6 tips for teaching business English to low level learners

Margaret O'Keeffe
A business woman in a suit sat at a laptop

The CEFR describes A1 and A2 learners as ‘basic users’ of a language. So how can we help these students to develop their English for the workplace?

Here are our six top tips:

1. Focus on high-frequency vocabulary for work

Learning English vocabulary for work context is the top priority for many low-level learners in business English classes. It helps them to communicate their message in a simple, effective way. This makes it important to teach common words and set expressions for everyday work situations.

These include:

  • lexical sets (words related to the same topic or situation) – for example, days, months, numbers, verbs to describe work routines, verbs in the past.
  • common collocations with verbs and nouns (for example, manage a team, have meetings, place an order, solve a problem).
  • functional language and fixed phrases – greetings (How are you? Nice to meet you.) and offers (How can I help you? Would you like…?).

2. Help students with vocabulary learning

Teach vocabulary items in realistic contexts. For example, phone calls, to-do lists, short emails, text messages etc.

While it might be tempting to give students lots of vocabulary to memorize, this can cause overload, be frustrating and ultimately demotivating for learners. Instead, you should aim to present eight to ten new words in a lesson as a general rule. This is an achievable number for working memory and helps to build learners’ confidence. The number of words can be a little higher if items are easy to show in images or there is repetition; for instance, the numbers 20 to 100.

Have students make simple decisions about new words, as this helps with recall later. Start with simple tasks, such as matching words and pictures or verb and noun collocations they’ve seen in a short text (for example, managing a team, call customers, writing emails, etc.). Next, ask students to complete sentences using the target words and write their own sentences using these words.

Getting students to personalize new vocabulary makes it more memorable, for instance writing sentences describing their work routines. Repetition also aids long-term memory, so make sure vocabulary is recycled in the materials in later lessons.

Finally, make a list of vocabulary games to use for revision exercises, warmers and to finish classes.

3. Maximize student speaking time

Learners need to develop their English-speaking skills for work. The classroom is a safe, low-stakes environment for them to gain fluency and confidence.

Use the audio and video scripts of short dialogues or an extract from a longer script. Students read the dialogue aloud in pairs or groups. Give feedback by drilling the stress and rhythm of any words or phrases which were difficult with the whole class. Back-chaining phrases – starting with the last sound and building up going backwards – is an excellent way to drill. Get students to swap roles and repeat the task.

You can also use another technique called disappearing dialogue. Put a short dialogue on the board for students to practice in pairs. Then delete parts of the dialogue and ask them to repeat the task, swapping roles each time. Gradually delete more parts to increase the challenge. Students can reconstruct the dialogue as a final task.

Moreover, surveys, questionnaires, true/false games, and information-gap exercises are ways to practice speaking in English, target structures, and vocabulary.

Get in touch about our business English courses

4. Provide support for speaking tasks

Use a model dialogue from the coursebook or one you wrote yourself. Ask students to build their own short dialogues by changing some details (such as names, dates, prices, and quantities). Or use one half of the dialogue and ask students to write the other part.

Then, have them perform their dialogues together with their script. Then, ask them to try to memorize it without the script. Finally, they should perform the dialogue for another pair or even for the whole class.

Give students a reason to listen to their partners when they are speaking. For example, a speaking task like placing an order on the phone, gives them a reason. The listening student can note the essential information and check their answers afterwards.

Repeating tasks with slight variations increases the challenge, improves fluency, helps students remember useful phrases, and builds self-confidence.

5. Practice work skills your students need

Students are much more engaged and motivated when the class content is relevant to their everyday situations. They will want to learn English for work and skills they need to practice include telephoning, socializing and giving presentations.

Writing skills are also important. This includes formal and informal text messages, simple forms, less formal emails to colleagues (e.g. to update on work) and more formal emails to customers (e.g. replying to a simple inquiry).

At the start of the class, make it clear what students will be doing in the lesson. You can refer to the lesson outcome on the coursebook page or write the lesson outcome in your own words on the whiteboard. For instance, “Today you will learn to place a simple order on the phone”.

At the end of the class, ask students to respond to the self-assessment statement: “I can place a simple order on the phone.”

This is a reminder of the purpose of the lesson. It also helps the students and teachers to reflect on the progress they are making.

The grammar syllabus should also relate to English learners' communicative needs (for example, describing your company, instructions, and talking about arrangements).

6. Teach functional language phrases

Draw students’ attention to useful phrases and functional language in speaking and writing. For instance, when greeting visitors (“Nice to meet you.” “See you later.”). They can memorize these utterances and put them to immediate use outside the classroom.

Use role plays to practice work skills and functional language skills. Give learners ample time to prepare and write down what they want to say. In a phone call role play, put students back to back to increase the challenge and add an element of authenticity; even better if they can call each other on their mobile phones from separate rooms.

Similarly, with presentations (for example, introducing yourself and your company), give students time to prepare and rehearse. They can ask colleagues to video them on their mobile phones for later correction work and feedback. Or they could rehearse and film themselves at home and show the final video in the next class.

These are just a few tips and techniques for teaching corporate English to low-level learners. It’s especially important for these students to start simple, recycle language often and build their confidence in their workplace English.

Explore our range of language courses

More blogs from app

  • A teacher stood at the front of a class holding a tablet in front of adult students

    9 steps to teaching advanced business English

    By Margaret O'Keeffe

    The challenge of teaching business English to C1 level students

    Once your English students reach a B2 level of English, they’re fairly competent communicators. For many learners, their motivation to improve starts to suffer when they reach this intermediate plateau. They understand almost everything and can express themselves clearly enough - so why would they want to continue learning English and achieve a C1 level of English?

