Why your performance management strategy needs language learning

Samantha Ball
Two business people both looking at a computer screen, gesturing and smiling.

The modern workplace is constantly evolving and undergoing a paradigm shift in performance management. The focus is now on fostering a culture of continuous learning and development, rather than merely holding employees accountable. It is particularly important to prioritize this shift when it comes to enhancing language and communication skills within your team.

It is important to connect performance management with language learning goals, as English skills are highly valued by both employees and businesses.

Performance management strategies and language learning
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Identifying a gap

So, you have identified a lack of English language proficiency within your team, and want to implement a performance management plan for the professional development of your staff.ÌýNow let’s look at how you can use your performance management system to effectively address this gap and support employees in their career advancement.

1. Map individual learning goals to business needs

It is important to understand your business's needs and aims before setting language learning goals. You need to determine whether you want to improve skills like technical written English for documents, spoken English for customer service, or prepare your team for a new market.

By aligning individual language learning goals with business priorities, your performance management plan becomes a strategic tool that benefits both employees and the overall business.

Example: Make your customer service more effective by improving the team’s spoken English.

2. Understand employees' language learning needs

To get an idea about your team's current language proficiency and personal preferences, you can conduct surveys and individual interviews. By gathering information about their confidence levels, preferred learning styles, and objectives, you can create a customized language learning plan that motivates them to achieve their goals. This approach ensures that your team members actively participate in shaping their language development. One way to evaluate language proficiency is by using assessments such as Versant tests.

Example: Build your employees’ confidence when doing workplace tasks, such as presenting in English, by expanding their business English vocabulary.

3. Fair performance management

An effective performance management system is crucial for achieving success in any organization. It is essential that managers possess the necessary tools and expertise to provide unbiased appraisals. In the context of language learning, this means ensuring that all employees have equal access to opportunities for developing their Workplace English skills.

A positive and supportive work culture encourages managers to conduct appraisals that contribute to the growth and development of all team members.

Example: Offer Business English skills development to every employee.

4. Regularly monitor progress

Language skills require consistent practice, making continuous feedback essential. Conduct baseline skill assessments using tools like Versant by ÃÛÌÒapp and complement them with interactive language learning platforms like Mondly by ÃÛÌÒapp. Establish a continuous feedback loop to monitor progress and set realistic goals for employees, using each performance review as an opportunity to review and refine language learning objectives.

Example: Improve your team’s language retention with daily practice in the Mondly by ÃÛÌÒapp app.

Workplace language program checklist

Use this checklist to ensure that progress is being measured effectively and that the corporate language program is suited to the business and your employees’ language needs.

  1. Are individual language learning goals aligned with business priorities?
  2. Do managers feel equipped and supported to deliver fair and effective appraisals?
  3. Is suitable and progressive learning technology in place to support the learning process?
  4. Is progress monitored and assessed all year round?

Integrating language learning into your performance management system is a strategic investment. It benefits both your employees' development and the success of your business. By aligning individual goals with business needs, understanding your team's preferences, ensuring fairness in appraisals, and maintaining continuous monitoring, you can create a performance management system. This system addresses language skills gaps and also fosters a culture of perpetual learning and improvement.

Not sure where to start for your organization? ÃÛÌÒapp offers language learning solutions for work to help boost your employee's language skills.

Want to learn more? Read the long-form article for more or explore our language learning and assessment tools for businesses.

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  • Children in a classroom with their hands up

    8 first lesson problems for young learners

    By Joanna Wiseman

    The first class with a new group of young learners can be a nerve-wracking experience for teachers old and new. Many of us spend the night before thinking about how to make a positive start to the year, with a mixture of nerves, excitement, and a desire to get started. However, sometimes things don’t always go as expected, and it is important to set a few ground rules in those early lessons to ensure a positive classroom experience for all, throughout the academic year.

    Let’s look at a few common problems that can come up, and how best to deal with them at the start of the school year.

    1. Students are not ready to start the class

    How the first few minutes of the class are spent can greatly influence how the lesson goes. Students can be slow to get out their equipment and this can cause a lot of time wasting. To discourage this, start lessons with a timed challenge.

    1. Tell students what you want them to do when they come into class, e.g. sit down, take out their books and pencil cases, sit quietly ready for the lesson to start.
    2. Time how long it takes for everyone to do this and make a note. Each day do the same.
    3. Challenge students to do this faster every day. You could provide a goal and offer a prize at the end of the trimester if they reach it, e.g. be ready in less than a minute every day.

    2. Students speak their first language (L1) in class

    One of primary teachers' most common classroom management issues is getting them to speak English. However, young learners may need to speak their mother tongue occasionally, and a complete ban on L1 is often not the best solution. But how can we encourage students to use English wherever possible?

    Tell students they have to ask permission to speak in L1, if they really need to.

