English for employability: Why teaching general English is not enough

Ehsan Gorji
Ehsan Gorji
A teacher stood at the front of the class talking to her class
Reading time: 4 minutes

Many English language learners are studying English with the aim of getting down to the nitty-gritty of the language they need for their profession. Whether the learner is an engineer, a lawyer, a nanny, a nurse, a police officer, a cook, or a salesperson, simply teaching general English or even English for specific purposes is not enough. We need to improve our learners’ skills for employability.

The four maxims of conversation

In his article Logic and Conversation, Paul Grice, a philosopher of language, proposes that every conversation is based on four maxims: quantity, quality, relation and manner. He believes that if these maxims combine successfully, then the best conversation will take place and the right message will be delivered to the right person at the right time.

The four maxims take on a deeper significance when it comes to the workplace, where things are often more formal and more urgent. Many human resources (HR) managers have spent hours fine-tuning workplace conversations simply because a job candidate or employee has not been adequately educated to the level of English language that a job role demands. This, coupled with the fact that many companies across the globe are adopting English as their official corporate language, has resulted in a new requirement in the world of business: mastery of the English language.

It would not be satisfactory for an employee to be turned down for a job vacancy, to be disqualified after a while; or fail to fulfil his or her assigned tasks, because their English language profile either does not correlate with what the job fully expects or does not possess even the essential must-have can-dos of the job role.

How the GSE Job Profiles can help

The Job Profiles within the can help target those ‘must-have can-dos’ related to various job roles. The ‘Choose Learner’ drop-down menu offers the opportunity to view GSE Learning Objectives for four learner types: in this case, select ‘Professional Learners’. You can then click on the ‘Choose Job Role’ button to narrow down the objectives specific for a particular job role – for example, ‘Office and Administrative Support’ and then ‘Hotel, Motel and Resort Desk Clerks’.

Then, I can choose the GSE/CEFR range I want to apply to my results. In this example, I would like to know what English language skills a hotel desk clerk is expected to master for B1-B1+/GSE: 43-58.

Screenshot of gse toolkit

When I click ‘Show Results’, I am presented with a list of 13 learning objectives in the four skills of reading, listening, speaking and writing. For example:

  • Speaking:ÌýCan suggest a resolution to a conflict in a simple negotiation using fixed expressions.Ìý(B1+/GSE 53)
  • Reading:ÌýCan understand clearly written, straightforward instructions on how to use a piece of equipment. (B1/GSE 46)

Concentrating on specific skills

The Professional section of the GSE Teacher Toolkit also has the option to select learning objectives according to a specific business skill. Consider this scenario: Ms. Lahm is an HR manager at the imaginary LydoApps company, which designs and sells computer programs and apps in Germany. She already knows her team has the following English language profile:

Team 1

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 15

Nationality: German

Department: Print programs

Team 2

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 12

Nationality: German

Department: Packages

Team 3

English language profile: GSE 10-50 / B1

Number of employees: 9

Nationality: German

Department: Customer care

Team 4

English language profile: GSE 10-50 / B1

Number of employees: 5

Nationality: German

Department: Design engineering Ìý

Team 5

English language profile: GSE 10-58 / B1+

Number of employees: 3

Nationality: German

Department: OverseasÌýÌý

Ms. Lahm wishes to critically check what skills her Customer Care employees need to answer telephone calls in English. She selects ‘Business Skills’ and then ‘Telephoning’, with a GSE/CEFR range of 10-50.

Ms Lahm now has 28 GSE Learning Objectives related to English telephoning, for example:

  • Can introduce themselves on the phone and close a simple call. (A2/GSE 33)
  • Can ask for repetition or clarification on the phone in a simple way. (A2/GSE 35)
  • Can answer simple work-related questions on the phone using fixed expressions. (A2+/GSE 40)
  • Can use simple appropriate language to check that information has been understood on the phone.Ìý(B1/GSE 45)

Ms. Lahm can now use these GSE Learning Objectives to help organize her current team and recruit new colleagues with the appropriate skills for the job.

Try out the GSE Teacher Toolkit today

The GSE Teacher Toolkit is a fantastic resource when it comes to teaching English. General English is often not enough – and it can be daunting for teachers when they are faced with the whole of the language to teach.

Both teachers and HR managers can use the Job Profiles feature of the GSE Teacher Toolkit to examine more than 200 jobs for their English language profile and, by targeting these specific language functions, can prepare students for their chosen careers and recruit candidates with the level of English required to successfully perform a given job.

More blogs from ÃÛÌÒapp

  • A woman and a man talking together

    4 ways to improve your students' intelligibility

    By

    Intelligibility is the art of being understood by others. Many students think they need to speak a language flawlessly and with a native-like accent to make themselves clear, but this is not quite true.