    The CEFR describes C1-level learners as proficient users of a language. C1-level students have a high proficiency in English and perform well in an international work environment.

    How can we help our upper intermediate students reach this level and see the benefits in their own lives and careers? Here are nine steps you can take as an English language teacher to help your students achieve language proficiency.

  • a man with a backpack stood in a street with shops

    How to prepare for student life in the UK

    By

    Deciding to study in the UK is a big step. Moving to a country with different food, language, culture and weather can make you nervous. It is completely normal to experience this.

    You may feel overwhelmed by the unfamiliarity of these things compared to what you are used to. Studying abroad can be a very rewarding experience once you get used to your new situation.

    So how can you conquer your fears? Here are some tips to prepare for life as an international student studying in the UK.

    Research student life in the UK

    Even though you're in the United Kingdom to study, you need to balance studying with a social life. Otherwise you risk boredom or worse, burnout. Luckily, students all over the world love to socialize, and British students are no exception.

    The most well-known time to join student life in the UK is at Freshers Week. This is when new students are welcomed to the university with various social events. There's a fair where university clubs and societies try to get new members. There are clubs for many interests, hobbies and sports, so it's an excellent way to meet people who share your interests. There are some pretty unusual clubs too. At Cambridge, for example, there's a .

    Freshers Week is also a great opportunity to talk to everyone you can. Whether it's in the queue to get your student card or to your neighbor in your first lecture, everybody is in the same situation as you - they know nobody and are trying to figure out who to be friends with. During Freshers Week, you can make good friends and converse with other students. It's all about meeting new people.

    Get to know the faculty and staff

    On your course website you'll be able to have a look at the academic staff and Ph.D. candidate profiles. Learn about their research interests and read a few abstracts of their past publications to get an idea of their work. This will help you understand their main focus during teaching and give you ideas for independent study projects.

    You can get to know the academic staff by signing up for online events before term starts. You'll hear them talking about the course and what you'll learn on it. Think about the questions you might ask.Before the event you should read your course syllabus. While you read, consider the reasons for choosing or arranging certain topics in a specific order. If you have any questions, make a note of them.

    You might even be able to watch past lectures or sign up for events that they are participating in. That way you'll have some familiar faces around the department when you arrive at your university.

    Find out about the student union

    Student unions are a big part of UK universities. Every university has a union that you can join. Sometimes there are a few different student unions, so you can choose the one you think would suit you best. Student unions are on-campus buildings where students can attend events, eat, study and socialize with others.

    But as well as organizing clubs, societies and social events, they can also help with any problems you might have. Every union has a welfare officer, typically a recent graduate elected to assist current students with personal issues they may encounter.

    An international students' officer will be available to assist with any issues overseas students may encounter. This officer will have personal experience as an international student, making them well equipped to provide support. Knowing there are people to listen and help with your problems can be comforting, even if you don't need their assistance.

    Learn about the local social scene

    University life is more than just what's happening on campus. You can investigate a whole world outside your institution. In addition to nightlife, dining and cultural events, there are also sports clubs, outdoor activities and community volunteering.

    has many volunteer opportunities. It's a good way to use your skills to help others. Meeting locals and making friends is important while studying in the UK. It helps build a strong network.The more you see of life in the UK, the more you'll get used to it and feel at ease.

    If you're worried about your level of English - don't be. People in the UK are very tolerant of how their language is used. It's a truly global language, so there's no right or wrong accent.

    If you join the local community, expect to pick up a slight accent from the place you study. It shows that you have become a part of the community.

    Follow your university on social media

    Social media is a key part of all our lives, and this also goes for university life. Schools use social media accounts to share positive information about their staff and students. They also post pictures from the campus.

    Occasionally, a student takes over their account, giving them a chance to show what it's like to study there.

    Student-run sites and social accounts also give an insider perspective on student life. Sites like cover news relevant to students, and have sections that cover news at specific universities. is also a place where current and former students discuss all aspects of student life in the UK, from exams to the TV shows students like to watch.

    Pay attention to the English language test

    You'll have to pass an English test for your visa to study in the UK. Treat it as a chance to learn. Focus on the test content, as it reflects the daily tasks of the UK and student life.

    For example, the speaking component of the PTE Academic test, which can be used for UK visas and to access 99% of British universities, tests your ability to summarise an academic lecture. You may have to summarize a lecture for a friend who couldn't attend, not just for your classes.

    Every task on the test has a real-world application, so if you can pass the test, you can be confident that you stand a good chance of making the most of life in the UK.

    Remember, although you can do as much research as you like, there's only so much you can learn online. To truly understand a place, you must be there and learn from the firsthand experience it offers. Be ready to be surprised and take advantage of things you never thought would happen. You only get to be an undergraduate once, so make the most of every opportunity.

  • Woman with a open book to her face in a bookshop

    Books to improve your English: Sci-fi and fantasy edition

    By

    Are you a fan of science fiction and fantasy books? These genres are not only very entertaining but can also help you improve your English skills. You can enhance your language proficiency by reading books with captivating storytelling, unique vocabulary and imaginative concepts.

    Following on from 9 great novels to help improve your English, we've gathered a list of great sci-fi and fantasy books that will transport you to amazing worlds and improve your language skills.