficient.

    The difference between English jargon and slang

    Jargon functions as a shorthand among professionals, representing complex concepts among those in the know. Slang is less formal than jargon, often coming from cultural or societal trends and used more in casual conversations.

    An example of jargon vs slang

    An example of jargon and slang could be comparing "low-hanging fruit" to "no-brainer." "Low-hanging fruit" is a piece of jargon that refers to tasks, projects or targets that are easily achievable and do not require much effort.

    On the other hand, "no-brainer" is slang that implies something is an obvious or easy decision, often used in more informal settings. While both terms convey the idea of simplicity and ease, "low-hanging fruit" is more likely to be used in strategic meetings or project planning sessions, whereas "no-brainer" might be used in informal discussions or brainstorming sessions.

    Examples of jargon and their plain English alternatives

    Blue-sky thinking

    Avoid saying, "We need some blue-sky thinking." Instead, use,Ìý"Approach this problem with unlimited creativity."

    Helicopter view

    Avoid saying,Ìý"Give me a helicopter view of the situation." Instead, use,Ìý"Provide a broad overview of the situation."

    Get all your ducks in a row

    Avoid saying, "Before the busy season, get all your ducks in a row." Instead, use,Ìý"Ensure you're well-organized before the busy period begins."

    Thinking outside the box

    Avoid saying, "This client expects us to think outside the box." Instead, use,Ìý"The client expects unique and unconventional ideas from us."

    IGUs (Income Generating Units)

    Avoid saying,Ìý"Our goal is to increase our IGUs this quarter." Instead, use,Ìý"Our goal is to increase our student enrolments this quarter."

    Run it up the flagpole

    Avoid saying,Ìý"That's a great idea. Run it up the flagpole." Instead, use,Ìý"That's a great idea. Share it with the team for their input."

    Swim lanes

    Avoid saying, "To understand your tasks, refer to the swim lanes." Instead, use,Ìý"Refer to the job responsibility diagram to understand your tasks."

    Bleeding edge

    Avoid saying, "This new software is bleeding edge." Instead, use,Ìý"This new software represents the latest in research and technological innovation."

    Tiger team

    Avoid saying,Ìý"We'll need a tiger team to tackle this project." Instead, use,Ìý"We'll assemble a specialized task force for this project."

    While some professionals may use jargon to appear more knowledgeable, the truth is that simplicity is key. Clear and straightforward language not only levels the playing field for everyone but also cuts through possible misunderstandings.

    The case for plain business English

    In today's global business environment, where interactions occur across diverse linguistic backgrounds and languages, it's paramount to ensure that our words are as clear and simple as possible. By favoring plain English vocabulary over opaque jargon, we promote an inclusive and efficient workplace where every member, fluent or not, understands and contributes to their fullest potential.

    Continue to seek clarity in your communications. Remember that the true mark of expertise is not using complex language but making complex concepts understandable for everyone. Keep challenging yourself to simplify your language without diluting the meaning of your message. Remember, whether you're a seasoned professional or a new recruit, clear communication will always be your strongest asset.

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  • A teacher sat at the front of the classroom smiling at his students.

    Encouraging cultural sensitivity in the classroom

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    In today's classrooms and schools, cultural sensitivity isn't just a nice to have; it's an essential component of effective language teaching.ÌýAs educators, understanding and valuing the diverse cultures that learners bring into our schools and classrooms can bridge gaps and foster inclusive learning environments.

    But why is cultural sensitivity so important, and how can we practically incorporate it into our teaching? In this post, we explore ways to help language teachers cultivate a more culturally aware and inclusive classroom.

    Why is cultural sensitivity important in language education

    Teaching languages, including English, involves a significant cultural component; therefore, we must proceed with mindfulness and respect.ÌýRecognizing and honoring the cultural backgrounds of our students lays the groundwork for nurturing a safe space where everybody feels seen, heard, and respected. This isn't just about avoiding misunderstandings or conflicts; it's about enriching the educational experience for all.

    Language encompasses more than just vocabulary and grammar; it is a conduit of culture, identity, and worldviews. As an educator, you possess the wonderful opportunity to nurture and encourage your students, allowing each voice to soar individually while harmoniously contributing to a greater collective comprehension.

