English for employability: Why teaching general English is not enough

Ehsan Gorji
Ehsan Gorji
A teacher stood at the front of the class talking to her class
Reading time: 4 minutes

Many English language learners are studying English with the aim of getting down to the nitty-gritty of the language they need for their profession. Whether the learner is an engineer, a lawyer, a nanny, a nurse, a police officer, a cook, or a salesperson, simply teaching general English or even English for specific purposes is not enough. We need to improve our learners’ skills for employability.

The four maxims of conversation

In his article Logic and Conversation, Paul Grice, a philosopher of language, proposes that every conversation is based on four maxims: quantity, quality, relation and manner. He believes that if these maxims combine successfully, then the best conversation will take place and the right message will be delivered to the right person at the right time.

The four maxims take on a deeper significance when it comes to the workplace, where things are often more formal and more urgent. Many human resources (HR) managers have spent hours fine-tuning workplace conversations simply because a job candidate or employee has not been adequately educated to the level of English language that a job role demands. This, coupled with the fact that many companies across the globe are adopting English as their official corporate language, has resulted in a new requirement in the world of business: mastery of the English language.

It would not be satisfactory for an employee to be turned down for a job vacancy, to be disqualified after a while; or fail to fulfil his or her assigned tasks, because their English language profile either does not correlate with what the job fully expects or does not possess even the essential must-have can-dos of the job role.

How the GSE Job Profiles can help

The Job Profiles within the can help target those ‘must-have can-dos’ related to various job roles. The ‘Choose Learner’ drop-down menu offers the opportunity to view GSE Learning Objectives for four learner types: in this case, select ‘Professional Learners’. You can then click on the ‘Choose Job Role’ button to narrow down the objectives specific for a particular job role – for example, ‘Office and Administrative Support’ and then ‘Hotel, Motel and Resort Desk Clerks’.

Then, I can choose the GSE/CEFR range I want to apply to my results. In this example, I would like to know what English language skills a hotel desk clerk is expected to master for B1-B1+/GSE: 43-58.

Screenshot of gse toolkit

When I click ‘Show Results’, I am presented with a list of 13 learning objectives in the four skills of reading, listening, speaking and writing. For example:

  • Speaking:ÌýCan suggest a resolution to a conflict in a simple negotiation using fixed expressions.Ìý(B1+/GSE 53)
  • Reading:ÌýCan understand clearly written, straightforward instructions on how to use a piece of equipment. (B1/GSE 46)

Concentrating on specific skills

The Professional section of the GSE Teacher Toolkit also has the option to select learning objectives according to a specific business skill. Consider this scenario: Ms. Lahm is an HR manager at the imaginary LydoApps company, which designs and sells computer programs and apps in Germany. She already knows her team has the following English language profile:

Team 1

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 15

Nationality: German

Department: Print programs

Team 2

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 12

Nationality: German

Department: Packages

Team 3

English language profile: GSE 10-50 / B1

Number of employees: 9

Nationality: German

Department: Customer care

Team 4

English language profile: GSE 10-50 / B1

Number of employees: 5

Nationality: German

Department: Design engineering Ìý

Team 5

English language profile: GSE 10-58 / B1+

Number of employees: 3

Nationality: German

Department: OverseasÌýÌý

Ms. Lahm wishes to critically check what skills her Customer Care employees need to answer telephone calls in English. She selects ‘Business Skills’ and then ‘Telephoning’, with a GSE/CEFR range of 10-50.

Ms Lahm now has 28 GSE Learning Objectives related to English telephoning, for example:

  • Can introduce themselves on the phone and close a simple call. (A2/GSE 33)
  • Can ask for repetition or clarification on the phone in a simple way. (A2/GSE 35)
  • Can answer simple work-related questions on the phone using fixed expressions. (A2+/GSE 40)
  • Can use simple appropriate language to check that information has been understood on the phone.Ìý(B1/GSE 45)

Ms. Lahm can now use these GSE Learning Objectives to help organize her current team and recruit new colleagues with the appropriate skills for the job.

Try out the GSE Teacher Toolkit today

The GSE Teacher Toolkit is a fantastic resource when it comes to teaching English. General English is often not enough – and it can be daunting for teachers when they are faced with the whole of the language to teach.

Both teachers and HR managers can use the Job Profiles feature of the GSE Teacher Toolkit to examine more than 200 jobs for their English language profile and, by targeting these specific language functions, can prepare students for their chosen careers and recruit candidates with the level of English required to successfully perform a given job.

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  • A blonde woman sat at a computer with headphones on in a room with more computers and desks in background

    Computer-based language assessment: The future is here

    By David Booth

    Many people are surprised at the idea of a computer program marking an exam paper. However, computer-based testing already exists in many different formats and many different areas. Many tests or exams that form part of our daily life are taken on computers. If you’ve ever learned to drive, sat a citizenship test, done a training course at work, or completed a placement test for a language course, the odds are that you’ve already taken an automated test.