    • 3 word rule — tell students that they can use a maximum of three words in L1 if they don’t know them in English.
    • Write ENGLISH on the board in large letters. Each time someone speaks in L1, erase a letter. Tell students each letter represents time (e.g. 1 minute) to play a game or do another fun activity at the end of the lesson. If the whole word remains they can choose a game.

    3. Students don’t get on with each other

    It is only natural that students will want to sit with their friends, but it is important that students learn to work with different people. Most students will react reasonably if asked to work with someone new, but occasionally conflicts can arise. To help avoid uncomfortable situations, do team building activities, such as those below, at the beginning of the school year, and do them again whenever you feel that they would be beneficial:

    • Give students an icebreaker activity such as 'find a friend bingo' to help students find out more about each other.
    • Help students learn more about each other by finding out what they have in common.
    • Balloon race. Have two or more teams with an equal number of students stand in lines. Give each team a balloon to pass to the next student without using their hands. The first team to pass the balloon to the end of the line wins.
    • Team letter/word building. Call out a letter of the alphabet and have pairs of students form it with their bodies, lying on the floor. When students can do this easily, call out short words, e.g. cat, and have the pairs join up (e.g. three pairs = group of six) and form the letters to make the word.

    4. Students don’t know what to do

    When the instructions are given in English, there will inevitably be a few students who don’t understand what they have to do. It is essential to give clear, concise instructions and to model the activity before you ask students to start. To check students know what to do and clarify any problems:

    • Have one or more students demonstrate using an example.
    • Have one student explain the task in L1.
    • Monitor the task closely in the first few minutes and check individual students are on the right track.

    5. A student refuses to participate/do the task

    This is a frequent problem that can have many different causes. In the first few lessons, this may simply be shyness, but it is important to identify the cause early to devise an effective strategy. A few other causes might include:

    • Lack of language required to respond or do the task. Provide differentiation tasks or scaffolding to help students with a lower level complete the task or have them respond in a non-oral way.
    • Low self-confidence in their ability to speak English. Again, differentiation and scaffolding can help here. Have students work in small groups or pairs first, before being asked to speak in front of the whole class.
    • Lack of interest or engagement in the topic. If students aren’t interested, they won’t have anything to say. Adapt the topic or task, or just move on.
    • External issues e.g. a bad day, a fight with a friend, physical problems (tiredness/hunger/thirst). Talk to the student privately to find out if they are experiencing any problems. Allow them to 'pass' on a task if necessary, and give them something less challenging to do.

    It is important not to force students to do something they don’t want to do, as this will cause a negative atmosphere and can affect the whole class. Ultimately, if a student skips one or two tasks, it won’t affect their achievement in the long run.

    6. Students ask for repeated restroom/water breaks

    It only takes one student to ask to go to the restroom before the whole class suddenly needs to go! This can cause disruption and stops the flow of the lesson. To avoid this, make sure you have rules in place concerning restroom breaks:

    • Make sure students know to go to the restroom before the lesson.
    • Have students bring in their own water bottles. You can provide a space for them to keep their bottles (label them with student names) in the classroom and have students fill them daily at the drinking fountain or faucet.
    • Find out if anyone has any special requirements that may require going to the restroom.
    • Provide 'brain breaks' at strategic points in the lesson when you see students becoming restless.

    7. Students don’t have the required materials

    • Provide parents with a list of materials students will need on the first day.
    • If special materials are required in a lesson, give students a note to take home or post a message on the school platform several days before.
    • Don’t blame the student - whether they have a good reason or not for turning up to class empty-handed, making a child feel guilty will not help.
    • Write a note for parents explaining why bringing materials to class is important.

    8. Students are not listening/talking

    Getting their attention can be challenging if you have a boisterous class. Set up a signal you will use when you want them to pay attention to you. When they hear or see the signal, students should stop what they are doing and look at you. Some common signals are:

    • Raising your handÌý- When students see you raise your hand, they should raise their hands and stop talking. Wait until everyone is sitting in silence with their hands raised. This works well with older children and teenagers.
    • Call and response attention-getters - These are short phrases that prompt students to respond in a certain way, for example: Teacher: "1 2 3, eyes on me!"ÌýStudents: "1 2 3, eyes on you!". Introduce a new attention-getter every few weeks to keep it fun. You can even have your students think up their own phrases to use.
    • Countdowns -ÌýTell students what you want them to do and count backwards from ten to zero, e.g. "When I get to zero, I need you all to be quiet and look at me. 10, 9, 8 …"
    • Keep your voice low and speak calmly -ÌýThis will encourage students to stop talking and bring down excitement levels.
    • A short song or clapping rhythm -ÌýWith younger children, it is effective to use music or songs for transitions between lesson stages so they know what to do at each stage. For primary-aged children, clap out a rhythm and have them repeat it. Start with a simple rhythm, then gradually make it longer, faster, or more complex.