    Students are better prepared for the workplace

    Embracing cultural diversity within the classroom arms students with a set of skills that are invaluable in the workplace. An example can be found in ' by Bruce Nussbaum. Nussbaum explores how creativity emerges at the intersection of different cultures and experiences.

    In a business context, this creativity is the driving force behind innovation and problem-solving. Students who have learned to navigate cultural nuances are adept at thinking outside the box, making them valuable assets in any professional environment.

    They are more likely to approach challenges with an open mind and collaborate effectively with a diverse team, recognizing that each unique background contributes to a richer, more comprehensive perspective on work and the world.

    It improves social skills

    Incorporating cultural sensitivity into language education isn't just about creating a respectful classroom; it directly enhances students' social skills.

    Numerous studies suggest that culturally diverse classrooms are breeding grounds for advanced social skills.ÌýOne theory that explores this concept is , which illustrates how intercultural encounters can foster individuals' cognitive growth and emotional resilience.

    Bennett states that through various stages of cultural awareness, people develop from mere tolerance of difference to integration of diverse cultural viewpoints into their own life experiences.

    Students can develop empathy and stronger communication abilities by understanding and appreciating cultural nuances. This knowledge empowers them to engage thoughtfully and effectively with peers from diverse backgrounds, fostering a sense of global citizenship.

    Students have better emotional intelligence

    Robert J. Sternberg's ''Ìýhighlights a significant research study that supports the idea that exposure to cultural diversity can enhance empathetic development. According to Sternberg, when individuals are exposed to a variety of cultures, it broadens their emotional experiences and perspectives.

    By interacting with individuals from different backgrounds, students' own emotional intelligence can be greatly enhanced. This is because learning to understand and respect diverse emotional expressions and communication styles sharpens one's ability to read and respond to the feelings of others.

    Moreover, it fosters emotional maturity, as individuals learn to navigate and appreciate the subtleties of human emotion in a multicultural world. Through such enriching exchanges, students in culturally diverse settings develop a more refined sense of empathy, becoming well-equipped to engage with others in a considerate, informed, and emotionally intelligent manner.

    It helps their language learning

    Understanding a culture deeply enriches the language acquisition process for students. When they step into the shoes of those who live and breathe the language they're learning, it becomes more than just memorizing vocabulary and grasping grammatical structures.

    Students begin to notice the subtleties in conversation tones, the unspoken expressions that only those privy to the culture can interpret, and the implicit rules of language etiquette.

    This discernment can be the distinguishing factor between being a functional speaker and a captivating storyteller in their new language. As students immerse themselves in cultural practices, whether through music, film, or literature, they are not just learning a language—they are learning to convey emotions and ideas just as a fluent speaker would.

    It helps with classroom friendships

    This new understanding helps to peel away the layers of hesitation. Engaging in activities that celebrate diversity becomes an exciting exploration, paving the way for students to break out of their shells. They're encouraged to be curious, ask questions, and share about themselves, fostering an environment where every student is a teacher and a learner in their own right.

    As the classroom transforms into a supportive space for cultural exchange, students are encouraged to reach out and connect with peers they might not have approached before. With every shared story and every collaborative project, the bonds of friendship are forged, transcending former barriers and weaving a tightly-knit community that thrives on the unique contributions of each member.

    Embracing diversity in your language classroom

    Wondering how to transform your language classroom into a crucible of cultural sensitivity? Here are a few simple yet significant changes you can start with today.

    Get to know your students

    Make an effort to learn about your students' cultural backgrounds. This gesture speaks volumes about your respect for their identity. Use icebreakers or activities that invite students from diverse backgrounds to share their traditions and norms.

    This doesn't just apply to major cultural differences but also the nuanced aspects of diversity within a seemingly homogenous group of students. This research can also help you plan activities and whether they are appropriate for all students in your classes.

    Fostering a community of belonging

    Imagine stepping into a class where every student feels a sense of belonging and acceptance. This is the power of embedding diversity and equity into your teaching methods. This can be done by:

    • Recognizing holidays from around the world.
    • Sharing stories from varied cultures.
    • Encouraging students to express themselves in ways that honor their heritage.