    While there is a correlation between proficiency and intelligibility, even students of lower general proficiency are capable of expressing what they mean, in a way that the listener understands, if they are using good intelligibility practices.

    Being understandable in a second language is often extremely important in work environments, especially as the world becomes more connected and job markets more competitive.Ìý

    Intelligibility is a vital aspect of communication but it is not exactly a skill in itself. Instead, it is a combination of fluency, pronunciation, and managing your speed of speech. To reflect how important this is for language learners when studying, traveling or at work, we use an Intelligibility Index as part of our Versant English Test scoring.

    This index is based on factors affecting how understandable speech is to fluent English speakers. These include things like speed, clarity, pronunciation and fluency. Ranging from 1 (low) to 5 (high), the Intelligibility Index shows how intelligible someone’s speech in English is likely to be in a real-world situation.

    Let’s go into some activities and exercises you can try in class to help your students improve their intelligibility with their English and speaking skills.

  • Children singing in a line holding song sheets, with a teacher singing facing them

    How to incorporate music into the classroom

    By ÃÛÌÒapp Languages

    Learning English with music can enhance learning and create a more engaging and dynamic classroom environment. In a previous post, we discussed if music can help you learn a language; this post looks at how music can be incorporated into the classroom.

    Using music in your classroom can help improve student motivation, focus, and retention of information. Here are some ways you can use music to enhance your classroom teaching:

    Ìý

  • A person smiling outdoors with headphones in their ears

    Can music help you learn languages?

    By

    Learning a new language can be daunting, requiring time, effort, and consistent practice to master. One learning tool that’s been researched and examined over the years for its effectiveness, is music and sound.
    Music is sometimes overlooked or forgotten about, but it can be a beneficial tool when learning a new language. Today we will explore how music can aid language learning and what benefits it can provide. Here’s how:

    Recollection and memory

    Song is a powerful tool that can help us memorize new words and phrases. When listening to a song, recollecting the lyrics and melody long after it's finished can often happen. This is because our brains retain information better when associated with a melody/rhythm.

    Research has found that exposure to a language's rhythm leaves a lasting impact on a person's ability to segment speech patterns[1]. Listening to songs in a foreign language can help learners memorize new words, patterns and phrases more easily.

    Pronunciation and tone

    Music can improve our pronunciation and tone. When singing along to music, listeners may mimic the singer's pronunciation and cadence when listening to a song. This can help us develop a more natural and authentic accent when speaking the language.

    Additionally, it can broaden our knowledge and comprehension of diverse dialects and accents. Exposure to different accents and pronunciations can make real-world interactions with a foreign language less daunting or confusing.

    Two people may speak the same language but pronounce words very differently due to accents, a great example of this is in the UK and how the English language varies throughout areas.

    In the UK, someone from the north may sound completely different to someone from the south, despite speaking the same language. So if you were trying to learn English with music and listened to English songs from different parts of the country, you'd be exposing yourself to different accents. Making yourself more familiar with the varied pronunciation.

    Cultural understanding

    It can expose us to the culture of the language we are learning. Music can be a deep-rooted part of a culture, and hearing music in a different language can provide insight into that culture's beliefs, practices, and heritage. This can give us a deeper understanding of the language and help us communicate more effectively with fluent speakers.

    Often, songs use informal language and slang words we may not otherwise know or make us aware of a culture's situation or troubles. Academics Mark Gant & Dr. Carmen Fonseca-Mora discuss how although no one type of music works the best, foreign protest songs are a good example.

    They're typically motivational, clear, and repetitive and give an insight into a country's culture without causing problems for the learners. Listeners may even feel inclined to discuss or research that situation – which could be a good learning opportunity.

    Listening skills

    In addition, music can improve our listening skills. When we listen to a song in a foreign language, we’re often compelled to pay close attention to the lyrics, melody, and rhythm. This can help us develop our listening skills and train our ears to distinguish different sounds and accents in the language.

    Being exposed to foreign languages in any output can be beneficial; having the added layers of music adds that little extra challenge for your ears and brain. It’s almost like immersing yourself in the language without the need for traveling.

    An enjoyable way to learn

    Finally, music can make language learning more enjoyable. Learning a new language can be challenging and sometimes even frustrating. However, listening to music in a foreign language can make learning more enjoyable and engaging.

    Singing along with the lyrics can be a fun way to practice the language and boost motivation and confidence. Pairing those with interesting and engaging music videos can also make it more enjoyable. Check out some examples in our postÌý11 great English language song lyrics.Ìý

    So when you find yourself taking on a new linguistic challenge, give music some 'airtime' – and watch how it helps you expand your vocabulary and improve your language skills.