    Yet despite it being so common, there is still a lack of understanding when it comes to computer-based language assessment and how a computer can evaluate productive skills like speaking and writing.

    Computer-based testing: a closer look

    A common issue is that people have different ideas of what these tests entail. Computers can fulfill several essential roles in the testing process, but these often go unacknowledged. For example, a variety of test questions are needed to administer an exam, along with relevant data, and computers are used to store both the questions and the data. When it comes to creating randomized exams, computer software is used to select the exam questions, based on this data.

    Computers can make complex calculations far more quickly and accurately than humans. This means that processes that previously took a long time are completed in days, rather than weeks.

    Artificial intelligence (AI) technology is now capable of grading exam papers, for example. This means a shorter wait for exam results. In , candidates receive their results in an average of two days rather than waiting weeks for an examiner to mark their paper by hand.

    The benefits for students and teachers

    People take exams to prove their skills and abilities. Depending on their goals, the right result can open the door to many new opportunities, whether that is simply moving on to the next stage of a course, or something as life-changing as allowing you to take up your place on a university course in another country.

    A qualification can act as a passport to a better career or an enhanced education, and for that reason, it’s important that both students and teachers can have faith in their results.

    Computer programs have no inherent bias, which means that candidates can be confident that they will all be treated the same, regardless of their background, appearance or accent. , just one of ÃÛÌÒapp’s computer-based exams, offers students the chance to score additional points on the exam with innovative integrated test items.

    This integration means that the results are a far more accurate depiction of the candidate’s abilities and provide a truer reflection of their linguistic prowess.

    More than questions on a screen

    It’s not as easy as simply transferring the questions onto a computer screen. All that does is remove the need for pen and paper; this is a missed opportunity to harness the precision and speed of a computer, as well as its learning potential.

    Tests that have been fully digitized, such as PTE Academic, benefit from that automation; eliminating examiner bias, making the test fairer and calculating the results more quickly. Automated testing builds on the technological tradition of opening doors for the future – not closing them.

    How technology enhances language testing

    The development of automated testing technologies doesn’t merely make the examination process quicker and more accurate – it also gives us the chance to innovate. Speaking assessments are an excellent example of this.

    Previously, this part of a language exam involved an interview, led by an examiner, who asked questions and elicited answers. But now that we have the technological capability, using a computer offers students the chance to be tested on a much wider range of speaking skills, without worrying about the inherent bias of the examiner.

    Indeed, the use of a computer-based system facilitates integrated skills testing. Traditionally, language exams had separate papers focusing on the four skills of reading, listening, speaking and writing. But the more modern concept of language testing aims to assess these linguistic skills used together, just as they are in real-life situations.

    Afterwards, the various scores are categorized to allow learners an insight into their strengths and weaknesses, which helps both students and teachers identify areas which need improvement. This useful feedback is only possible because of the accuracy and detail of automated exam grading.

    The space race on paper

    Back in the 1960s, during the space race, computers were still a relatively new concept. Kathleen Johnson, one of the first African-American women to work for NASA as a scientist, was a mathematician with a reputation for doing incredibly complex manual calculations. Although computers had made the orbital calculations, the astronauts on the first space flight refused to fly until Kathleen had checked those calculations three times.

    This anecdote reminds us that - although computer technology is an inherent part of everyday life - now and then, we still need to check that their systems are working as they should. Human error still comes into play – after all, humans program these systems.

    PTE Academic – a fully digitized exam

    Every stage of PTE Academic, from registration to practice tests to results (both receiving and sharing them with institutions) happens online. It may come as a surprise to learn that the test itself is not taken online. Instead, students attend one of over 295 test centers to take the exam, which comes with the highest levels of data security.

    This means that each student can sit the exam in an environment designed for that purpose. It also allows the receiving institutions, such as universities and colleges, to be assured of the validity of the PTE Academic result.

    The future is here

    We created computers, but they have surpassed us in many areas – exam grading being a case in point. Computers can score more accurately and consistently than humans, and they don’t get tired late in the day, or become distracted by a candidate’s accent.

    The use of AI technology to grade student responses represents a giant leap forward in language testing, leading to fairer and more accurate student results. It also means more consistency in grading which benefits the institutions, such as universities, which rely on these scores to accurately reflect ability.

    And here at ÃÛÌÒapp, we are invested in staying at the cutting edge of assessment. Our test developers are incorporating AI solutions now, using its learning capacity to create algorithms and build programs that can assess speaking and writing skills accurately and quickly. We’re expanding the horizons of English language assessment for students, teachers and all the other professionals involved in each stage of the language learning journey.