    These strategies are just a few ways to instill acceptance and belonging in your own classroom environment whilst learning a new language.

    Incorporate multicultural content

    Select texts, examples, and materials that reflect a range of cultures and experiences. Familiarity breeds comfort, but newness breeds growth. Ensure your curriculum and classroom materials reflect a world beyond the traditional English-speaking countries.

    By doing so, you're offering students windows into different worlds and mirrors to see themselves reflected in the learning material.

    Representation is also incredibly important in promoting diversity and inclusivity in education. We can create a more inclusive and equitable society by using materials, programs and stories that feature varied representation.

    This not only ensures that everyone's voices and life experiences are heard and valued, but also helps to challenge stereotypes and foster understanding among different communities.

    Foster open discussions

    Encourage open discussion in the classroom around cultural norms, expressions, and idioms. When students understand the context behind language, they gain a deeper appreciation and avoid missteps that could inadvertently offend.

    Use mistakes as learning opportunities

    When cultural insensitivities do arise, it is important to approach them as teachable moments. Take the opportunity to guide learners with a warm and understanding attitude, providing them with the necessary knowledge, resources and context to foster a more inclusive and respectful classroom environment.

    Reflect on biases

    Be aware and proactive about addressing stereotypes and biases present in class discussions. Challenge your own preconceptions and lead by example. for learning helps students feel comfortable asking questions and making mistakes, which is where true growth happens.

    Nurture empathy and understanding

    Teach language learning as a journey of empathy. Language is not only about speaking to someone but also feeling with them. Encourage students to step into the shoes of others, fostering a spirit and culture of empathy that transcends cultural boundaries.

    Respect linguistic diversity

    Encourage your students to express themselves in English with pride in their respective accents. Support them in understanding that clarity and communication are the goals, not trying to remove their accent or identity. By doing so, we not only bolster their confidence but also teach the wonderful lesson of inclusivity.

    Practical activities

    Implementing activities and lessons that bring cultural awareness into the forefront can transform your language classroom into a vibrant community of curious minds and hearts. Here are some examples of activities you a teacher could do:

    • A simple yet effective activity is a 'cultural artifact show and tell,' where students are invited to share an item of cultural significance to them and tell its story. This encourages sharing and deep listening, shedding light on the diverse cultural backgrounds represented in the room.
    • Cultural exchange workshops, possibly with guest speakers, can offer students firsthand insight into various aspects of different cultures. These workshops can revolve around traditional dance, music, games, or cooking demonstrations, allowing students to immerse themselves in and appreciate the richness of various other cultures.
    • Having international cuisine days, where students prepare and share dishes from different countries, can be a delightful way to stimulate the senses while emphasizing the importance of cultural traditions tied to food. It's a tasty opportunity for students to express themselves and learn the stories behind international cuisines.
    • Crafting sessions for cultural storytelling allows for the narratives of different cultures to be told through the enchanting medium of stories. Storytelling connects students to diverse societies through emotional and moral threads. The storytelling could be done in the target language you're teaching.
    • A book and film club can open doors to different worlds. Curating a list of international authors and filmmakers for the club enhances language skills and cultural understanding by engaging with diverse narratives and viewpoints.

    The list isn't exhaustive, but there may be other ways to introduce cultural sensitivity into your class, any kind of activity that showcases and introduces cultures or traditions to others in an interesting manner.

    Conclusion

    In conclusion, cultural sensitivity can transform our language classrooms and schools into hives of connection and understanding. It takes awareness, intention, and a nurturing heart – qualities that you, as an educator, already possess. Remember, every small step you take has an impact on the young minds you shape and the interconnected world they will navigate.

    Embrace diversity, teach with sensitivity, and watch as your classroom becomes a microcosm of the world we all share – a world of vibrant cultures, languages, and stories waiting to be told and heard. By incorporating diverse narratives and viewpoints from others into our teaching, we can enhance our students' language skills and deepen their cultural understanding.

    So let's continue to strive for a more inclusive and empathetic learning environment, one that celebrates differences and fosters empathy and compassion among all learners.

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